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Full-time
high school, associate degree, bachelor degree
Posted 73d ago
~40 hrs/week
Responsibilities
The Customer Support Specialist will serve as the primary point of contact, managing inquiries via phone, email, and live chat. They are responsible for resolving customer issues, maintaining accurate CRM records, and collaborating with teams to improve service processes.
Requirements
Candidates should have a high school diploma or equivalent, with a degree in a related field being a plus. Applicants must possess 0-1 year of experience, excellent bilingual communication skills, and proficiency in CRM and office software.
Full job description
Posting Title: Customer Support – خدمة العملاء
Industry: Customer Service & Client Relations
Salary: $TBD
Work Experience: 0–1 year
المسمى الوظيفي: أخصائي دعم العملاء – خدمة العملاء
القطاع: خدمة العملاء وإدارة علاقات العملاء
الراتب: يحدد لاحقًا
الخبرة المطلوبة: من 0 إلى سنة واحدة
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Summary:
We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic client service team. In this role, you will serve as the primary point of contact for customers, providing timely, accurate, and empathetic support across multiple communication channels including phone, email, and live chat. The ideal candidate will play a crucial role in enhancing customer satisfaction, resolving inquiries efficiently, and contributing to the overall reputation of our brand. With a strong foundation in communication and a passion for helping others, you will be instrumental in building lasting customer relationships and supporting the growth of our service operations. This entry-level position offers a valuable opportunity to develop professional skills in a fast-paced, customer-centric environment.
نبذة عن الوظيفة:
نبحث عن أخصائي دعم عملاء متحمس ومتفانٍ للانضمام إلى فريق خدمة العملاء لدينا. في هذا الدور، ستكون نقطة الاتصال الرئيسية للعملاء، حيث ستقدم دعمًا سريعًا ودقيقًا واحترافيًا عبر قنوات التواصل المختلفة، بما في ذلك الهاتف والبريد الإلكتروني والدردشة المباشرة.
سيلعب المرشح المثالي دورًا محوريًا في تعزيز رضا العملاء، ومعالجة استفساراتهم بكفاءة، والمساهمة في تعزيز سمعة علامتنا التجارية. إذا كنت تمتلك مهارات تواصل قوية وشغفًا بمساعدة الآخرين، فستكون عنصرًا أساسيًا في بناء علاقات طويلة الأمد مع العملاء ودعم نمو عمليات الخدمة لدينا.
تُعد هذه الوظيفة فرصة ممتازة للمبتدئين لاكتساب وتطوير المهارات المهنية في بيئة عمل سريعة الوتيرة تركز على العميل.
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Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Troubleshoot and resolve customer issues related to products, services, billing, and account management.
- Maintain accurate and detailed records of all customer interactions in the CRM system.
- Escalate complex or urgent issues to the appropriate departments while ensuring timely follow-up.
- Provide clear, concise, and helpful information to customers in a courteous and empathetic manner.
- Collaborate with cross-functional teams to improve service processes and resolve recurring issues.
- Contribute to knowledge base content by documenting common questions and solutions.
- Adhere to company policies, service level agreements (SLAs), and data privacy standards.
المسؤوليات:
الرد على استفسارات العملاء بسرعة واحترافية عبر الهاتف والبريد الإلكتروني والدردشة المباشرة.
تشخيص المشكلات التي يواجهها العملاء وحلها فيما يتعلق بالمنتجات أو الخدمات أو الفواتير أو إدارة الحسابات.
الحفاظ على سجلات دقيقة ومفصلة لجميع تفاعلات العملاء داخل نظام إدارة علاقات العملاء (CRM).
تصعيد المشكلات المعقدة أو العاجلة إلى الأقسام المختصة مع ضمان المتابعة في الوقت المناسب.
تقديم معلومات واضحة ومختصرة ومفيدة للعملاء بأسلوب مهذب ومتعاون ومتفهم.
التعاون مع الفرق المختلفة لتحسين إجراءات الخدمة ومعالجة المشكلات المتكررة.
المساهمة في تطوير قاعدة المعرفة من خلال توثيق الأسئلة الشائعة والحلول المناسبة.
