ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers,…
Skills: Partner Success Management, Business Analysis, SaaS, Project Management, IT Service Provider Market
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers,…
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers,…
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers,…
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers,…
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers,…
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers,…
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers,…
Skills: Software Engineering Leadership, SDLC Innovation, Strategic Planning, Mentoring and Coaching, Cross-functional Communication
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers,…
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers,…
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Full-time
bachelor degree, postgraduate degree
Posted 22d ago
~40 hrs/week
Responsibilities
The Partner Success Manager leverages industry knowledge to help partners maximize the value and ROI of the ConnectWise platform. This role focuses on increasing retention and partner satisfaction through strong relationship management and cross-functional collaboration.
Requirements
Requires a bachelor's degree and at least 6 years of relevant experience, with a preference for an MBA and SaaS industry background. Candidates must possess strong technical acumen and a deep understanding of the IT Service Provider market.
Full job description
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Partner Success Manager is responsible for leveraging deep business and industry knowledge to help partners accelerate business value and their ROI with ConnectWise. This role works in partnership with cross functional to increase value, retention, partner satisfaction and ultimately the expansion of the ConnectWise footprint by maintaining strong relationships with partners.
Essential Duties & Responsibilities:
Provides support to cross functional team, with a high attention to detail
Researches, analyzes, and documents findings
May coach, review, and/or delegate work to other team members
Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal
Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business
Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs
Acts as an escalation point to drive resolution in a timely, proactive manner
Travels to partner locations and IT Nation events
Helps create scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM team
Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations
Knowledge, Skills, and/or Abilities Required:
Ability to manage large projects and processes independently with limited supervision
Recognized subject matter expert of industry standards
Ability to situationally adapt and understand new technology/processes as per partner requirements
Strong knowledge of business processes cross-functionally
Ability to quickly grasp and distinctly explain technological and business concepts
Strong knowledge of the IT Service Provider market and business
Bachelor’s degree required in related field or equivalent business experience
6+ years of relevant experience
Preferred: Master of Business Administration (MBA)
Preferred: 5+ years in SaaS industry
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
Related keywords
ConnectWiseSaaSIT Service ProviderPartner SuccessROICustomer ExperienceBusiness ProcessTechnical AcumenIT NationPlatform AdoptionRetentionScalable Playbooks
Leading the IT industry forward by building essential software and uniting changemakers.
Industry
Software Development
Company size
1,001-5,000 employees
Founded
1982
Headquarters
Tampa, FL
LinkedIn followers
224,039
Total funding
$585K
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
Our company is powered by our connections, our colleagues and our community. And, we accept all kinds. Game-changers,innovators, culture-lovers - and the humankind.
We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions.
Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Offices: 400 N Tampa St, Suite 130, Tampa, FL 33602, US · 15 Appold Street, London, England EC2A 2DL, GB · 1 Market Street Sydney NSW 2000 Australia, Suite 11.02, Level 11, Sydney, NSW 2000, AU · 220 West Kensinger Drive, Suite 300, Cranberry TWP, PA 16066, US
AutomationHelp DeskManaged ServicesCRMProject ManagementBillingQuotingQuote and proposalsand RMMInformation Technology
Leading the IT industry forward by building essential software and uniting changemakers.
Industry
Software Development
Company size
1,001-5,000 employees
Founded
1982
Headquarters
Tampa, FL
LinkedIn followers
224,039
Total funding
$585K
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
Our company is powered by our connections, our colleagues and our community. And, we accept all kinds. Game-changers,innovators, culture-lovers - and the humankind.
We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions.
Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Offices: 400 N Tampa St, Suite 130, Tampa, FL 33602, US · 15 Appold Street, London, England EC2A 2DL, GB · 1 Market Street Sydney NSW 2000 Australia, Suite 11.02, Level 11, Sydney, NSW 2000, AU · 220 West Kensinger Drive, Suite 300, Cranberry TWP, PA 16066, US
AutomationHelp DeskManaged ServicesCRMProject ManagementBillingQuotingQuote and proposalsand RMMInformation Technology