ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping co…
Skills: Customer service, Logistics, Data entry, Inventory management, Repair estimates
ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping co…
ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping co…
Skills: Operations Management, Logistics, Terminal Management, Leadership, Team Coordination
ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping co…
Skills: Chassis repair, Trailer maintenance, Container repair, Welding, Brake systems
North Charleston, South Carolina, United States · On-site
$19/hr–$20/hr
Entry level
ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping co…
Skills: Heavy equipment operation, Container handling, Hostler operation, Crane operation, Top loader operation
ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping co…
Skills: Inspection, Computer skills, Handheld devices, Communication, Customer service
ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping co…
ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping co…
San Bernardino, California, United States · On-site
$24/hr–$26/hr
Entry level
ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping co…
Skills: Administrative support, Communication skills, Typing, Organizational skills, Multi-tasking
ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping co…
Skills: Billing, Data entry, Collections, Work order processing, Microsoft Office
ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping co…
ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping co…
Launch Your Career with ConGlobal ConGlobal is hiring immediately for a key role in our global supply chain operations. Whether you’re looking to grow your career or gain new skills, this role offers competitive pa…
Skills: Data entry, Scheduling, Onboarding, Operations support, Logistics coordination
ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping co…
Skills: Railyard operations, Safety management, Team leadership, Operational efficiency, Problem-solving
ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping co…
Launch Your Career with ConGlobal ConGlobal is hiring immediately for a key role in our global supply chain operations. Whether you’re looking to grow your career or gain new skills, this role offers paid training,…
ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping co…
Skills: Depot operations management, Logistics, Supervisory experience, Leadership, Team management
Launch Your Career with ConGlobal ConGlobal is hiring immediately for a key role in our global supply chain operations. Whether you’re looking to grow your career or gain new skills, this role offers paid training,…
Skills: Heavy equipment operation, Container handling, Hostler operation, Crane operation, Top loader operation
ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping co…
San Bernardino, California, United States · On-site
$24/hr
Entry level
ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping co…
Skills: Logistics, Transportation, Intermodal operations, Load planning, Customer service
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$21/hr–$25/hr
Full-time
high school, bachelor degree
Medical, Dental, Vision, 401(k), Paid training
Posted 1d ago
~40 hrs/week
Responsibilities
The Customer Service Representative is responsible for maintaining strong customer relationships and ensuring the accuracy of equipment records and repair activities. They will manage customer inquiries, coordinate equipment surveys, and handle billing paperwork while maintaining consistent communication with internal teams.
Requirements
Candidates must have a high school diploma or equivalent and proven experience in customer service or logistics. Proficiency in MS Office and strong organizational skills are required to manage multiple tasks in a fast-paced environment.
Full job description
ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping container to the world, we’ve kept our finger on the pulse of the industry and the needs of our customers. The result is an ever-growing list of services that meet ever-evolving needs.
We are passionate about innovation and continue to lead the industry in developing and deploying products that enhance our operations, unlock new markets, and disrupt the status quo. We offer multi-modal expertise with operations across the U.S., Mexico, and Costa Rica and the largest depot terminal network in North America. We have industrial operations insights and specialized technology. We bring these assets together to unlock value, increase operational efficiency, and drive down costs.
Launch Your Career with ConGlobal
ConGlobal is hiring immediately for a key role in our global supply chain operations. Whether you’re looking to grow your career or gain new skills, this role offers paid training, competitive pay, excellent benefits, and long-term advancement opportunities.
📍 Location: 1 S Idaho St, Seattle, Washington 98134
ConGlobal is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. The primary role is to establish and maintain strong relationships between ConGlobal and our customers while ensuring the accuracy of all equipment records and activities. You will be responsible for managing customer inquiries, providing accurate repair estimates, coordinating equipment surveys, and maintaining consistent communication with customers and internal teams to ensure smooth operations and customer satisfaction.
Key Responsibilities:
Create and foster strong relationships with ConGlobal's customers, ensuring a high level of satisfaction.
Maintain accurate records of customers’ equipment inventory, repair status, and all relevant activities.
Develop and maintain professional and effective communication with customers, ensuring their needs are met in a timely manner.
