Toronto, Ontario, Canada · Hybrid
$141k–$160k/yr
Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re prou…
Skills: Account Management, Client Services, Digital Marketing, Strategic Planning, Team Leadership
Sydney, New South Wales, Australia · Hybrid
Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re prou…
Skills: Contract Manufacturing Management, Quality Management Systems, Lean Manufacturing, Six Sigma, Operational Excellence
Guangzhou City, Guangdong Province, China · On-site
$18k–$22k/mo
Purpose: The Operations Engineer has expertise and experience in Operations or DevOps, and is responsible for either being assigned to a development squad for application infrastructure help/assistance or more broadly wo…
Skills: Aws, Docker, Bash, Python, Linux Administration
Guangzhou City, Guangdong Province, China · On-site
$10k–$13k/mo
Responsibilities: Execute on technical briefs and plans, paying attention to deliverables, timelines and success factors Conceptualise customer product usage and embed in product design Produce concepts for new product…
Skills: Industrial Design, DFM, 3D CAD, Autodesk Inventor, Adobe CC
Sydney, New South Wales, Australia · Hybrid
Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re prou…
Skills: Platform Engineering, Systems Architecture, OS Management, Device Configuration, Fleet-Scale Deployment
Chicago, Illinois, United States · Hybrid
$88k–$100k/yr
Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re prou…
Skills: Team Management, Order To Cash, Procure To Pay, Financial Control, Financial Reporting
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The Director of Account Management is responsible for the overall health, strategic direction, and long-term growth of client accounts. This includes serving as a senior client partner, leading the account management team, and ensuring sustainable operational performance.
Requires 7-10 years of experience in account management or digital marketing, preferably within an agency environment. Candidates must demonstrate a strong strategic point of view and experience managing direct reports and retainer-based models.
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The Director, Account Management is accountable for the overall health, performance, and long-term success of the account. This role sets strategic direction, provides guidance and decision making for the account team, and ensures the account is positioned for sustainable delivery, optimization, and growth. The Director, Account Management acts as the senior client partner and internal decision authority, balancing client needs, team capacity, and business objectives.
\nResponsibilities:
Full Salary Range (CAD): $140,800/year (minimum), $150,400/year (midpoint), C$160,000/ (maximum).
Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"
- We do not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group
- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co
If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.
Empowering millions of seamless customer experiences around the world every day.
We're a QSR experience ecosystems partner. For over 60 years, we’ve helped the world’s biggest and most loved QSR brands simplify the complexity of a connected restaurant ecosystem and deliver millions of seamless customer experiences—every day. From drive-thru to in-restaurant, we deliver tailored solutions and end-to-end services that help QSR brands reduce operational pressure and run more efficiently. By creating connected restaurant ecosystems powered by tailored technology, we enable brands to deliver seamless experiences for their customers at every touchpoint. With us as their partner, QSR brands can stay focused on what they do best—serving customers, delivering value, and growing their business. Our global scale With operations in over 50 global markets, 9 offices worldwide, and our headquarters in Sydney, Australia, we bring both global reach and local expertise. We combine the values of a family-owned business with the innovative spirit of a tech start-up. Driven by our purpose to enable millions of seamless customer experiences around the world every day, we’re on a mission to get there, build connections, empower partnerships, and continuously evolve. Innovation at our core With a track record of delivering impactful results—including the largest hardware deployment in QSR history—we are also proud to be a 3x Australia Good Design Award winner and a trusted partner to some of the world’s most iconic QSR brands. We’re not just about tech. We’re also about people. At Coates, our Crew is at the heart of everything we do. We’re always evolving to support what matters most—from flexible work and bonus programs to learning opportunities and wellness initiatives like Thrive. With days to recharge and give back, we’re focused on creating an environment where our Crew can thrive—personally and professionally.
Offices: 36 Doody St, Sydney, New South Wales 2015, AU · 112 N May St, Chicago, Illinois 60607, US · No.63 Xizeng Road, E8-101-102, Guangzhou, Liwan District 510160, CN · Doric Minami Aoyama, Minato-ku, Minami Aoyama 2-27-14, Tokyo, 107-0062, JP · 885 Don Mills Rd, Suite 205, Toronto, Ontario M3C 1V9, CA
Empowering millions of seamless customer experiences around the world every day.
We're a QSR experience ecosystems partner. For over 60 years, we’ve helped the world’s biggest and most loved QSR brands simplify the complexity of a connected restaurant ecosystem and deliver millions of seamless customer experiences—every day. From drive-thru to in-restaurant, we deliver tailored solutions and end-to-end services that help QSR brands reduce operational pressure and run more efficiently. By creating connected restaurant ecosystems powered by tailored technology, we enable brands to deliver seamless experiences for their customers at every touchpoint. With us as their partner, QSR brands can stay focused on what they do best—serving customers, delivering value, and growing their business. Our global scale With operations in over 50 global markets, 9 offices worldwide, and our headquarters in Sydney, Australia, we bring both global reach and local expertise. We combine the values of a family-owned business with the innovative spirit of a tech start-up. Driven by our purpose to enable millions of seamless customer experiences around the world every day, we’re on a mission to get there, build connections, empower partnerships, and continuously evolve. Innovation at our core With a track record of delivering impactful results—including the largest hardware deployment in QSR history—we are also proud to be a 3x Australia Good Design Award winner and a trusted partner to some of the world’s most iconic QSR brands. We’re not just about tech. We’re also about people. At Coates, our Crew is at the heart of everything we do. We’re always evolving to support what matters most—from flexible work and bonus programs to learning opportunities and wellness initiatives like Thrive. With days to recharge and give back, we’re focused on creating an environment where our Crew can thrive—personally and professionally.
Offices: 36 Doody St, Sydney, New South Wales 2015, AU · 112 N May St, Chicago, Illinois 60607, US · No.63 Xizeng Road, E8-101-102, Guangzhou, Liwan District 510160, CN · Doric Minami Aoyama, Minato-ku, Minami Aoyama 2-27-14, Tokyo, 107-0062, JP · 885 Don Mills Rd, Suite 205, Toronto, Ontario M3C 1V9, CA
