Description
Multi Unit Hotel General Manager (Dual Property)
Country Club Lodging, LLC
Properties: Cascade Hotel Kansas City, Tribute Portfolio (177 Guestrooms) & Aloft Kansas City Country Club Plaza (121 Guestrooms)
Reports To: Ownership / Regional Director of Operations / Asset Management
FLSA Status: Exempt
Compensation: Competitive Salary + Performance Bonus Eligibility
Position Summary
Country Club Lodging LLC is seeking a visionary, results-driven Multi Unit General Manager to lead the strategic and operational performance of two Marriott-branded hotels totaling 298 guestrooms. This executive leadership position is responsible for maximizing financial performance, elevating guest experience, developing high-performing teams, and ensuring full compliance with Marriott Brand Standards while driving operational excellence across both properties.
The Multi Unit Hotel General Manager serves as the senior leader for all hotel operations and is accountable for overall profitability, market positioning, owner relations, associate engagement, guest satisfaction, and long-term asset value. This role requires an exceptional hospitality leader with proven success in managing complex, full-service hotel operations and leading multiple executive teams within a multi-property environment.
Primary Responsibilities
Executive Leadership & Organizational Strategy
- Serve as the executive leader responsible for the overall strategic direction, operational performance, financial success, and market positioning of both Marriott-branded hotels within the Country Club Lodging portfolio.
- Develop and execute long-term strategic initiatives that align with ownership objectives, Marriott brand standards, and evolving market conditions.
- Establish annual business plans, operating objectives, and measurable performance goals for each property while ensuring alignment across both hotels.
- Lead, inspire, and develop a high-performing executive leadership team consisting of Directors of Operations, Directors of Sales, Executive Chefs, Directors of Finance, Directors of Rooms, Engineering Leaders, