Harrisburg, Illinois, United States · On-site
$20/hr–$22/hr
Job DetailsLevel: ExperiencedJob Location: IL Office - Harrisburg, IL 62946Position Type: Full TimeSalary Range: $20.00 - $22.00 HourlyCenter Representative II assists all levels of support within the technical support d…
Skills: Technical Support, Customer Service, Jira, Windows Environment, Network Functions
Alafaya, Florida, United States · On-site
$75k–$85k/yr
Job DetailsJob Location: FL Office - Orlando, FL 32826Position Type: Full TimeEducation Level: Bachelor DegreeSalary Range: $75,000.00 - $85,000.00 Salary/yearTravel Percentage: Up to 25%Job Category: SalesSUMMARY The Ac…
Skills: Account Management, Consultative Selling, Contract Negotiation, Client Relationship Management, Business Development
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The representative serves as the primary contact for customers providing technical support and service for CrossLink products via phone, chat, and email. Responsibilities include documenting issues in Jira, analyzing customer trends to improve service quality, and assisting seasonal agents.
Candidates need an associate degree in computer science or 3 years of experience, including 2 years of software technical support in a call center. Proficiency in Windows environments, network configurations, and bilingual English/Spanish skills are required.
Job DetailsLevel: ExperiencedJob Location: IL Office - Harrisburg, IL 62946Position Type: Full TimeSalary Range: $20.00 - $22.00 HourlyCenter Representative II assists all levels of support within the technical support department. The primary responsibility is to be the main contact for customers to provide technical support and service for CrossLink products.
To receive inbound telephone calls, chat messages, and emails from customers on product questions.
To provide customers with a user-friendly explanation and follow-ups developing relationships, assurance, and confidence.
Create Jira Issues and ensure issues are fully documented to allow for a seamless escalation to other personnel.
Monitor Jira Issues and escalate to ensure problems are handled as expeditiously as possible.
Analyze customer cases to identify trends and specific customer pain points to drive improvement in service quality and effectiveness.
User professional judgement to resolve problems.
Serve as a point of contact for large customers.
Assist seasonal technical support agent and resolve/report problems.
Owning and driving various aspects of quality assurance from a technical support team perspective.
Provide assessment of existing systems and recommend improvement.
Work effectively either solo or in a team.
Performs additional related duties as assigned by management.
Must have excellent communication skills (verbal and written).
Prepare for and support new products within technical areas.
AA in computer science, or 3 years of experience
2 years software technical support in a call center environment, Windows Environment, Network Functions, and Configurations and Software Applications
2 years Customer Service
Bi-Lingual (English/Spanish)
Basic knowledge of Tax concepts
Qualifications
#togetherwegrow #winwin
CrossLink Life Sciences, LLC is Stryker Orthopaedics’ largest U.S. distributor and is focused on delivering healthcare providers unparalleled products and sales support for Joint Replacement, Trauma, Robotics, Spine, and Sports Medicine surgical procedures. The ever-increasing sub-specialization occurring in the orthopaedics space places increasing demands on device distributors. CrossLink’s sales, operations, and logistics teams continue to lead the orthopaedic industry in effectively innovating in order to serve these evolving market demands.
Offices: 1880 Beaver Ridge Circle, Norcross, Georgia 30071, US
#togetherwegrow #winwin
CrossLink Life Sciences, LLC is Stryker Orthopaedics’ largest U.S. distributor and is focused on delivering healthcare providers unparalleled products and sales support for Joint Replacement, Trauma, Robotics, Spine, and Sports Medicine surgical procedures. The ever-increasing sub-specialization occurring in the orthopaedics space places increasing demands on device distributors. CrossLink’s sales, operations, and logistics teams continue to lead the orthopaedic industry in effectively innovating in order to serve these evolving market demands.
Offices: 1880 Beaver Ridge Circle, Norcross, Georgia 30071, US
