Fredericksburg, Texas, United States · On-site
Position Summary: Represent the Cooperative in the promotion of Cooperative services and programs to members and employees by meeting with current or prospective members to establish, transfer or terminate electric servi…
Skills: Customer relations, Billing, Data entry, Communication, Microsoft Office
Fredericksburg, Texas, United States • On-site
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The Member Service Representative manages member accounts, including processing payments, resolving billing inquiries, and coordinating electric service requests. They also assist with energy conservation education, emergency outage communications, and general administrative support for cooperative functions.
Candidates must have a high school diploma or equivalent, with an associate degree preferred, and at least one year of customer relations experience. Proficiency in Microsoft Office and strong organizational and communication skills are required, along with a valid Texas driver's license.
Position Summary:
Represent the Cooperative in the promotion of Cooperative services and programs to members and employees by meeting with current or prospective members to establish, transfer or terminate electric service, assist with member inquiries or complaints, collect membership fees, deposits, and trip fees. Responsible for resolving member billing questions and inquiries, collection of outstanding accounts, setting up payment arrangements, and reducing account delinquency. Responsible for non-pay disconnects and collection of two billing cycles.
Essential Duties and Responsibilities:
Education:
A high school diploma or equivalency is required. Associate degree in office management, business administration, secretarial administration, or related field preferred.
Experience:
Minimum 1 year of customer relations experience required.
Job Knowledge:
Continuing education in computer applications such as word processing, spreadsheets, and databases is preferred. Continuing education in Microsoft Office software applications is preferred. Continuing education in customer service is preferred.
Abilities and Skills:
Working Environment:
This position requires working most of the time inside an office building with the usual office conditions. The position requires repetitive motions and manual dexterity for duties such as dialing and keyboarding. The individual must be able to use office equipment such as a copier, facsimile, calculator, computer, and printer. The individual must be able to present information to others and work to deadlines. As a part-time position, work hours are limited to less than 30 hours per week, and fall within the typical Monday through Friday, 8:00 a.m. to 5:00 p.m. work schedule. Occasional work outside this normal period may be required, including callouts during emergency/disaster situations.
CTEC’s mission is to provide our member-owners safe, reliable, high-quality utility service at a reasonable cost.
Central Texas Electric Co-op’s mission is to provide our member-owners with reliable, high-quality utility service at a reasonable cost. CTEC provides electric service in 11 counties: Gillespie, Llano, Mason, San Saba, Blanco, Kendall, Kerr, Real, Kimble, Menard, and McCulloch.
Offices: 386 Friendship Ln, Fredericksburg, Texas 78624, US · 1410 E State Highway 29, Llano, Texas 78643, US · 1881 E State Highway 29, Mason, Texas 76856, US · 706 Cottonwood St, Kingsland, Texas 78639, US
CTEC’s mission is to provide our member-owners safe, reliable, high-quality utility service at a reasonable cost.
Central Texas Electric Co-op’s mission is to provide our member-owners with reliable, high-quality utility service at a reasonable cost. CTEC provides electric service in 11 counties: Gillespie, Llano, Mason, San Saba, Blanco, Kendall, Kerr, Real, Kimble, Menard, and McCulloch.
Offices: 386 Friendship Ln, Fredericksburg, Texas 78624, US · 1410 E State Highway 29, Llano, Texas 78643, US · 1881 E State Highway 29, Mason, Texas 76856, US · 706 Cottonwood St, Kingsland, Texas 78639, US
