Jobs at Climate Control Heating, Ventilation & Air Conditioning (Now Hiring) — 2 open

Job DetailsLevel: ExperiencedPosition Type: Full TimeEducation Level: High SchoolSalary Range: $25.00 - $32.00 HourlyJob Shift: DayJob Category: Customer ServiceClimate Control Heating, Ventilation & Air Conditioning
Full-Time | Monday–Friday
$25–$32 per hour DOE

Are you a highly organized problem-solver who thrives in a fast-paced environment? Do you enjoy juggling priorities, communicating with customers, and keeping schedules running smoothly?

Climate Control is looking for a dependable, customer-focused Service Dispatcher to be the communication hub between our customers and field technicians. In this role, you'll coordinate daily schedules, respond to changing priorities, and help ensure every customer receives prompt, professional service from the first phone call through job completion.

If you enjoy working behind the scenes to keep operations running efficiently while making a positive impact on the customer experience, we'd love to hear from you.

Responsibilities

Answer incoming customer calls with professionalism, empathy, and urgency
Schedule service, maintenance, and installation appointments
Dispatch technicians efficiently based on location, skill set, urgency, and schedule availability
Monitor technician progress throughout the day and adjust schedules as needed to maximize efficiency
Communicate appointment confirmations, delays, and schedule updates with customers
Coordinate return visits, warranty work, maintenance agreements, and follow-up appointments
Maintain accurate customer records, work orders, and scheduling information within company software
Support technician productivity while balancing customer expectations and business priorities
Work closely with service managers and technicians to ensure smooth daily operations
Assist with general office and administrative responsibilities as needed

Qualifications

Two or more years of dispatching or scheduling experience, preferably in the HVAC, plumbing, electrical, or home services industry
Strong customer service and conflict-resolution skills
Excellent communication and interpersonal abilities
Proven ability to manage multiple priorities in a fast-paced environment
Strong organizational skills with exceptional attention to detail
Experience using dispatching, scheduling, CRM, or service management software
Comfortable coordinating multiple technicians and adjusting schedules throughout the day
Strong computer skills and ability to quickly learn new software
Ability to remain calm, professional, and solutions-focused under pressure
Reliable, dependable, and committed to providing outstanding customer service

Compensation and Benefits

$25.00-$32.00 per hour based on experience and qualifications
Health insurance
Paid vacation and holidays
401(k) with up to a 4% company match
Paid training and professional development
Career advancement opportunities
Stable, year-round employment
Supportive leadership and collaborative team culture