About Crisis24 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge …
Skills: Operational logistics, Project administration, Case management, Salesforce, Customer service
Who We Are Looking For Crisis24 is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm and has recently expanded its operations, with Medical Assis…
Skills: Customer Service, Case Management, Call Handling, Triage, Communication Skills
Who We Are Looking For Crisis24 provides 24/7 medical and security assistance to business and leisure travellers, and expatriates across the world, supporting our clients to manage the risk to their global travelling pop…
Skills: Customer Service, Call Handling, Case Management, Triage, Communication Skills
What You Will Work On We are looking for a nurse who has excellent medical report-writing and critical thinking skills. They should be able to work well under pressure, understand how to prioritize and escalate as necess…
Skills: Medical case management, Critical thinking, Medical report writing, Prioritization, Communication skills
About Crisis24 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge …
Skills: Customer service, Call handling, Case management, Triage, Communication skills
About Crisis24 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge …
About Crisis24 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge …
Skills: Executive Protection, Close Protection, Threat Detection, Surveillance, Secure Transportation
About Crisis24 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge …
Part Time Executive Protection Agent - Residential Security & Corporate Security
California, United States · On-site
$40/hr–$55/hr
Entry level
About Crisis24 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge …
San Francisco, California, United States · On-site
$45/hr–$55/hr
Entry level
About Crisis24 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge …
About Crisis24 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge …
San Francisco, California, United States · On-site
$35/hr–$37/hr
Entry level
About Crisis24 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge …
About Crisis24 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge …
About Crisis24 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge …
About Crisis24 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge …
About Crisis24 – Private Strategic Group (PSG) Crisis24 – PSG is the global benchmark in elite protective services. Operating at the intersection of precision, discretion, and readiness, we serve high-profile…
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About Crisis24 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge …
About Crisis24 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge …
Skills: Close Protection, Secure Travel Logistics, Surveillance, Threat Detection, Access Control
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$45k–$45k/yr
Full-time
high school, associate degree, bachelor degree
Posted 8d ago
~40 hrs/week
Responsibilities
The Operations Specialist manages global security logistics, including project administration, cost estimation, and monitoring live tasks within the 24/7 Security Operations Centre. They ensure all projects comply with quality standards and standard operating procedures while maintaining effective communication with clients and security teams.
Requirements
Candidates must possess at least three years of experience in an operational environment and hold a bachelor's or associate degree in business or a related field. Exceptional communication, organizational, and analytical skills are required, along with proficiency in Microsoft Office applications.
Full job description
About Crisis24
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
The Operations Specialist position is part of Crisis24's Protective Solutions team within the 24/7 Security Operations Centre, London. The Operations Centre team conducts all operational logistic planning and administrative tasks required to execute global security requests from EMEA clients. The ideal candidate must be able to commit to a mix of office-based day shifts, late shifts, night shifts, and weekend work. Candidates are required to understand Crisis24 Protective Solution services and products, which include Executive Close Protection, Secure Transportation, Residential Security, Event Security, TSCM, and Surveillance. Daily responsibilities include communicating with clients, security teams, and global vendors and ensuring well-organized project administration that complies with Crisis24's high-quality control standards. Operation Specialists conduct daily monitoring of live tasks and record data correctly within a case management system (Salesforce). Exceptional customer service skills are a must. Candidates must be detail-oriented and have a strong aptitude for communication and analytical thinking.
What you will work on
Evaluate requests from clients and prepare services using our case management system.
Prepare cost estimates and Statement of Work contracts.
Prepare client detail briefs which include details of the planned schedule and team information.
Monitor live tasks and acknowledge information received from the security team and clients, escalating incidents to senior management teams when required.
Respond to Crisis24 security teams when they request additional support globally.
Communicate with Global Vendors and resource for tasks appropriately.
Ensure projects adhere to Standard Operating Procedures and all documentation is maintained appropriately.
Be able to problem solve resolution activities for all Operational issues.
Be able to understand project finances and review invoices.
Ensure appropriate safety procedures are followed and compliance with all national and regional Operational directives, laws and requirements is satisfactory.
Track all projects to ensure that deadlines are met in a timely manner.
