Mackay, Queensland, Australia · On-site
$69k–$74k/yr
About this Opportunity Continuing, Part-Time ( 0.6FTE - 43.5hrs/fortnight) Wellbeing Directorate CQUniversity Mackay or Rockhampton Higher Education Worker Level 6 Total Remuneration $68,977 to $74,289 pa (including sala…
Skills: Clinical Judgement, Triage, Mental Health Support, Interpersonal Skills, Case Management
Sydney, New South Wales, Australia · Hybrid
$139k–$155k/yr
About this Opportunity Continuing, Full-Time International Directorate CQUniversity Melbourne or Sydney Higher Education Worker Level 8 Total Remuneration $139,486 to $154,893 pa (including salary of $117,868 to $130,887…
Skills: Leadership, Business Development, Strategic Planning, Commercial Acumen, Partnership Development
Melbourne, Victoria, Australia · On-site
$92k–$97k/yr
About this Opportunity Continuing, Full-Time Students Directorate CQUniversity Melbourne Higher Education Worker Level 4 Total Remuneration $91,663 to $96,819 pa (including salary of $77,457 to $81,814 plus 17% superannu…
Skills: Customer Service, Verbal Communication, Written Communication, Administrative Experience, Call Centre Techniques
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Act as the first point of contact for students seeking support by providing initial assessments, triage, and interim wellbeing responses. Collaborate with counsellors and support teams to ensure students receive timely and compassionate assistance.
Requires experience in supporting individuals with mental health concerns and conducting first-response interviews and triage processes. Must be proficient in information systems and possess the ability to manage competing demands independently.
Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.
The Wellbeing Directorate oversees Counselling and Wellbeing services, supporting students with personal and academic matters that may impact their progress and overall development.
As the Counselling Clinical Intake Officer, you will be the first point of contact for students seeking support, providing initial assessment, triage and interim wellbeing responses. You will bring strong interpersonal skills, sound clinical judgement and the ability to engage sensitively with students experiencing a wide range of concerns. You will work closely with our student counsellors, wellbeing staff and other student‑support teams to ensure students receive timely, appropriate and compassionate assistance.
This role is ideal for a proactive, empathetic professional who thrives in a collaborative environment and is committed to achieving student outcomes. You’ll be part of a supportive team that values shared learning, reflective practice and continuous improvement.
For further information about this position, please refer to the Position Description.
Applications Close: 11:59pm, Sunday, 5 July 2026
Job Requisition ID: 7501
Vanessa Roworth
(07) 3228 4821
When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.
Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.
CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.
*Pro-rata for part-time employees
#HEW6 ||#LI-CP1 ||#LI-Onsite ||Keywords: Case Management | Counselling | Crisis Response | Cultural Competence | Decision-Making |Diversity & Inclusion | Emotional Intelligence | First Response | Health Promotion | Higher Education | Intake & triage | Interpersonal Skills | Mental Health Support | Professional Ethics| Risk Assessment | Student Wellbeing | Support Services | Team Collaboration | University Education | Wellbeing Initiatives
Be What You Want to Be!
CQUniversity is Australia’s largest regional university and is one of the nation’s most engaged and accessible universities, offering hundreds of education and training options from short courses, certificates and diplomas to undergraduate, postgraduate and research higher degrees. Established in Central Queensland, CQUniversity operates in more than 20 locations throughout many of Australia’s major cities and regional centres. We see CQUniversity students benefiting from the practical and industry-aligned courses, positive graduate outcomes and quality support services. CQUniversity’s personalised learning support, collaborative partnerships and award-winning teaching staff provide pathways for people from all walks of life, with a range of different learning options for students to succeed. Local and International students study or train on-campus at locations including Brisbane, Bundaberg, Emerald, Gladstone, Mackay, Melbourne, Rockhampton, Sydney and Townsville. A leading provider of distance education, CQUniversity also operates dedicated Study Centres and Partner Study Hubs for distance students to access facilities and support. CQUniversity graduates have one of the highest employment rates and starting salaries in the country (The Good Universities Guide 2022), so you know you are not just receiving a quality education, but the next step in your career. Welcome to the CQUniversity's global alumni community!
View all jobs at CQUniversity AlumniBe What You Want to Be!
CQUniversity is Australia’s largest regional university and is one of the nation’s most engaged and accessible universities, offering hundreds of education and training options from short courses, certificates and diplomas to undergraduate, postgraduate and research higher degrees. Established in Central Queensland, CQUniversity operates in more than 20 locations throughout many of Australia’s major cities and regional centres. We see CQUniversity students benefiting from the practical and industry-aligned courses, positive graduate outcomes and quality support services. CQUniversity’s personalised learning support, collaborative partnerships and award-winning teaching staff provide pathways for people from all walks of life, with a range of different learning options for students to succeed. Local and International students study or train on-campus at locations including Brisbane, Bundaberg, Emerald, Gladstone, Mackay, Melbourne, Rockhampton, Sydney and Townsville. A leading provider of distance education, CQUniversity also operates dedicated Study Centres and Partner Study Hubs for distance students to access facilities and support. CQUniversity graduates have one of the highest employment rates and starting salaries in the country (The Good Universities Guide 2022), so you know you are not just receiving a quality education, but the next step in your career. Welcome to the CQUniversity's global alumni community!
View all jobs at CQUniversity Alumni