Input repair estimates for the owners of equipment and obtain necessary approvals from lessors and/or owners.
Schedule and coordinate equipment surveys and adjust repair estimates based on feedback from surveyors, owners, or lessors.
Update TEC system when equipment is repaired and ensure all relevant data is logged accurately.
Prepare and manage daily billing paperwork for repaired units.
Responsible for compiling and submitting monthly storage and handling billing reports.
Coordinate scheduling of on-hires with the yard supervisor and assist with prioritizing equipment repair with the shop supervisor.
Update TEC system with sales equipment repairs and movements.
Requirements:
High school diploma or equivalent required. A college degree or relevant certifications in customer service or logistics is a plus.
Proven experience in customer service, logistics, or a similar field.
Strong communication skills, both written and verbal, with an ability to interact professionally with customers and team members.
Detail-oriented and highly organized with the ability to manage multiple tasks simultaneously.
Proficient in MS Office Suite and experience with TEC systems or similar inventory management software is a plus.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong problem-solving skills and the ability to work independently.
Must pass a pre-employment background verification and drug screening.
Skills & Attributes:
Excellent customer service skills and a proactive attitude toward resolving customer inquiries and issues.
Strong attention to detail and accuracy in data entry and recordkeeping.
Ability to work collaboratively with different teams, including sales, yard, and shop supervisors.
Good time management skills and the ability to prioritize tasks effectively.
Ability to handle confidential information with integrity and professionalism.
We offer competitive pay, medical/dental/vision benefits, 401(k), paid training, career advancement and more.
ConGlobal is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.
At ConGlobal, base pay for any candidate who successfully completes the selection process is determined by several factors, including but not limited to: location, business needs, job-related skills, experience, qualifications, and internal equity. We are committed to fair and competitive compensation practices and tailor our total rewards package to each individual’s background and the specific requirements of the role. This package may include a combination of base pay, incentive or bonus opportunities, and a full range of benefits such as medical, financial, and other wellness offerings—depending on the position and employment status.
North America’s leading operator of intermodal, finished vehicle, and depot service terminals.
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
1,001-5,000 employees
Founded
1968
Headquarters
Fort Worth, Texas
LinkedIn followers
15,534
ConGlobal is North America’s leading operator of intermodal, finished vehicle, and depot service terminals. With operations in over 120 locations across the US, Mexico, and Costa Rica and over 50 years of industrial experience, ConGlobal serves as the industry’s go-to expert in terminal operations. ConGlobal's service and product offerings anchor on complementing specialized industrial equipment operations with advanced, technology-enabled systems and processes.
Offices: 2301 Eagle Pkwy, Suite 150, Fort Worth, Texas 76177, US · 8205 S Cass Ave, Suite 115, Darien, Illinois 60561, US · 2358 NW Kings Blvd, Suite 2008, Corvallis, Oregon 97330, US
Trucking ServicesStorage and Shipping Container SalesIntermodal Equipment Maintenance and RepairMulti-modal ServicesIntermodalAutomotiveDepot/Container Yardsand Tech-EnabledHigher EducationEducation
North America’s leading operator of intermodal, finished vehicle, and depot service terminals.
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
1,001-5,000 employees
Founded
1968
Headquarters
Fort Worth, Texas
LinkedIn followers
15,534
ConGlobal is North America’s leading operator of intermodal, finished vehicle, and depot service terminals. With operations in over 120 locations across the US, Mexico, and Costa Rica and over 50 years of industrial experience, ConGlobal serves as the industry’s go-to expert in terminal operations. ConGlobal's service and product offerings anchor on complementing specialized industrial equipment operations with advanced, technology-enabled systems and processes.
Offices: 2301 Eagle Pkwy, Suite 150, Fort Worth, Texas 76177, US · 8205 S Cass Ave, Suite 115, Darien, Illinois 60561, US · 2358 NW Kings Blvd, Suite 2008, Corvallis, Oregon 97330, US
Trucking ServicesStorage and Shipping Container SalesIntermodal Equipment Maintenance and RepairMulti-modal ServicesIntermodalAutomotiveDepot/Container Yardsand Tech-EnabledHigher EducationEducation