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Full-time
bachelor degree
Posted 50d ago
~40 hrs/week
Responsibilities
Manage assigned customer accounts as the primary point of contact, overseeing the end-to-end order life cycle from entry to delivery. Collaborate with internal teams to resolve queries and monitor account performance to improve customer experience and profitability.
Requirements
Requires a college or university degree and at least 5 years of experience in customer order management, supply chain, or logistics. Proficiency in EDI processes and additional language skills are considered advantageous.
Full job description
We are looking for a talented Customer Account Executive to join our team specialising in Customer Service for Cummins Drivetrain & Braking Systems in Redditch, United Kingdom.
In this role, you will make an impact in the following ways:
Own the day‑to‑day management of assigned customer accounts, acting as the single point of contact.
Build strong, trusted customer relationships that drive satisfaction, loyalty, and long‑term success.
Take full responsibility for the end‑to‑end order life cycle, from order entry through to delivery, invoicing, and logistics documentation.
Resolve customer queries and escalations proactively, managing each case through to closure.
Partner with sales, production, planning, logistics, and finance teams to ensure on‑time delivery and effective issue resolution.
Represent the business in customer meetings, supporting account development and growth initiatives.
Monitor account performance and prepare reports, dashboards, and insights to improve customer experience and profitability.
Manage EDI processes and forecast‑versus‑delivery analysis to maintain smooth order flow and enable data‑led discussions.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams, coaching, development and opportunities to make a difference. Across our entire organization, you'll find engineers, developers, and technicians who are innovating, designing, testing, and building. You'll also find accountants, marketers, as well as manufacturing, quality and supply chain specialists who are working with technology that's just as innovative and advanced.
From your first day at Cummins, we’re focused on understanding your talents, current skills and future goals – and creating a plan to get you there. Your journey begins with planning your development and connecting to diverse experiences designed to spur innovation. From our internships to our senior leadership roles, we attract, hire and reward the best and brightest from around the world and look to them for new ideas and fresh perspectives. Learn more about #LifeAtCummins at cummins.com/careers.
Offices: 500 Jackson St, Columbus, Indiana 47201, US
Cummins Engine BusinessCummins Power GenerationCummins Distribution BusinessCummins Turbo TechnologiesCummins Emission SolutionsCummins Fuel SystemsCummins Filtrationand Cummins Electrified PowerMachinery ManufacturingRenewable Energy
At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams, coaching, development and opportunities to make a difference. Across our entire organization, you'll find engineers, developers, and technicians who are innovating, designing, testing, and building. You'll also find accountants, marketers, as well as manufacturing, quality and supply chain specialists who are working with technology that's just as innovative and advanced.
From your first day at Cummins, we’re focused on understanding your talents, current skills and future goals – and creating a plan to get you there. Your journey begins with planning your development and connecting to diverse experiences designed to spur innovation. From our internships to our senior leadership roles, we attract, hire and reward the best and brightest from around the world and look to them for new ideas and fresh perspectives. Learn more about #LifeAtCummins at cummins.com/careers.
Offices: 500 Jackson St, Columbus, Indiana 47201, US
Cummins Engine BusinessCummins Power GenerationCummins Distribution BusinessCummins Turbo TechnologiesCummins Emission SolutionsCummins Fuel SystemsCummins Filtrationand Cummins Electrified PowerMachinery ManufacturingRenewable Energy