Jobs at Crossroads Courier (Now Hiring) — 6 open

Schedule: Thursday & Friday 11:00 AM to 8:00 PM, Saturday & Sunday 8:00 AM to 4:00 PM, Monday 11:00 AM to 8:00 PM, Tuesday & Wednesday Off

Pay: $22.00–$25.00 per hour, based on experience

• Deliver exceptional customer service via phone and email to internal and external customers
  
• Coordinate, book, and monitor air freight shipments from initiation through delivery
  
• Enter and organize daily flight schedules and operational assignments
  
• Assign routes and scheduled jobs to drivers to maximize efficiency and on-time performance
  
• Process customer orders accurately and efficiently
  
• Communicate shipment updates, delays, alerts, and status changes proactively
  
• Escalate operational issues and service concerns to leadership as needed
  
• Prepare and maintain weekly operational reports using Microsoft Excel
  
• Troubleshoot airline and shipment issues, making real-time adjustments when necessary
  
• Support additional operational duties as assigned
  
• Assist with deliveries when operational needs require
  

• Required
  
• High school diploma or GED
  
• Minimum of 2 years of customer service experience in a fast-paced or time-sensitive environment
  
• Valid driver’s license with a clean driving record
  
• Strong organizational and multitasking skills
  
• Excellent verbal and written communication skills
  
• Ability to remain professional and courteous with customers, vendors, and team members
  
• Proficiency with Microsoft Office Suite, including Excel, Outlook, Teams, and SharePoint
  
• Ability to adapt quickly and learn new systems/software
  
• Willingness to work overtime as needed
  
• Preferred
  
• Bachelor’s degree
  
• Experience in logistics, courier, transportation, delivery, or air freight operations
  

• Health insurance
  
• Dental insurance
  
• Vision insurance
  
• Paid time off (vacation and sick time)
  
• Tuition reimbursement