Description
Volunteer & Outreach Manager
Full-time, Salaried
Position Summary:
The Volunteer & Outreach Manager is responsible for the Center's diverse and dynamic volunteer program. The Volunteer & Outreach Manager cultivates relationships with corporate, religious, academic, community and individual volunteers to meet the increasing ongoing services and special project needs of the Center. A successful Volunteer & Outreach Manager utilizes best practices in volunteer management that results in a growing volunteer force with deeper engagement and commitment to the CMC mission. This position includes an option to work from home on occasion.
Accountability:
The Volunteer & Outreach Manager is accountable to the Director of Communications and Development.
Qualifications:
- BA/BS Degree or other degree with equivalent experience.
- Volunteer Management or related experience (2 years’ experience working with volunteers is required).
- Demonstrated ability to present effective and compelling messages to individuals, groups and the public.
- Ability to effectively lead, facilitate, train and manage a group of individuals.
- Ability to maintain a high level of confidentiality across CMC.
- Be a creative, enthusiastic, highly motivated, self-starter.
- Willingness and ability to work a flexible schedule as needed.
- Excellent written and verbal/oral communication skills.
- Strong interpersonal skills and ability to work effectively with others as part of a team.
- Effective public speaking skills.
- Ability to develop rapport with people of all ages, backgrounds, and economic resources, and to treat others in a friendly, courteous, and appreciative manner.
- Ability to work with minimal supervision, take initiative, and manage multiple projects with changing priorities.
- Strong computer skills, including experience with databases and social media strategies/analytics.
- Ability to behave as a professional representative of CMC and communicate the mission and activities.
- Knowledge of and sensitivity to issues related to literacy, immigrants, refugees, women, poverty, and mental illness.
Responsibilities:
Volunteer Management
- Recruit, interview, and assess volunteers to best use their gifts in service at the Center, for program services, special projects, or events.
- Provide orientation and training to individual and group volunteers.
- Identify and develop creative ways for partners and volunteers to connect with CMC.
- Develop and implement solutions to address the Center's growing need for volunteer tutors.
- Maintain supportive contact with volunteers to assist them as needed to foster their continued involvement.
- Meet with staff to identify CMC volunteer needs and projects.
- Ensure staff and board are adequately trained to work effectively with volunteers.
- Collaborate to coordinate volunteers for CMC events and activities.
- Identify and implement a volunteer stewardship initiative in order to increase volunteer life cycle.
- Set strategic goals and measurement for the volunteer program and ensure organization-wide commitment to volunteers and the volunteer program.
- Coordinate with Facilities to identify and carry out property improvements projects with volunteers and to assure their safety/security.
- Assist with preparing birthday cards and mailings to celebrate milestones in hours and years of service.
- Tracking and reporting:
- Maintain an accurate volunteer schedule with visibility for staff
- Maintain updated files on all volunteers
- Conduct criminal background checks on all volunteers
- Provide record of service hours for each volunteer
- Report the number, type value and impact of volunteers annually
- Provide bi-monthly reports to the board of directors
- Track and report out volunteer life cycles indicating trends and patterns
Outreach
- Identify and participate in opportunities to share CMC programs and volunteer opportunities including speaking engagements, fairs, lunch-and-learns, open houses, and events.
- Collaborate with community partners and businesses for greater awareness and engagement.
- Develop partnerships with organizations and foster ongoing relationships.
- Facilitate and engage staff members and the Outreach Team to maintain an active presence in the community through presentations, displays and volunteer fairs.
- Create and implement a system to track outreach efforts including conversion.
- Collaborate in the development of newsletter stories, electronic communication, messaging and outreach tools and strategies.
- Use print, social media, media, tours and other means to communicate volunteer opportunities.
- Collaborate with the Marketing & Communications Manager to execute the Center’s social media strategy.
General Agency Duties
- Be able to explain CMC program information to students, clients, residents, volunteers and others in the community.
- Maintain clean and organized facilities including the storage and archives.
- Assist with the shared staff responsibilities for security of the clients/volunteers and building.
- Perform other duties as requested/assigned.
Physical Work Requirements
- While performing the duties of the job, the employee is regularly required to talk and hear.
- The employee regularly is required to stand, walk, sit for extended periods of time, work at a computer, and engage in repetitive hand and/or wrist movements.
- The employee occasionally lifts and/or moves up to 40 lbs.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
I have read the job description and understand the responsibilities I am assuming in accepting this position.
Name Date
Established: 1996,
Reviewed/Revised 1/05, 1/06, 5/07, 6/10, 5/11, 6/13, 8/14, 4/15, 9/15, 4/18, 10/18, 8/2021, 11/2023
Requirements
Qualifications:
- Knowledge of the education resources and programs available in Linn County and surrounding areas.
- Ability to speak other languages.
- Ability to maintain confidentiality concerning volunteers, clients, students, children, and staff or agency business.
- Excellent written and verbal/oral communication skills.
- Strong interpersonal skills and ability to work effectively with others as part of a team.
- Ability to develop rapport with people of all ages, backgrounds, and economic resources, and to treat others in a friendly, courteous, and appreciative manner.
- Strong decision-making skills
- Flexibility and ability to handle stress and new or undefined situations.
- Ability to address conflict and problem solve.
- Strong organizational skills with ability to prioritize projects and tasks.
- Ability to work with minimal supervision, take initiative, and manage multiple projects with changing priorities.
- Computer skills, including experience with Microsoft Office Suite and databases, and/or ability to learn new software and systems.
- Behave as a professional representative of CMC and communicate the mission and activities.
- Knowledge of and sensitivity to issues related to literacy, immigrants, refugees, women, poverty, and mental illness.
- Commitment to the CMC mission and the values of the Sisters of Mercy.
Physical Work Requirements
- While performing the duties of this job, the employee is regularly required to talk and hear.
- The employee regularly is required to stand, walk, sit for extended periods of time, work at a computer, and engage in repetitive hand and/or wrist movements.
- The employee occasionally lifts and/ or moves up to 40 lbs.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
