Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Ja…
Skills: Salesforce, RPA, Customer service, System administration, Technical support
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Ja…
Skills: Python, React, AI, Full Stack Development, SQL
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Ja…
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Ja…
Skills: Python, AI, React, Full Stack Development, SQL
The Arc Erie County NY is a leading nonprofit supporting people with developmental & intellectual disabilities across Western New York, through innovative residential, educational, clinical and employment services. Proud…
Skills: Special Education, IEP Implementation, Early Childhood Education, Classroom Management, Instructional Support
The Arc Erie County NY is a leading nonprofit supporting people with developmental & intellectual disabilities across Western New York, through innovative residential, educational, clinical and employment services. Proud…
Skills: Clinical Oversight, Medication Management, Care Planning, Patient Monitoring, Coordination Of Care
Coordinator of Vocational and Employment Services (VES)
Williamsville, New York, United States · On-site
$60k–$64k/yr
Mid level$1.0B raised
The Arc Erie County NY is a leading nonprofit supporting people with developmental & intellectual disabilities across Western New York, through innovative residential, educational, clinical and employment services. Proud…
Skills: Leadership, Program Management, Supervision, Billing Operations, Community Outreach
The Arc Erie County NY is a leading nonprofit supporting people with developmental & intellectual disabilities across Western New York, through innovative residential, educational, clinical and employment services. Proud…
Skills: Individualized Education Programs, Student Evaluation, Data Collection, Behavioral Management, Small Group Instruction
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Ja…
Start a fulfilling career that makes a difference in the lives of people with disabilities and their families. We have a variety of full and part-time jobs available and are looking for candidates who are eager to learn.…
Start a fulfilling career that makes a difference in the lives of people with disabilities and their families. We have a variety of full and part-time jobs available and are looking for candidates who are eager to learn.…
Skills: Respite Care, Activities Of Daily Living, Transportation, Patient Support, Flexible Scheduling
Start a fulfilling career that makes a difference in the lives of people with disabilities and their families. We have a variety of full and part-time jobs available and are looking for candidates who are eager to learn.…
Skills: Early Childhood Development, Interpersonal Skills, Written Communication, Verbal Communication, Microsoft Office
Start a fulfilling career that makes a difference in the lives of people with disabilities and their families. We have a variety of full and part-time jobs available and are looking for candidates who are eager to learn.…
Start a fulfilling career that makes a difference in the lives of people with disabilities and their families. We have a variety of full and part-time jobs available and are looking for candidates who are eager to learn.…
Skills: Support for People with Disabilities, Self Determination Assistance
KidStart -Speech Pathologist-Part time or Full time-GLOW
Mount Morris, New York, United States · On-site
$34/hr–$36/hr
Mid level$1.0B raised
Start a fulfilling career that makes a difference in the lives of people with disabilities and their families. We have a variety of full and part-time jobs available and are looking for candidates who are eager to learn.…
Skills: Speech-Language Pathology, Early Intervention, Clinical Observation, Standardized Assessments, IEP Development
Supported Employment - GLOW -Temporary Field Associate-Per Diem
Mount Morris, New York, United States · On-site
$15/hr
Entry level$1.0B raised
Start a fulfilling career that makes a difference in the lives of people with disabilities and their families. We have a variety of full and part-time jobs available and are looking for candidates who are eager to learn.…
The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide edu…
Skills: Leadership, Teambuilding, Supervisory Skills, Problem Solving, Decision Making
The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958. From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide edu…
The Arc Erie County NY is a leading nonprofit supporting people with developmental & intellectual disabilities across Western New York, through innovative residential, educational, clinical and employment services. Proud…
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Full-time
bachelor degree
Time away from work programs, Wellness initiatives, Competitive pay, Charity programs
Posted 115d ago
Apply by Aug 21
~40 hrs/week
Responsibilities
The Business Systems Analyst Associate provides level 1 support for Salesforce, managing user cases, security, and system administration. They also facilitate new business onboarding, deliver training programs, and maintain reports and dashboards for internal stakeholders.
Requirements
Candidates must hold a Bachelor’s degree in Computer Science, Engineering, or Business and possess at least one year of experience in Salesforce or RPA. Proficiency in standard office applications and strong problem-solving skills are required, with Salesforce certification preferred.
