Sunnyvale, California, United States · Hybrid
$145k–$175k/yr
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from elect…
Skills: Linux CLI, Git, Kubernetes, Slurm, Terraform
New York, New York, United States · Hybrid
$145k–$175k/yr
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from elect…
Skills: Linux CLI, Git, Kubernetes, Slurm, Terraform
San Francisco, California, United States · Hybrid
$145k–$175k/yr
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from elect…
Skills: Linux CLI, Git, Kubernetes, Slurm, Terraform
Seattle, Washington, United States · Hybrid
$145k–$175k/yr
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from elect…
Skills: Linux CLI, Git, Kubernetes, Slurm, Terraform
Dallas, Texas, United States · On-site
$105k–$125k/yr
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from elect…
Skills: Linux CLI, Git, Kubernetes, Slurm, Terraform
Seattle, Washington, United States · On-site
$125k–$145k/yr
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from elect…
Skills: Linux CLI, Git, Kubernetes, Slurm, Terraform
Denver, Colorado, United States · On-site
$105k–$125k/yr
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from elect…
Skills: Linux CLI, Git, Kubernetes, Slurm, Terraform
New York, New York, United States · On-site
$125k–$145k/yr
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from elect…
Skills: Linux CLI, Git, Kubernetes, Slurm, Terraform
Sunnyvale, California, United States · On-site
$125k–$145k/yr
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from elect…
Skills: Linux CLI, Git, Kubernetes, Slurm, Terraform
Dallas, Texas, United States · Hybrid
$130k–$155k/yr
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from elect…
Skills: Linux CLI, Git, Kubernetes, Slurm, Terraform
Warrenton, Missouri, United States · On-site
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from elect…
Skills: Office Coordination, Facilities Coordination, Logistics Management, Vendor Management, Administrative Support
Childress, Texas, United States · On-site
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from elect…
Skills: Office Coordination, Facilities Coordination, Logistics Management, Vendor Management, Inventory Tracking
San Francisco, California, United States · On-site
$130k–$150k/yr
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from elect…
Skills: Social Media Strategy, Short-form Video Production, Video Editing, Content Calendar Management, Technical Writing
Denver, Colorado, United States · On-site
$150k–$170k/yr
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from elect…
Skills: Data Center Operations, GPU Infrastructure, Hardware Troubleshooting, OEM/ODM Partnership Management, Platform Bring-up
New York, New York, United States · On-site
$240k–$285k/yr
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from elect…
Skills: Corporate Finance, Strategic Transactions, Debt Financing, Agreement Drafting, Contract Negotiation
San Francisco, California, United States · On-site
$160k–$190k/yr
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from elect…
Skills: Digital Marketing Strategy, Lead Generation, Paid Media, Email Marketing, Account-Based Marketing
San Francisco, California, United States · On-site
$105k–$125k/yr
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from elect…
Skills: Agile Facilitation, Scrum Framework, Jira, Confluence, Stakeholder Management
San Francisco, California, United States · On-site
$209k–$253k/yr
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from elect…
Skills: Linux Kernel Internals, Virtualization, KVM, QEMU, Go
Amarillo, Texas, United States · On-site
$148k–$170k/yr
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from elect…
Skills: PLC Deployment, SCADA Configuration, BMS Integration, EPMS Implementation, BACnet
Dallas, Texas, United States · On-site
$155k–$190k/yr
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from elect…
Skills: GSOC Operations, Incident Response, Crisis Management, Business Continuity Planning, Threat Intelligence
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Provide high-level technical support for GPU compute power, managing incidents and troubleshooting VM and hardware failures. Collaborate with SRE and Networking teams to perform root cause analysis and develop technical documentation.
Requires a Bachelor's degree or 4+ years of technical experience, with at least 5 years in a customer support role within cloud or networking environments. Proficiency in Linux, container orchestration, and HPC technologies is essential.
Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.
We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.
We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.
Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.
Tuesday - Saturday Shift Pattern. Tuesday - Friday on site - Saturday Remote.
Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
Incident Management: Primary point of contact for incident management, focusing on initial triage, communication, and procedural rigor throughout the incident lifecycle. You'll lead response efforts, ensuring clear communication with both technical and non-technical stakeholders and acting as a customer advocate to minimize disruption.
Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).
Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
Version Control: Proficiency with Git for code management and collaboration.
Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).
Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.
Cloud Expertise: Deep understanding of specific cloud platforms and services.
Automation Skills: Experience with automation tools and scripting languages.
Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.
Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.
Competitive compensation and equity packages
Restricted Stock Units
Paid time off, paid holidays & leave of absence programs
Comprehensive health, dental & vision insurance
Employer contributions to HSA account
Paid parental leave
Paid life insurance, short-term and long-term disability
Professional development & tuition reimbursement
Mental health & wellness support
Commuter benefits (parking & transit)
Cell phone stipend
401(k) Retirement plan with company match up to 4% of salary
Volunteer time off
Global travel insurance & emergency assistance
Daily meals allowance
Additional perks & programs specific to location
Compensation will be paid in the range of up to $145,000 - $175,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
The AI factory company. We are on a mission to accelerate the abundance of energy and intelligence.
As the AI factory company, Crusoe is on a mission to accelerate the abundance of energy and intelligence. The company provides a reliable, scalable, cost-effective, and energy-first solution for AI infrastructure. By harnessing large-scale energy resources, building AI-optimized data centers, and delivering an AI cloud platform, Crusoe empowers its customers to build the future faster.
Offices: Denver, Colorado 80202, US
The AI factory company. We are on a mission to accelerate the abundance of energy and intelligence.
As the AI factory company, Crusoe is on a mission to accelerate the abundance of energy and intelligence. The company provides a reliable, scalable, cost-effective, and energy-first solution for AI infrastructure. By harnessing large-scale energy resources, building AI-optimized data centers, and delivering an AI cloud platform, Crusoe empowers its customers to build the future faster.
Offices: Denver, Colorado 80202, US
