Košice, Region of Košice, Slovakia · On-site
Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about e…
Skills: Business analysis, Data analysis, Project management, Agile methodology, Customer support
Košice, Region of Košice, Slovakia · On-site
Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about e…
Skills: Python, NumPy, SciPy, Pandas, Machine Learning
Lafayette, Indiana, United States · On-site
$98k–$146k/yr
Career Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are…
Skills: Test planning, Data analysis, Instrumentation, Structural dynamics, Modal analysis
Košice, Region of Košice, Slovakia · On-site
Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about e…
Skills: DevOps, Cloud computing, AWS, Microsoft Azure, CI/CD pipelines
Košice, Region of Košice, Slovakia · On-site
Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about e…
Skills: Site Reliability Engineering, DevOps, AWS, CloudFormation, Terraform
Morton, Illinois, United States · On-site
$72k–$109k/yr
Career Area: Legal and Compliance Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each othe…
Skills: Trade compliance, Import and export operations, Audit support, Root cause analysis, Data analysis
Texas, United States · Remote OK
$89k–$134k/yr
Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We…
Skills: Power systems, Switchgear, Generator control systems, PLC programming, HMI development
Georgia, United States · Remote OK
$89k–$134k/yr
Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We…
Skills: Power systems, Switchgear, Generator control systems, PLC programming, HMI development
Košice, Region of Košice, Slovakia · On-site
Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about e…
Skills: Salesforce, Business Analysis, Agile Methodologies, Scrum, SAFe
Georgia, United States · Remote OK
$89k–$134k/yr
Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We…
Skills: Power systems engineering, Generator control switchgear, PLC programming, HMI development, Electrical schematics
Washington, District of Columbia, United States · Remote OK
$89k–$134k/yr
Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We…
Skills: Power systems, Switchgear, Generator control systems, PLC programming, HMI development
Channelview, Texas, United States · On-site
$22/hr–$34/hr
Career Area: Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers,…
Skills: Flagging, Rigging, Forklift operation, Crane operation, Heavy equipment operation
Pontiac, Illinois, United States · On-site
$98k–$146k/yr
Career Area: Manufacturing Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We a…
Skills: Manufacturing engineering, Project management, Capital equipment, CNC machine tools, Lean manufacturing
Mossville, Illinois, United States · On-site
$128k–$209k/yr
Career Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are…
Skills: Embedded C/C++, Software architecture, AUTOSAR, RTOS, Embedded systems
South Milwaukee, Wisconsin, United States · On-site
$81k–$122k/yr
Career Area: Manufacturing Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We a…
Skills: Production welding, Training delivery, Skill gap analysis, Weld quality evaluation, Problem solving
Santa Catarina, Nuevo León, Mexico · On-site
Career Area: Supply Chain and Logistics Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about eac…
Skills: Supply chain management, Inventory control, Data analysis, Excel, Production planning
Mossville, Illinois, United States · On-site
$113k–$183k/yr
Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about e…
Skills: Data management, Programming, Sales & operations planning, Supply planning, Demand planning
Wisconsin, United States · Remote OK
$89k–$134k/yr
Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We…
Skills: Power systems, Switchgear, Generator control systems, PLC programming, HMI development
Bangalore, Karnataka, India · On-site
Career Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are…
Skills: Component design, Validation, Creo, Performance software, AVL
Wuxi, Jiangsu, China · On-site
Career Area: Students and Graduates Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each ot…
Skills: C++, Python, CUDA, TensorRT, Deep Learning
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Regional Dealer Support Specialist will assist dealers with digital, eCommerce, and rental application support while translating business requirements into functional user stories. They will also analyze support data to identify trends and drive process improvements to enhance the overall customer and dealer experience.
Candidates should have proven experience as a Business Analyst, Data Analyst, or Project Manager with proficiency in Agile methodologies and BI tools like Power BI or Tableau. Strong communication skills and the ability to troubleshoot technical problems are essential for this role.
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Who is CAT Digital? What do we do?
Big machines require big thinking. Are you looking for your next big challenge?
Cat® Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over one million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better world.
Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.
