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Full-time
high school
Medical insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance, Maternity leave
Posted 6d ago
Apply by Aug 6
~40 hrs/week
Responsibilities
The Dispatcher coordinates drivers, trucks, and containers to ensure efficient service while resolving route-related issues. They are responsible for managing daily route schedules, communicating with customers, and maintaining accurate documentation of service completions.
Requirements
Candidates must have a high school diploma or GED and be legally eligible to work in the US. Strong multi-tasking, communication, and problem-solving skills are required, with previous dispatch experience preferred.
Full job description
Position Summary
The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.
Key Responsibilities
Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.
Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.
Updates and informs Customer Care of any service delays in order to keep customers notified.
Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations.
Reports driver performance issues or concerns to appropriate management for resolution.
Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
Education, Experience & Qualifications
The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience.
High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.
Attributes
Confident, team-oriented individual who is attentive to detail, and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.
Benefits
Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.
To create value by renewing and sustaining our resources and our environment.
Industry
Environmental Services
Company size
1,001-5,000 employees
Founded
1975
Headquarters
Rutland, Vermont
LinkedIn followers
20,136
Total funding
$1.1B
Casella, headquartered in Rutland, Vermont, is one of the largest recyclers and most experienced fully integrated resource management companies in the Eastern United States. Founded in 1975 as a single-truck collection service, Casella employs approximately 4,000 people. We have grown our operations to include over 150 owned and/or operated facilities spanning from Maine to Maryland, delivering services to residential, commercial, municipal, industrial, and institutional customers. We service over one million customers in our operating footprint, including curbside collection service to over 800,000 households, and provide professional resource management services to over 10,000 customer locations across 44 states. In addition, we serve as the largest recycler in the Eastern United States, recovering 1MM+ tons of recyclables and nearly 400,000 tons of organic residuals each year. Today, with a clear strategy to serve our customers with integrated services, we continue to lead the solid waste industry with an innovative business model that seeks to create sustainable value beyond the traditional waste disposal model.
Offices: 25 Greens Hill Lane, Rutland, Vermont 05701, US
To create value by renewing and sustaining our resources and our environment.
Industry
Environmental Services
Company size
1,001-5,000 employees
Founded
1975
Headquarters
Rutland, Vermont
LinkedIn followers
20,136
Total funding
$1.1B
Casella, headquartered in Rutland, Vermont, is one of the largest recyclers and most experienced fully integrated resource management companies in the Eastern United States. Founded in 1975 as a single-truck collection service, Casella employs approximately 4,000 people. We have grown our operations to include over 150 owned and/or operated facilities spanning from Maine to Maryland, delivering services to residential, commercial, municipal, industrial, and institutional customers. We service over one million customers in our operating footprint, including curbside collection service to over 800,000 households, and provide professional resource management services to over 10,000 customer locations across 44 states. In addition, we serve as the largest recycler in the Eastern United States, recovering 1MM+ tons of recyclables and nearly 400,000 tons of organic residuals each year. Today, with a clear strategy to serve our customers with integrated services, we continue to lead the solid waste industry with an innovative business model that seeks to create sustainable value beyond the traditional waste disposal model.
Offices: 25 Greens Hill Lane, Rutland, Vermont 05701, US