Crosspoint Human Services is seeking a strong technical software support person to be the frontline resource for troubleshooting software issues. The ideal candidate will provide expert support while working closely with…
Skills: Software Troubleshooting, IT Systems Administration, Microsoft Windows Server, Office 365 Administration, Network Operations
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$26/hr–$28/hr
Full-time
bachelor degree
Paid vacation days, Paid sick days, Paid holidays, Health insurance premiums, Group dental insurance, Group vision insurance
Posted 90d ago
~40 hrs/week
Responsibilities
The role serves as the frontline resource for troubleshooting software, hardware, and network issues to ensure system optimization. Responsibilities include managing software deployment, designing reporting mechanisms, and providing technical training to staff.
Requirements
Candidates need a Bachelor's degree in Computer Science or IT (or equivalent experience) and at least 3 years of experience with Microsoft Windows Server. Proficiency in Office 365, EHR systems, and a valid driver's license are also required.
Full job description
Crosspoint Human Services is seeking a strong technical software support person to be the frontline resource for troubleshooting software issues. The ideal candidate will provide expert support while working closely with internal staff and teams. If you would like to help
users to be successful with technology, enjoy teaching and solving problems join our team.
Responsibilities and Duties:
Duties include but are not limited to:
Oversee efficiency, maintenance and optimization of software systems ensuring they function smoothly
Design, test and implement reporting mechanisms to provide the required information to the agency
Manage the integration and deployment of new software, hardware and technology as needed
Establish, maintain and monitor email for all staff
Provide training and support to staff on software, hardware and IT procedures
Troubleshoot and resolve software, hardware and network-related issues
Maintain and monitor software and network security as it relates to access
Be available for on call support during designated weeks each month
Schedule: Monday through Friday 8Am to 5PM with on-call responsibilities
Job Requirements:
Requires a Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience in software system design and support.
Minimum of 3 years’ experience with Microsoft Windows Server and general IT systems administration.
Knowledge of electronic health records (HER) systems, hardware setup and configuration, network operations, Office 365 administration and Microsoft product
Requires a valid drivers license and proof of automobile insurance.
Crosspoint Human Services’ Benefits
Taking care of people starts with taking care of our employees. Crosspoint offers a comprehensive benefit package designed to support your well-being, growth, and stability.
Time Away
· 17-22 paid vacation days per year (accrued based on length of service)
· 12 paid sick days per year
· 10 paid holidays
Health and Wellness:
· Crosspoint pays a portion of health insurance premiums for employees and their families
· Group dental and vision insurance
· Flexible benefits available for employees
Financial Security
401(k) participation after 90 days of service with an employer match
Professional development assistance and tuition reimbursement
Employee Referral Program
About Crosspoint Human Services
Crosspoint Human Services is an Equal Opportunity Employer in accordance with federal and Illinois law. We celebrate diversity and are fully committed to an inclusive work environment for all our employees.
Related keywords
Microsoft Windows ServerIT Systems AdministrationElectronic Health RecordsEHROffice 365Network SecurityHardware SetupSoftware OptimizationTechnical SupportNetwork OperationsTroubleshootingSystem DesignDeploymentIT Procedures
A non profit mental health care provider, We offer quality human services to individuals, families and the community.
Industry
Mental Health Care
Company size
51-200 employees
Founded
1980
Headquarters
Danville, Illinois
LinkedIn followers
97
Private non profit with a mission to provides quality human services in a competent and reliable fashion to individuals, families and the community. Our vision is that we believe that all people should have every opportunity to realize their highest possible level for a productive and healthy life in their community.
Offices: 210 Avenue C, Danville, Illinois 61832, US · 309 N Logan Ave, Danville, Illinois 61832, US · 201 N Hazel St, Danville, Illinois 61832, US
A non profit mental health care provider, We offer quality human services to individuals, families and the community.
Industry
Mental Health Care
Company size
51-200 employees
Founded
1980
Headquarters
Danville, Illinois
LinkedIn followers
97
Private non profit with a mission to provides quality human services in a competent and reliable fashion to individuals, families and the community. Our vision is that we believe that all people should have every opportunity to realize their highest possible level for a productive and healthy life in their community.
Offices: 210 Avenue C, Danville, Illinois 61832, US · 309 N Logan Ave, Danville, Illinois 61832, US · 201 N Hazel St, Danville, Illinois 61832, US