Full job description
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.
About the opportunity
The Business Systems Analyst Associate (Salesforce L1 Support) will be part of the support function responsible in providing exceptional customer service, support & system administration for Salesforce. This support administrator will act as interface between business owners, other internal stakeholders & technology in order to administer and enhance the system.
The role of Salesforce will ideally reside in Manila, Philippines. This role will report directly to the IT Associate Manager for the Asia Pacific region and shift will be during North American hours (US time zone).
What you'll get to do
Provide level 1 support to all end users on Salesforce.
Ensure that support service levels are maintained
Manage the exception queue in Salesforce and ensure that cases are promptly transferred to the correct team.
Maintain security including sharing rules and security levels
Manage new business on-boarding onto Salesforce & RPA platform & terminating customer de-activation
Manage Salesforce community's customer on-boarding process
Deliver the continuous training program to all members of Dayforce.
Monitor usage and mentor users/groups needing assistance.
Create and maintain reports and dashboards for the business as needed
Liaise with other members of the Salesforce Centre of Excellence on various initiatives
The shift will be in North American hours but be prepared to work in shifts APJ/EMEA only if there's a need.
Skills and experience we value
A Bachelor’s Degree in Computer Science, Engineering or Business
At-least one year experience in Salesforce or RPA
Salesforce certification preferred
Computer literate and proficient in standard office applications Word, Excel and Outlook
Strong problem solving, data and software applications skills
Hands-on experience with Salesforce administration and declarative configuration is preferred.
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
Related keywords
SalesforceRPAHCMCloud HCMSystem AdministrationTechnical SupportBusiness Systems AnalystData AnalysisReportingDashboardsSecurity RulesCustomer OnboardingTrainingComputer ScienceEngineeringMicrosoft Word
Make work life better with our single AI-powered people platform for HR, Pay, Time, Talent, Planning, and Analytics.
Industry
Software Development
Company size
5,001-10,000 employees
Founded
2009
Headquarters
Minneapolis, Minnesota
LinkedIn followers
326,205
Total funding
$1.0B
Dayforce is as a global leader in HCM technology focused on improving work for thousands of customers and millions of employees around the world. Our single, AI-powered people platform for HR, payroll, talent, and analytics helps Dayforce customers to unlock their full workforce potential and operate with confidence. To learn how Dayforce helps create quantifiable value for organizations of all sizes and industries, visit dayforce.com.
Offices: 3311 E Old Shakopee Rd, Minneapolis, Minnesota 55425-1640, US · 4110 Yonge Street, Suite 604, Toronto, On M2P 2B7, CA · 45 Finnieston Street, Suite 3A, 3rd Floor Skypark 5, Glasgow, Scotland G3 8JU , GB · 459 Collins Street, 12th Floor, North Tower, Melbourne,, Victoria 3000, AU · Lot B441 Rue de L’Institut, Level 3 Iconebene 1, Ebene, 80817 , MU
Make work life better with our single AI-powered people platform for HR, Pay, Time, Talent, Planning, and Analytics.
Industry
Software Development
Company size
5,001-10,000 employees
Founded
2009
Headquarters
Minneapolis, Minnesota
LinkedIn followers
326,205
Total funding
$1.0B
Dayforce is as a global leader in HCM technology focused on improving work for thousands of customers and millions of employees around the world. Our single, AI-powered people platform for HR, payroll, talent, and analytics helps Dayforce customers to unlock their full workforce potential and operate with confidence. To learn how Dayforce helps create quantifiable value for organizations of all sizes and industries, visit dayforce.com.
Offices: 3311 E Old Shakopee Rd, Minneapolis, Minnesota 55425-1640, US · 4110 Yonge Street, Suite 604, Toronto, On M2P 2B7, CA · 45 Finnieston Street, Suite 3A, 3rd Floor Skypark 5, Glasgow, Scotland G3 8JU , GB · 459 Collins Street, 12th Floor, North Tower, Melbourne,, Victoria 3000, AU · Lot B441 Rue de L’Institut, Level 3 Iconebene 1, Ebene, 80817 , MU