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Advisory Agent, Member and Client Experience, Gaspésie-Îles-de-la-Madeleine
Quebec, Canada · On-site
Entry level
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Skills: Banking Transactions, Customer Service, Digital Solution Promotion, Business Development, Relationship Management
Advisory Agent, Member and Client Experience, Gaspésie-Îles-de-la-Madeleine
Quebec, Canada · On-site
Entry level
The work mode arrangement for the position is full-time on site. Many opportunities are currently available in the Caisse Desjardins des Îles-de-la-Madeleine at L'Étang-du-Nord. As a member and client experience advisory…
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Temporary, Part-time
professional certificate
Posted 18d ago
Apply by Aug 18
~40 hrs/week
Responsibilities
Solicit and maintain business relationships with members and clients while selling specialized products and services. Handle information requests, process transactions, and ensure overall client satisfaction through multiple distribution channels.
Requirements
Requires a trade school diploma in a related field and at least one year of relevant experience. Proficiency in French and availability to work Monday to Friday, including one evening per week, is required.
Full job description
Temporary position (on call)
The work mode arrangement for the position is full-time on site
As a member/client service agent – sales, you help solicit and develop and maintain business relationships with members and clients. You provide customer service and help sell specialized products and services through multiple distribution channels based on member/client needs. You assist members and clients and help maintain business relationships. You carry out sales, sales support and client relations activities for products and services or in response to general information requests in accordance with current practices, tailoring your approach as needed. You draw on your interpersonal savvy and communication skills to ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. More specifically, you will be required to:
Assist members and clients, listen to their needs, handle their requests and answer their questions
Help members/clients choose and get the most of their tools and channels based on how much independence and automation they want. Help close sales, process transactions and follow up as needed. Ensure member and client satisfaction
Take phone calls, handle information requests and forward them to the right person
Seize business opportunities and help increase sales through solicitation.
#LI-Onsite
What you bring to the table
Trade school diploma in a related field
A minimum of one year of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Available to work Monday to Friday, including one evening per week
Equity, Diversity, Inclusion and Accessibility
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Trade Union (If applicable)
Caisses et Centres du SLSJ - CSN (00029) (2012-03-23 - )
Job Family
Member/client sales and service (FG)
Unposting Date
2026-08-17
Related keywords
Member ServicesClient RelationsSales SupportFinancial ServicesCustomer SatisfactionBusiness DevelopmentSolicitationTrade School DiplomaBilingual French
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.
Offices: 100, rue des Commandeurs, Lévis, Québec G6V 7N5, CA · 11 King St W, Toronto, ON M5H 4C7, CA · 110 9 Ave SW, Calgary, AB T2P 0T1, CA · 1 Complexe Desjardins, Montreal, QC H2X, CA
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.
Offices: 100, rue des Commandeurs, Lévis, Québec G6V 7N5, CA · 11 King St W, Toronto, ON M5H 4C7, CA · 110 9 Ave SW, Calgary, AB T2P 0T1, CA · 1 Complexe Desjardins, Montreal, QC H2X, CA