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Jobs at Clearview AI (Now Hiring) — 9 open

Clearview AI logoClearview AI

Customer Success Manager - State & Local

Washington, District of Columbia, United States · Remote OK

$100k–$115k/yr

Senior+$39M raised

Customer Success Manager - State & Local Department: Customer Success Employment Type: Full Time Location: Remote USA Compensation: $100,000 - $115,000 / year Description Clearview AI is the leading provider of facial re…

Skills: Enterprise Software Management, SaaS Customer Success, Account Management, Public Sector Support, CRM Tools

Clearview AI logoClearview AI

U.S. Federal Civilian Sales Account Executive (DOJ)

Washington, District of Columbia, United States · Hybrid

$300k–$340k/yr

Senior$39M raised

U.S. Federal Civilian Sales Account Executive (DOJ) Department: Sales - Federal Employment Type: Full Time Location: Hybrid - Washington, DC Compensation: $300,000 - $340,000 / year Description Clearview AI is the leadin…

Skills: Federal Field Sales, Account Planning, Salesforce CRM, Enterprise Sales, Contract Negotiation

Clearview AI logoClearview AI

U.S. Department of War Account Executive (USN/USMC)

Washington, District of Columbia, United States · Hybrid

$300k–$340k/yr

Senior$39M raised

U.S. Department of War Account Executive (USN/USMC) Department: Sales - Federal Employment Type: Full Time Location: Hybrid - Washington, DC Compensation: $300,000 - $340,000 / year Description Clearview AI is the leadin…

Skills: Enterprise Sales, Salesforce CRM, Federal Procurement, Account Strategy, Pipeline Management

Clearview AI logoClearview AI

U.S. Department of War Account Executive (USSOCOM)

Washington, District of Columbia, United States · Hybrid

$300k–$340k/yr

Senior$39M raised

U.S. Department of War Account Executive (USSOCOM) Department: Sales - Federal Employment Type: Full Time Location: Hybrid - Washington, DC Compensation: $300,000 - $340,000 / year Description Clearview AI is the leading…

Skills: Enterprise Sales, Account Strategy, Salesforce CRM, Federal Procurement, Contract Negotiation

Clearview AI logoClearview AI

U.S. Federal Civilian Sales Account Executive (Selected Agencies)

Washington, District of Columbia, United States · Hybrid

$300k–$340k/yr

Senior$39M raised

U.S. Federal Civilian Sales Account Executive (Selected Agencies) Department: Sales - Federal Employment Type: Full Time Location: Hybrid - Washington, DC Compensation: $300,000 - $340,000 / year Description Clearview AI…

Skills: Field Sales, Federal Government Sales, Account Planning, Salesforce CRM, Enterprise Sales

Clearview AI logoClearview AI

U.S. Department of War Account Executive (US Army/Joint)

Washington, District of Columbia, United States · Hybrid

$300k–$340k/yr

Senior$39M raised

U.S. Department of War Account Executive (US Army/Joint) Department: Sales - Federal Employment Type: Full Time Location: Hybrid - Washington, DC Compensation: $300,000 - $340,000 / year Description Clearview AI is the l…

Skills: Enterprise Sales, Account Strategy, Salesforce CRM, Federal Procurement, Contract Negotiation

Clearview AI logoClearview AI

Senior Machine Learning Engineer

Washington, District of Columbia, United States · Remote Solely

$180k–$250k/yr

Senior$39M raised

Senior Machine Learning Engineer Department: Engineering Employment Type: Full Time Location: Remote USA Compensation: $180,000 - $250,000 / year Description Clearview AI is the leading provider of facial recognition tec…

Skills: Computer Vision, Machine Learning, PyTorch, JAX, Deep Learning

Clearview AI logoClearview AI

Senior Software Engineer

New York, New York, United States · On-site

$175k–$220k/yr

Senior$39M raised

Senior Software Engineer Department: Engineering Employment Type: Full Time Location: New York, NY Compensation: $175,000 - $220,000 / year Description Clearview AI is the leading provider of facial recognition technolog…

Skills: Distributed Systems, AWS, Container Orchestration, CI/CD, Infrastructure As Code

Clearview AI logoClearview AI

Senior Machine Learning Engineer

New York, New York, United States · Remote OK

Senior$39M raised

Senior Machine Learning Engineer Department: Engineering Employment Type: Full Time Location: New York, NY Description Clearview AI is the leading provider of facial recognition technologies to US law enforcement, state,…

Skills: Computer Vision, Machine Learning, PyTorch, JAX, Vision-Language Models

Clearview AI logo

Customer Success Manager - State & Local

Clearview AI

Washington, District of Columbia, United States • Remote OK

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  • $100k–$115k/yr
  • Full-time
  • bachelor degree
  • Medical Insurance, Dental Insurance, Vision Insurance, Short Term Disability, Long Term Disability, Flexible Spending Account
  • Posted 4d ago
  • ~40 hrs/week
  • Remote in Connecticut, United States, Florida, United States, Maine, United States, Massachusetts, United States

Responsibilities

Manage a portfolio of enterprise customers from trial to implementation to drive adoption and increase net revenue retention. Act as the voice of the customer to provide internal feedback and collaborate with cross-functional teams to optimize platform use.

Requirements

Requires 8+ years of experience in enterprise software or SaaS customer success, specifically supporting the public sector or law enforcement. A bachelor's degree or equivalent experience is required, along with proficiency in CRM tools and the ability to travel within the US.

