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Operations Manager

St. Louis, Missouri, United States · On-site

$50k–$55k/yr

Mid level

Operations Manager Department: Operations Employment Type: Full-Time / Exempt Schedule: Varied hours, including evenings, weekends, and holidays Reports To: Director of Operations The Role City Museum is whimsy, wonder, …

Skills: Operations Management, Leadership, Process Improvement, Guest Experience, Organizational Skills

City Museum logo

Operations Manager

City Museum

St. Louis, Missouri, United States • On-site

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Mid level

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  • $50k–$55k/yr
  • Full-time
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

Oversee daily operations for Ride and Slide, Parking, Guest Entry, and Housekeeping while supporting security and risk management. Partner with the Director of Operations to implement policies, maintain service standards, and ensure a safe, professional culture.

Requirements

Requires at least 2 years of operations management experience, preferably in theme parks or high-volume attractions. Candidates must possess strong leadership skills, a valid driver's license, and the physical ability to work outdoors and lift up to 60 pounds.

Full job description

Operations Manager
Department: Operations
Employment Type: Full-Time / Exempt
Schedule: Varied hours, including evenings, weekends, and holidays
Reports To: Director of Operations
The Role
City Museum is whimsy, wonder, and experiential play at its finest — and someone has to make sure it runs like a well-oiled, weirdly wonderful machine. That someone is you.
As Operations Manager, you'll work alongside the Director of Operations to keep the full spectrum of park departments humming: directly overseeing Ride and Slide Operations, Parking, Guest Entry, and Housekeeping. and indirectly supporting Admissions, Security, and Risk Management/First Aid/Safety. You're the connective tissue between big-picture vision and day-to-day reality — equal parts strategist, problem-solver, and culture-keeper.
What You'll Do
  • Shape the operation. Partner with the Director of Operations and other leaders to develop and implement the policies and standards that keep every team in Operations running at its best.
  • Build something worth coming to work for. Champion a culture that is safe, efficient, professional, respectful, and genuinely enjoyable — for staff and guests alike.
  • Hold the bar high. Help maintain outstanding service and product standards across all museum operating departments, because "good enough" isn't the City Museum way.
  • Get into the details of ride, slides, and facilities. Assist with training and execution of ride, slide, and facility maintenance procedures, best practices, and safety standards — the stuff that keeps the magic running safely.
  • Be the eyes on the floor. Observe operational conditions throughout the museum and keep the Director of Operations informed and ahead of any emerging situations.
  • Set the goals, then follow through. Establish clear objectives for department managers and track progress — because a goal without follow-through is just a wish.
  • Be a student of the operation. Research, analyze, and monitor projects to ensure we're always adopting best practices and improving how we do things.
  • Build bridges in the community. Maintain positive, productive relationships with community officials and business leaders who share our corner of St. Louis.
  • Support the Duty Manager program. Help manage and develop the program that keeps daily operations running smoothly when you're not the one holding the clipboard.
  • Other duties as assigned — and at City Museum, that line always delivers.
What You Bring
  • At least 2 years of operations management experience. Theme park, high-volume museums, or attractions experience is a major plus
  • A track record of getting things done — through motivation, smart delegation, and solid systems
  • A sharp eye for process: you can look at how something works, spot the inefficiency, and propose a better way
  • Exceptional organizational skills and a genuine passion for guest experience
  • Strong leadership instincts and the ability to build and inspire a team
  • Clear, confident written and verbal communication skills
  • Solid computer proficiency — you're comfortable with the tools that keep operations organized
  • Flexibility to work varied shifts including nights, weekends, and holidays
  • Willingness and ability to travel as needed
  • A valid driver's license
The Physical Reality
This is an active, on-your-feet role in a very active, on-your-feet place. You should be prepared to:
  • Stand, sit, or walk for extended periods throughout the day
  • Work outdoors across all seasons (St. Louis will test you)
  • Use full range of motion — reaching, pushing, pulling, kneeling, bending — with manual dexterity and solid coordination
  • Occasionally lift and carry up to 60 pounds
  • Move loads up to 100 pounds with the assistance of a hand truck when needed
City Museum is an equal opportunity employer. We believe the best operations teams — like the best museums — are built from diverse perspectives, backgrounds, and experiences.

Related keywords

Operations ManagementTheme ParkMuseumAttractionsRide OperationsFacility MaintenanceRisk ManagementGuest ServicesSafety StandardsProcess OptimizationStaff TrainingSt. LouisDuty ManagerOperational Excellence

About City Museum

LinkedInVisit site

Explore the Unexpected, Weirdly Wonderful

Industry
Entertainment Providers
Company size
201-500 employees
Founded
1997
Headquarters
St. Louis, MO
LinkedIn followers
2,475

Housed in the 600,000 square foot former International Shoe Company, City Museum offers Artquarium; MonstroCity, The World¹s Largest Pencil; a five-story slides in the Shoe Shafts; the Enchanted Caves; Everyday Circus, and the Cabin Inn. The Rooftop features a working 1940¹s Ferris Wheel, more giant slides, a giant bus, and the best panoramic view of St. Louis atop the giant dome.

Offices: 701 N. 15th St, St. Louis, MO 63103, US

AwesomenessFunClimbersSlidesPumpkin ThrowingCavesand UniqueMuseums and Historical SitesCasual GamesArchitecture
View all jobs at City Museum

About City Museum

LinkedInVisit site

Explore the Unexpected, Weirdly Wonderful

Industry
Entertainment Providers
Company size
201-500 employees
Founded
1997
Headquarters
St. Louis, MO
LinkedIn followers
2,475

Housed in the 600,000 square foot former International Shoe Company, City Museum offers Artquarium; MonstroCity, The World¹s Largest Pencil; a five-story slides in the Shoe Shafts; the Enchanted Caves; Everyday Circus, and the Cabin Inn. The Rooftop features a working 1940¹s Ferris Wheel, more giant slides, a giant bus, and the best panoramic view of St. Louis atop the giant dome.

Offices: 701 N. 15th St, St. Louis, MO 63103, US

AwesomenessFunClimbersSlidesPumpkin ThrowingCavesand UniqueMuseums and Historical SitesCasual GamesArchitecture
View all jobs at City Museum

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