IT Administrator

Department: Finance & IT

Employment Type: Full Time

Location: Cambridge

Reporting To: Javed Akhtar

Compensation: $85,000 - $95,000 / year

Description

Key Responsibilities

• Administer and maintain on-premises and cloud-based IT infrastructure.
• Manage Windows servers, virtualization platforms, storage systems, backups, and enterprise applications.
• Support VMware environments, including virtual machine provisioning, performance monitoring, upgrades, and lifecycle management.
• Manage backup, recovery, and business continuity solutions.
• Monitor infrastructure availability, capacity, and performance.
• Maintain system configurations, asset records, technical documentation, diagrams, and operational runbooks.

• Administer LAN, WAN, wireless, and inter-site connectivity.
• Configure and troubleshoot switches, routers, VLANs, subnetting, routing, and network segmentation.
• Support site-to-site and remote-access VPNs.
• Manage Aruba wireless environments, including Aruba Central and ClearPass.
• Assist with network deployments, upgrades, modernization initiatives, and infrastructure projects.
• Perform network troubleshooting and packet analysis using tools such as Wireshark.

• Administer Microsoft Azure services, including virtual machines, networking, identity, and hybrid cloud connectivity.
• Manage Microsoft Entra ID, Intune, and hybrid identity environments.
• Support Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Microsoft Defender.
• Manage user accounts, groups, licenses, access permissions, and authentication policies.
• Support cloud security, compliance, and endpoint management initiatives.

• Administer firewalls, secure web gateways, endpoint protection, multifactor authentication, and secure-access solutions.
• Manage security policies, including NAT, ACLs, threat prevention, web filtering, and access controls.
• Support Cisco FMC, Sophos, Cisco Umbrella, Duo, and Microsoft Defender environments.
• Monitor, investigate, and respond to infrastructure and security incidents.
• Work with cybersecurity teams to implement security baselines, remediate vulnerabilities, and improve the organization’s security posture.
• Support identity, authentication, network segmentation, and zero-trust security practices.

• Provide technical support and escalation assistance for hardware, software, network, account, and access-related issues.
• Troubleshoot complex incidents affecting users, systems, applications, and infrastructure.
• Manage endpoint deployment, configuration, patching, and lifecycle activities.
• Support onboarding and offboarding processes.
• Participate in an on-call rotation for critical outages and security incidents.
• Follow ITIL-based incident, request, problem, and change-management practices.

• Coordinate with technology vendors, service providers, and external support partners.
• Assist with purchasing, licensing, renewals, warranties, and asset lifecycle management.
• Communicate technical issues, risks, and recommendations clearly to business stakeholders.
• Support infrastructure projects, office deployments, upgrades, and technology improvements.

Skills, Knowledge and Expertise

• Demonstrated experience in IT infrastructure, systems administration, networking, cybersecurity, or a similar technical role.
• Strong experience supporting Windows Server, Active Directory, Microsoft 365, and Microsoft Azure environments.
• Experience with virtualization platforms, preferably VMware.
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, subnetting, routing, switching, VPNs, and wireless networking.
• Experience administering firewalls, endpoint-security tools, MFA, and secure-access technologies.
• Experience supporting enterprise backup and recovery solutions.
• Strong troubleshooting, documentation, communication, and organizational skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Availability to participate in scheduled after-hours work and an on-call rotation when required.

• Experience with Aruba networking, Aruba Central, or ClearPass.
• Experience with Cisco FMC, Sophos, Cisco Umbrella, or Duo.
• Experience with Microsoft Entra ID, Intune, and Microsoft Defender.
• Experience with Cohesity, Clumio, or similar backup platforms.
• Familiarity with BGP, hybrid-cloud connectivity, and enterprise network architecture.
• Familiarity with monitoring tools such as WhatsUp Gold.
• Knowledge of ITIL, change management, cybersecurity frameworks, and infrastructure governance.
• Relevant certifications such as Microsoft Azure, Microsoft 365, Cisco, Aruba, VMware, CompTIA, or ITIL are considered an asset.

• Ability to manage and support multiple priorities.
• Strong communication skills – listening, clarifying, understanding, speaking and facilitating.
• Ability to work independently as well as part of a team.

• Diploma or degree in Information Technology, Computer Science, Network Administration, or a related field, or equivalent professional experience.

• 5+ years of related experience

• Usually work in an office, plant and lab environment, but the mission of the organization may sometimes take them to non-standard workplaces.
• Standard work week, but additionally may work evening, weekends, and additional hours to accommodate activities and priorities. This position is not eligible for Overtime pay.
• Domestic travel may be required – must have valid driver’s license.
• Generally requires low physical demands.

Benefits

• Salary will be commensurate with the candidate’s experience, qualifications, and demonstrated knowledge
• Comprehensive health benefits including - health, dental, vision, life and disability coverage for you and your dependent family
• RRSP matching program
• Employee and Family Assistance Program
• Safety shoe and safety eyewear program
• Professional development opportunities
• Privately owned Canadian business
• Friendly, knowledgeable staff with high tenure and experience
• 150+ year history
• Company events and celebrations