Work closely with different departments within Crisis24.
Monitor and adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of client assets and personnel.
*This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time with or without notice.
Who you will work with
You will work with the Protective Solutions Team and report to the Operations Centre Manager. You will often work alongside other Operation Specialists and complete tasks for the Director, Vice President and Managing Director.
What you will bring
Requirements:
A high school diploma (or equivalent) is required.
An associate degree or bachelor’s degree in business or related field.
Exceptional verbal, written, and presentation skills.
Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook.
Three plus (3+) years of experience in an Operational environment.
Multi-lingual and multi-cultural skills (preferred).
SIA CP badge (preferred).
Industry and business acumen.
Demonstrated organizational and time management skills.
Ability to work independently while establishing effective relationships, collaborating with peers and clients.
Successful client management experience.
Local or reasonable travel distance to Central London.
Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
Related keywords
Protective OperationsSecurity Operations CentreLogisticsSalesforceRisk ManagementExecutive Close ProtectionSecure TransportationResidential SecurityEvent SecurityTSCMSurveillanceProject AdministrationStatement of WorkOperational ControlsComplianceSIA CP Badge
Meet Crisis24, your global partner in integrated security risk management.
Industry
Security and Investigations
Company size
1,001-5,000 employees
Headquarters
Annapolis, Maryland
LinkedIn followers
86,485
Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced global operations centers and our highly skilled team of intelligence analysts, we offer highly specialized services, 24/7 security and consulting, with the technology and AI to power it across the globe.
Crisis24, une compagnie de GardaWorld, offre une expertise mondiale en gestion intégrée des risques de sécurité. Notre service du renseignement et nos solutions d'intervention de crise et de solutions de protection globale permettent aux organisations, aux marques et aux personnes les plus influentes et innovatrices du monde de mener leurs activités en toute confiance. S'appuyant sur nos centres des opérations mondiales, sur le travail constant de notre équipe d'analystes du renseignement et la puissante plateforme de gestion des risques de Crisis24, nous offrons des services de pointe, 24/7, à travers le monde.
Offices: 185 Admiral Cochrane Dr, Suite 300, Annapolis, Maryland 21401, US · Two London Bridge, London, SE1 9RA, GB · 2300 Rue Émile-Bélanger, Montreal, Quebec H4R 3J4, CA · 2000 NW Corporate Blvd, Boca Raton, Florida 33431, US · 26-32 Oxford Rd, Bournemouth, BH8 8EZ, GB
Actionable Risk ManagementRisk ManagementCrisis ResponseCritical Event ManagementCrisis ConsultingRisk IntelligenceGlobal Protective ServicesSecurityBusiness ContinuityDuty of Care
Meet Crisis24, your global partner in integrated security risk management.
Industry
Security and Investigations
Company size
1,001-5,000 employees
Headquarters
Annapolis, Maryland
LinkedIn followers
86,485
Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced global operations centers and our highly skilled team of intelligence analysts, we offer highly specialized services, 24/7 security and consulting, with the technology and AI to power it across the globe.
Crisis24, une compagnie de GardaWorld, offre une expertise mondiale en gestion intégrée des risques de sécurité. Notre service du renseignement et nos solutions d'intervention de crise et de solutions de protection globale permettent aux organisations, aux marques et aux personnes les plus influentes et innovatrices du monde de mener leurs activités en toute confiance. S'appuyant sur nos centres des opérations mondiales, sur le travail constant de notre équipe d'analystes du renseignement et la puissante plateforme de gestion des risques de Crisis24, nous offrons des services de pointe, 24/7, à travers le monde.
Offices: 185 Admiral Cochrane Dr, Suite 300, Annapolis, Maryland 21401, US · Two London Bridge, London, SE1 9RA, GB · 2300 Rue Émile-Bélanger, Montreal, Quebec H4R 3J4, CA · 2000 NW Corporate Blvd, Boca Raton, Florida 33431, US · 26-32 Oxford Rd, Bournemouth, BH8 8EZ, GB
Actionable Risk ManagementRisk ManagementCrisis ResponseCritical Event ManagementCrisis ConsultingRisk IntelligenceGlobal Protective ServicesSecurityBusiness ContinuityDuty of Care