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Daisy Orange County logoDaisy Orange County

Senior Service Technician

Costa Mesa, California, United States · On-site

$35/hr–$45/hr

Mid level

Benefits: 401(k) Dental insurance Health insurance Paid time off Training & development Vision insurance About Daisy Daisy is a national leader in smart space installation and services, dedicated to simplifying smart hom…

Skills: Client Engagement, Maintenance, Troubleshooting, Audio-Visual Systems, Networking

Daisy Orange County logoDaisy Orange County

Senior Service Technician

Costa Mesa, California, United States · On-site

$35/hr–$45/hr

Mid level

Benefits: 401(k) Dental insurance Health insurance Paid time off Training & development Vision insurance About Daisy Daisy is a national leader in smart space installation and services, dedicated to simplifying smart hom…

Skills: Client Engagement, Maintenance, Troubleshooting, Audio-Visual Systems, Networking

Daisy Orange County logo

Senior Service Technician

Daisy Orange County

Costa Mesa, California, United States • On-site

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Mid level

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  • $35/hr–$45/hr
  • Full-time
  • high school, professional certificate
  • 401(k), Dental Insurance, Health Insurance, Paid Time Off, Training & Development, Vision Insurance
  • Posted 42d ago
  • ~40 hrs/week

Responsibilities

The technician serves as the primary contact for clients to ensure smart space systems operate seamlessly through maintenance and troubleshooting. Responsibilities include coordinating repairs, documenting service activities in CRM tools, and collaborating with internal teams.

Requirements

Candidates need a high school diploma and 3-5 years of experience in AV, networking, or technology integration. A valid driver's license and the ability to lift up to 50 pounds are required.

Full job description

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
About Daisy
Daisy is a national leader in smart space installation and services, dedicated to simplifying smart home and office technology. Our mission is to resolve technology challenges effectively, enhancing our clients' daily lives through innovative and personalized solutions.

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Position Summary
As a Senior Service Technician, you will be the primary point of contact for clients, ensuring their smart space systems operate seamlessly. Your role encompasses performing maintenance, troubleshooting issues, providing consultancy, and coordinating with internal teams to deliver exceptional service.

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Key Responsibilities
· Client Engagement: Establish and maintain strong relationships with clients, providing guidance on optimizing, repairing, and upgrading their technology systems.
· Maintenance & Troubleshooting: Conduct assessments, testing, and maintenance of audio-visual, networking, control systems, and security gear.
· Service Coordination: Identify, quote, and coordinate necessary repairs or upgrades, ensuring timely resolution of client issues.
· Documentation: Accurately document all service activities, updates, and client interactions using CRM tools.
· Collaboration: Work closely with internal and external teams, including sales, service departments, and trade partners, to ensure cohesive service delivery.
· Administration: Maintain a book of clients, adding more when necessary, and meeting with leadership to discuss results, issues, and improvements.

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Qualifications
· High school diploma or equivalent.
· 3–5 years of experience in AV/Networking/Technology Integration.
· Control4 Certification (preferred).
· Valid driver's license, clean driving record, and reliable transportation.
· Ability to lift as much as 50 pounds and work in various physical positions.

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Preferred Attributes
· Strong leadership, accountability, and interpersonal skills.
· Client-centric and innovative mindset when approaching client interactions.
· Commitment to continuous learning and adaptability to new technologies.
· Effective proactive problem-solving abilities.

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Compensation & Benefits
· Competitive salary based on experience.
· Health insurance (Medical, Vision, Dental).
· 401(k) retirement plan.
· Paid vacation and sick leave.
· Opportunities for professional growth and industry certification.

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Work Environment
· Involves traveling to job sites, working with tools, and interacting with clients.
· Daisy maintains a strict smoke, alcohol, and drug-free policy across all buildings, vehicles, job sites, and whenever representing the brand.

Related keywords

Smart SpaceAudio-VisualNetworkingControl4 CertificationTechnology IntegrationCRMSecurity SystemsSmart HomeSmart OfficeMaintenanceTroubleshooting

About Daisy Orange County

LinkedInVisit site

Technology Curated for Modern Living

Industry
Technology, Information and Internet
Company size
11-50 employees
Founded
2014
Headquarters
Costa Mesa, CA
LinkedIn followers
266

Formerly, Brilliant AV (est. 2005), Daisy Orange County is your trusted partner in simplifying smart home and business technology and elevating your experience. Our team of skilled experts is dedicated to creating customized solutions that enhance security, operations, and overall comfort. Whether you’re looking to integrate smart lighting, security systems, home automation, or entertainment solutions, we’re committed to delivering unparalleled expertise and exceptional service.

Offices: 1117 Baker Street, Suite A, Costa Mesa, CA 92626, US

Home AutomationHome TheateriPad & iPhone Lifestyle IntegrationSecurityCamerasAccess ControlLighting ControlLighting FixturesLighting DesignAudio Video
View all jobs at Daisy Orange County

About Daisy Orange County

LinkedInVisit site

Technology Curated for Modern Living

Industry
Technology, Information and Internet
Company size
11-50 employees
Founded
2014
Headquarters
Costa Mesa, CA
LinkedIn followers
266

Formerly, Brilliant AV (est. 2005), Daisy Orange County is your trusted partner in simplifying smart home and business technology and elevating your experience. Our team of skilled experts is dedicated to creating customized solutions that enhance security, operations, and overall comfort. Whether you’re looking to integrate smart lighting, security systems, home automation, or entertainment solutions, we’re committed to delivering unparalleled expertise and exceptional service.

Offices: 1117 Baker Street, Suite A, Costa Mesa, CA 92626, US

Home AutomationHome TheateriPad & iPhone Lifestyle IntegrationSecurityCamerasAccess ControlLighting ControlLighting FixturesLighting DesignAudio Video
View all jobs at Daisy Orange County

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