San Francisco, California, United States · Hybrid
$150k–$190k/yr
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, a…
Skills: Corporate Communications, Public Relations, Media Relations, Storytelling, Earned Media Strategy
United States · Remote OK
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, a…
Skills: Go, Python, Javascript, AWS, Git
Australia · Remote OK
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, a…
Skills: Technical Implementation, AI Deployment, Project Management, Consultative Mindset, Data Analysis
United States · Remote OK
$110k–$150k/yr
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, a…
Skills: Event Strategy, Field Marketing, Pipeline Reporting, ROI Analysis, Project Management
United States · Remote OK
$205k–$270k/yr
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, a…
Skills: Backend System Architecture, Cloud Services, gRPC, REST, AI Agent Systems
New York, New York, United States · Hybrid
$96k–$125k/yr
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, a…
Skills: Outbound Prospecting, Inbound Qualification, Lead Generation, Market Research, Strategic Outreach
United States · Remote OK
$185k–$235k/yr
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, a…
Skills: Full-stack Engineering, LLMs, AI Agents, Applied Machine Learning, Product Design
Madrid, Community of Madrid, Spain · Remote OK
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, a…
Skills: Outbound Prospecting, Inbound Lead Qualification, Market Research, Sales Pipeline Generation, Executive Communication
United States · Remote OK
$140k–$180k/yr
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, a…
Skills: Financial Modeling, Headcount Planning, Budget Tracking, Capacity Planning, Pricing Analysis
London, England, United Kingdom · Remote OK
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, a…
Skills: Outbound Prospecting, Inbound Qualification, Lead Generation, Market Research, Strategic Outreach
United Kingdom · Remote OK
$200k–$250k/yr
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, a…
Skills: Employment Law, Workplace Investigations, Global Compliance, Drafting Agreements, Stakeholder Management
United States · Remote OK
$90k–$105k/yr
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, a…
Skills: API Integration, Database Troubleshooting, Network Architecture, Server OS Troubleshooting, Application Log Analysis
United States · Remote OK
$160k–$180k/yr
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, a…
Skills: Security Governance, IT Audit, Security Compliance Management, Program Management, Risk Assessment
San Francisco, California, United States · Remote OK
$280k–$330k/yr
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, a…
Skills: Demand Generation, Growth Marketing, Performance Marketing, Conversion Rate Optimization, SEO/AEO
United States · Remote OK
$100k–$165k/yr
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, a…
Skills: Paid Media Management, LinkedIn Ads, Google Ads, Meta Ads, B2B SaaS Marketing
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The Senior Communications Manager is responsible for driving earned media strategy and building relationships with top-tier business and tech journalists. They will draft communication materials, prepare executives for media engagements, and elevate the company's thought leadership in the AI and CX space.
Candidates need 6+ years of progressive communications experience, specifically within high-growth B2B AI or technology companies. Exceptional writing skills and established relationships with enterprise tech journalists and podcasters are required.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
The Senior Communications Manager is a critical individual contributor role reporting to the Head of Communications. Part relationship-builder, part storyteller, part PR tactician, your job is to tell our story, and make sure the world's top business and tech journalists, podcasters, and conference organizers think of Cresta first.
You'll drive earned media day to day: creating and nurturing reporter relationships, deepening our thought leadership profile, and turning Cresta's momentum into coverage that builds our brand and helps to grow the business.
Partnering closely with the Head of Communications, you’ll play a key role in PR strategy and execution. You’ll spot stories and moments where Cresta's story deserves to be told and make sure that it is. You’ll perform media outreach, draft press releases and other materials that carry our message, prep executives for interviews, and work on high-priority announcements, milestones, speaking opportunities, and award submissions.
This role is for someone who has built meaningful media relationships, operated inside a fast-growing tech company, and knows how to tell a great story. If you are excited to play a role in building the leader in customer experience AI, and have the instincts and the drive to help Cresta break through the noise, we want to talk to you.
This role is based in San Francisco, London, or New York, and requires in-office presence.
Salary Range: $150K to $190K + equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]
Turn customer conversations into a competitive advantage with the unified platform for human and AI agents.
Cresta unlocks the true potential of the contact center, turning every customer conversation into a competitive advantage. Combining the best of AI and human intelligence, Cresta improves the customer experience and powers revenue and efficiency gains across every channel. The platform transforms contact centers with AI agents, AI-augmented human agent assistance, and comprehensive insights, coaching, and quality management. Companies like Alaska Airlines, Cox Communications, and Intuit use Cresta to power world-class customer experiences every day.
Offices: 100 S Murphy Ave, Suite 300, Sunnyvale, California 94086, US
Turn customer conversations into a competitive advantage with the unified platform for human and AI agents.
Cresta unlocks the true potential of the contact center, turning every customer conversation into a competitive advantage. Combining the best of AI and human intelligence, Cresta improves the customer experience and powers revenue and efficiency gains across every channel. The platform transforms contact centers with AI agents, AI-augmented human agent assistance, and comprehensive insights, coaching, and quality management. Companies like Alaska Airlines, Cox Communications, and Intuit use Cresta to power world-class customer experiences every day.
Offices: 100 S Murphy Ave, Suite 300, Sunnyvale, California 94086, US
