Sandwich, England, United Kingdom · Hybrid
$36k–$38k/yr
We’re looking for a hands-on Platform Engineer (2nd Line) who enjoys getting stuck into technical problems and making a tangible difference to service reliability. You’ll be joining a team where ownership matters; where …
Skills: Microsoft Platforms, Open Source Technologies, Incident Management, Root Cause Analysis, ITIL
London, England, United Kingdom · Hybrid
Join Cyberfort – Cyber Security Consultant – GRC (MOD) Location: Hybrid / East England - 3 days on-site presence required Contract Type: Full-time / Permanent Salary: Competitive + Benefits About Cyberfort At Cyberfort, …
Skills: Governance Risk and Compliance, Secure by Design, Risk Management Frameworks, ISMS, Security Assurance
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The role involves acting as a technical expert for incidents and service requests across Microsoft and Open Source platforms. Responsibilities include proactive system monitoring, patching, vulnerability management, and driving continuous improvement through automation.
Candidates need hands-on experience supporting Microsoft or Open Source technologies and a strong understanding of ITIL service management. Proficiency in troubleshooting, root cause analysis, and the ability to meet SLAs is essential.
We’re looking for a hands-on Platform Engineer (2nd Line) who enjoys getting stuck into technical problems and making a tangible difference to service reliability. You’ll be joining a team where ownership matters; where you’ll see issues through from start to finish, improve how things are done, and play a key role in keeping our Microsoft and Open Source platforms secure, stable and performing at their best.
If you take pride in doing things properly, not just quickly, and want to grow your technical capability in a supportive, delivery-focused environment, this could be a great fit.
Act as a technical expert for incidents, service requests, and changes across Microsoft and Open Source platforms
Take end-to-end ownership of issues, ensuring timely resolution and SLA adherence
Monitor systems, alerts, and service health dashboards to proactively prevent issues
Perform key operational tasks, including patching, vulnerability management, and optimisation
Support deployment of standard services during operational handover phases, in line with agreed processes.
Contribute to problem management and root cause analysis, identifying trends and preventing recurrence
Drive continuous improvement initiatives, including automation and service enhancements
Create and maintain clear technical and operational documentation
Collaborate with colleagues and support the development of Level 1 engineers
Communicate effectively with internal teams and customers, ensuring clarity and professionalism
Hands-on experience supporting Microsoft and/or Open Source technologies
Strong experience in incident management, troubleshooting, and root cause analysis
Good understanding of ITIL service management principles
Familiarity with networking, storage, backup, monitoring, and security concepts
Ability to prioritise workloads and consistently meet SLAs and KPIs
Strong communication skills and ability to build relationships with both technical and non-technical stakeholders
A proactive mindset with a passion for improving systems and processes
Interest in automation and service innovation
Experience working in customer-facing or Managed Service Provider environments
A collaborative approach and willingness to mentor or support junior team members
Calm, structured approach when working under pressure
We’re committed to creating an environment where you can thrive both professionally and personally. You'll get:
Hybrid working for better work-life balance
Ongoing learning and career development opportunities
Supportive, collaborative team environment
Comprehensive benefits package including:
Private Healthcare
Cashback Plan
Buy & Sell Holiday
Birthday Day Off
Enhanced Family Leave
Life Assurance
EV Car & Cycle to Work Schemes
Discounts and lots more...
Reporting to: Platform Services Manager
Hours of Work: 37.5 hours per week. Plus, participate in out-of-hours and On-call rota, and overtime as required.
Location: Hybrid Sandwich, Kent or Newbury, Berkshire
Salary: £36,000-£38,000 per annum
We are reviewing applications on a rolling basis and aim to move quickly through our selection process, so we encourage you to apply as soon as possible. If you would like to apply for this role, we'd like to see....
CV and Cover Letter
Cyberfort is an all-encompassing Cyber Security services provider.
At Cyberfort we are passionate about the cyber security services we deliver for our customers which keeps their people, data, systems and technology infrastructure secure, resilient and compliant. Our business offers National Cyber Security Centre assured Consultancy services, Identification and Protection against cyber-attacks, proactive Detection and Response to security incidents through our security operations centre and a Secure and Recover set of Cloud solutions which keeps data safely stored, managed and available 24/7/365. Over the past 20 years we have combined our market leading accreditations, peerless cyber security expertise, strong technology partnerships, investment in our future cyber professionals and secure locations to deliver a cyber security experience for customers which enables them to achieve their business and technology goals in an ever-changing digital world.
Offices: Venture West, Greenham Business Park, Thatcham, Berkshire RG19 6HX, GB
Cyberfort is an all-encompassing Cyber Security services provider.
At Cyberfort we are passionate about the cyber security services we deliver for our customers which keeps their people, data, systems and technology infrastructure secure, resilient and compliant. Our business offers National Cyber Security Centre assured Consultancy services, Identification and Protection against cyber-attacks, proactive Detection and Response to security incidents through our security operations centre and a Secure and Recover set of Cloud solutions which keeps data safely stored, managed and available 24/7/365. Over the past 20 years we have combined our market leading accreditations, peerless cyber security expertise, strong technology partnerships, investment in our future cyber professionals and secure locations to deliver a cyber security experience for customers which enables them to achieve their business and technology goals in an ever-changing digital world.
Offices: Venture West, Greenham Business Park, Thatcham, Berkshire RG19 6HX, GB