Full job description

Customer Success Manager - State & Local

Department: Customer Success

Employment Type: Full Time

Location: Remote USA

Compensation: $100,000 - $115,000 / year



Description

Clearview AI is the leading provider of facial recognition technologies to US law enforcement, state, and federal agencies. Our mission is to help our users solve crimes and prevent financial fraud with the responsible use of our facial recognition software. Our company is a high-octane, fast growing startup looking to hire enthusiastic and intelligent team members to join our team. Candidates must be located in one of the Northeast states - Connecticut, Maine, Massachusetts, New Hampshire, New York, Pennsylvania, Rhode Island, Vermont and West Virginia. To learn more about us, please visit www.clearview.ai and our revolutionary facial recognition technology.


Responsibilities

  • Proactively manage a portfolio of enterprise customers from trial to implementation to ongoing delivery to expand the scope and scale of Clearview AI adoption
  • Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits (virtual/in-person), reports, events
  • Understand customers’ needs and priorities to optimize the use of their platform
  • Identify growth opportunities for up-sell and cross-sell within existing accounts
  • Increase Net Revenue Retention through proactive and strategic engagement/expansion efforts
  • Effectively communicate application features and product information for new releases and facilitate their adoption
  • Be the voice of the customer and provide internal feedback on how Clearview products can better serve our customers
  • Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
  • Resolve billing and support inquiries in a timely and productive manner
  • Coordinate small customer projects
  • Assist in onboarding new team members
  • Additional duties and responsibilities as reasonably required by the employee’s supervisor or CEO
  • Manage and optimize enterprise customer accounts, ensuring seamless onboarding, training, and ongoing support, with a focus on improving customer satisfaction and retention.
  • Exercise discretion and independent judgment in developing and implementing strategies to address customer needs and challenges, working closely with cross-functional teams such as finance and marketing, to ensure successful customer outcomes.
  • As a Customer Success Manager, you will play a pivotal role in shaping the customer experience, driving adoption, and expanding Clearview AI’s footprint within enterprise organizations.
  • Other reasonable additional responsibilities that may be asked from time to time



Skills, Knowledge and Expertise

  • 8+ years of enterprise software or SaaS customer success/account management with specific experience supporting the public sector (military/government/law enforcement/public safety)
  • Experience providing product support at the user level
  • Experience using CRM tools (ex: SFDC, Hubspot)
  • Well-organized and excellent time management abilities
  • Proven ability to collaborate and build strong relationships with customers
  • Exceptional oral and written communication skills and attention to detail
  • Passion for technology and public safety
  • Bachelor's degree or equivalent experience
  • Ability to travel within United States
  • Candidates based in Florida, North and South Carolina are strongly preferred due to team collaboration and business needs


Benefits

  • Medical, Dental, Vision, STD and LTD Plans
  • FSA - Medical and Dependent Care
  • EAP and wellness programs
  • 13 Paid Holidays
  • Unlimited PTO
  • Flexible work environment - 100% remote
  • 401(k) plan
The expected annualized salary compensation for this position is between $100,000 - $115,000 with participation in our stock equity plan. This estimated salary represents the typical starting rate of candidates hired in a similar role. Factors that may be used to determine your actual salary include relevant experience, skills, and your remote work location.

Related keywords

Facial RecognitionSaaSPublic SafetyLaw EnforcementGovernmentMilitaryCRMSFDCHubspotNet Revenue RetentionUp-sellCross-sellEnterprise SoftwareCustomer SuccessAccount ManagementOnboarding

About Clearview AI

LinkedInVisit site

Revolutionary investigative software, powered by facial recognition.

Industry
Public Safety
Company size
11-50 employees
Founded
2017
Headquarters
Houston, TX
LinkedIn followers
6,306
Total funding
$39M

Clearview AI is a revolutionary, all-in-one, facial recognition platform designed to support federal, state, and local law enforcement in their shared mission to help keep communities safe. Agencies can use the web-based platform to accelerate their online search capabilities to uncover identities and draw better conclusions than when using more traditional means. Source imagery and other relevant information, not found in traditional databases, can uncover additional insights, patterns of life, associations, relationships and hidden networks for effective identity resolution. The Clearview AI platform includes a superior facial recognition algorithm and the largest known database of 70+ billion facial images sourced from public-only web sources, including news media, mugshot websites, public social media, and thousands of other open sources. To support increased oversight, accountability, and transparency within jurisdictions, the platform includes built-in compliance features such as advanced admin tools, as well as user-friendly dashboards, reporting, and metrics tools. Clearview AI is innovating the facial recognition space and was recently named to TIME’s 2021 Inaugural List of the Time100 Most Influential Companies.

Offices: Houston, TX, US

Facial RecognitionRoboticsPublic SafetyInternet of Things
View all jobs at Clearview AI

About Clearview AI

LinkedInVisit site

Revolutionary investigative software, powered by facial recognition.

Industry
Public Safety
Company size
11-50 employees
Founded
2017
Headquarters
Houston, TX
LinkedIn followers
6,306
Total funding
$39M

Clearview AI is a revolutionary, all-in-one, facial recognition platform designed to support federal, state, and local law enforcement in their shared mission to help keep communities safe. Agencies can use the web-based platform to accelerate their online search capabilities to uncover identities and draw better conclusions than when using more traditional means. Source imagery and other relevant information, not found in traditional databases, can uncover additional insights, patterns of life, associations, relationships and hidden networks for effective identity resolution. The Clearview AI platform includes a superior facial recognition algorithm and the largest known database of 70+ billion facial images sourced from public-only web sources, including news media, mugshot websites, public social media, and thousands of other open sources. To support increased oversight, accountability, and transparency within jurisdictions, the platform includes built-in compliance features such as advanced admin tools, as well as user-friendly dashboards, reporting, and metrics tools. Clearview AI is innovating the facial recognition space and was recently named to TIME’s 2021 Inaugural List of the Time100 Most Influential Companies.

Offices: Houston, TX, US

Facial RecognitionRoboticsPublic SafetyInternet of Things
View all jobs at Clearview AI

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