الالتزام بسياسات الشركة واتفاقيات مستوى الخدمة (SLAs) ومعايير خصوصية وحماية البيانات.
Requirements
Requirements:
- High school diploma or equivalent; associate’s or bachelor’s degree in Business, Communications, or a related field is a plus.
- 0–1 year of experience in customer service, client support, or a similar role.
- Excellent verbal and written communication skills in both Arabic and English.
- Strong listening and problem-solving abilities with a focus on customer satisfaction.
- Proficiency in using CRM tools, email platforms, and basic office software (e.g., Microsoft Office).
- Ability to multitask, manage time effectively, and work in a fast-paced environment.
- Positive attitude, adaptability, and a willingness to learn and grow within a team-oriented culture.
المتطلبات:
شهادة الثانوية العامة أو ما يعادلها؛ ويُفضل الحصول على درجة الدبلوم أو البكالوريوس في إدارة الأعمال أو الاتصالات أو أي تخصص ذي صلة.
خبرة تتراوح بين 0 و1 سنة في مجال خدمة العملاء أو دعم العملاء أو أي وظيفة مشابهة.
مهارات ممتازة في التواصل الشفهي والكتابي باللغتين العربية والإنجليزية.
مهارات قوية في الاستماع وحل المشكلات مع التركيز على تحقيق رضا العملاء.
إجادة استخدام أنظمة إدارة علاقات العملاء (CRM)، ومنصات البريد الإلكتروني، وبرامج المكتب الأساسية (مثل Microsoft Office).
القدرة على أداء مهام متعددة، وإدارة الوقت بفعالية، والعمل في بيئة سريعة الوتيرة.
التمتع بروح إيجابية، والقدرة على التكيف، والرغبة في التعلم والتطور ضمن بيئة عمل قائمة على التعاون والعمل الجماعي.
We are a leading vocational and technical education college and training center in Lebanon
Industry
Education Management
Company size
501-1,000 employees
Founded
1991
Headquarters
Beirut, Beirut
LinkedIn followers
10,959
CIS Group is an Educational Group in Lebanon, formed of the following Institutes: CIS College, Leaders Technology Center, Higher Business College, CIS College Kurdistan, and Matn University College of Technology.
We are a leading Vocational and Technical Education College and Training Center that was established in Beirut, Lebanon in 1991. CIS College includes 16 branches all over locally and internationally. More than 7000 students graduate from CIS College yearly. In addition to the college and technical education, CIS College also is known for having the most professional Training Center that offers a wide variety of training courses of different fields.
Offices: Haret Hreik, Ghoubeiry Roundabout facing Abed Tahan, Beirut, Beirut, LB · Al Thakafa Street, Al Tawjih Intersection, Tripoli, Tripoli, LB · Qobet Chamra, Near Al Iman School, Akkar, Akkar, LB · Hamra, Abdul Aziz Street, facing BLOM Bank, Yared Bldg, Beirut, Beirut, LB · Sodeco, facing Sodeco Square Center, Beirut, Beirut, LB
We are a leading vocational and technical education college and training center in Lebanon
Industry
Education Management
Company size
501-1,000 employees
Founded
1991
Headquarters
Beirut, Beirut
LinkedIn followers
10,959
CIS Group is an Educational Group in Lebanon, formed of the following Institutes: CIS College, Leaders Technology Center, Higher Business College, CIS College Kurdistan, and Matn University College of Technology.
We are a leading Vocational and Technical Education College and Training Center that was established in Beirut, Lebanon in 1991. CIS College includes 16 branches all over locally and internationally. More than 7000 students graduate from CIS College yearly. In addition to the college and technical education, CIS College also is known for having the most professional Training Center that offers a wide variety of training courses of different fields.
Offices: Haret Hreik, Ghoubeiry Roundabout facing Abed Tahan, Beirut, Beirut, LB · Al Thakafa Street, Al Tawjih Intersection, Tripoli, Tripoli, LB · Qobet Chamra, Near Al Iman School, Akkar, Akkar, LB · Hamra, Abdul Aziz Street, facing BLOM Bank, Yared Bldg, Beirut, Beirut, LB · Sodeco, facing Sodeco Square Center, Beirut, Beirut, LB