Job Opportunity:
We are seeking talented individuals to join our team to help us grow our presence, organization, culture, which will drive our digital product development efforts. As a member of our team, you will have the opportunity to work with cutting-edge technologies and collaborate with top professionals working on very high impact and visibility products. Don't miss this chance to join and support digital innovation for a global leader in heavy machinery!
What will you do?
As a Regional Dealer Support Specialist, you will work closely with a portfolio of Dealers to assist them in Digital, eCommerce, and Rental application support. This role will have primary responsibility for creating, analyzing and validating business requirements, translating them into detailed functional requirements and user stories, and defining acceptance criteria and test cases. This position includes the opportunity to work closely with the Agile delivery team and stakeholders to execute digital initiatives enabling business imperatives.
Analyze support data and identify trends to drive process improvements and improve the Customer and Dealer experience.
Work and support peers for gathering digital product processes and procedures as it results in supporting our Dealers and Customers.
Daily Communications to Dealers – understanding their needs and providing recommendations back to Dealers on how to make necessary process improvements to improve the Dealer and Customer experience.
Participate in quarterly PI Planning for Cat Customer Support.
Coordinate enterprise growth through representing and/or deploying a specific platform or group of capabilities of Caterpillar’s world class eBusiness solutions with our enterprise, industry and/or Dealer partners.
Support appropriate partners in deploying digital capabilities, focusing on delivering customer and business value as defined in a variety of ways, typically in the form of online leads, attributable sales, parts sales and support activities – the full customer lifecycle.
Coordinate support complaints and associated communication avenues and act as the “Voice of Dealer” to drive improvements.
Provide guidelines to Tier 1 support team so they may diagnose, troubleshoot, and resolve common technical problems.
Onboard new projects into the Cat Customer Support team and provide support for steady state projects.
Proactively seek to understand the marketing and business objectives of appropriate partners and help coordinate with capability experts on how, when and where capabilities can be best utilized to drive value.
Help manage and organize appropriate information, dashboards, metrics and other reports for team members to use with their partners.
This position works directly with Slovakia based engineering leadership and Cat Digital IT in the US.
What you have:
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Customer Support Policies, Standards and Procedures: Knowledge of the organization's customer support policies, standards and procedures; ability to guide customers on all company interactions.
Top Candidates will also have:
Proven experience as a Business Analyst / Data Analyst / Project Manager.
Experience in Agile project management tools such as Mingle, Visual Studio Team Services, Rally, JIRA.
Through data analysis skills, working with BI tools such as Power BI or Tableau to measure KPI’s and generate recommendations for actions and continuous improvement.
Ability to effectively communicate with internal & external teams which may include Dealers, stakeholders, business partners, product management, technical support, agents and customers.
Knowledge with project/program management methodologies which may include Agile and Waterfall
PMP/Agile certifications.
Works with little direction and supervision, makes time for unplanned assignments, and adaptable to changing priorities.
Experience in Contact Center / Call Center work.
Knowledge of major products and services, product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
Experience creating guidelines on processes and procedures through requirements gathering, mapping and documentation.
Utilizing raw data and subsequently converting it into information useful for decision-making.
Basic technical knowledge for supporting and troubleshooting digital products.
What we offer:
At Cat Digital, we are committed to fostering a culture of innovation and continuous learning, and we believe in investing in the development of our employees. As a member of our team, you will have access to a wide range of training and development opportunities, as well as very competitive compensation and benefits packages, like:
3200+ euros / month gross
Performance related annual cash incentive
Industry leading Pension plan
5 days of extra vacation above the legislative requirement
Attractive Life insurance
1 Volunteering Day
Multisport Card
Take the chance to apply now for this position at Cat Digital Slovakia branch!
Contract type:
Full-time
Place of work:
Kosice, Slovakia
Additional Information:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html
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Please note that salary is only one component of the total compensation and benefit package available at Caterpillar.
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
Solving our customers' toughest challenges
For 100 years, we’ve been helping customers build a better, more sustainable world. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. With 2024 sales and revenues of $64.8 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and provides financing and related services through our Financial Products segment.
Offices: Irving, Texas, US
Solving our customers' toughest challenges
For 100 years, we’ve been helping customers build a better, more sustainable world. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. With 2024 sales and revenues of $64.8 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and provides financing and related services through our Financial Products segment.
Offices: Irving, Texas, US
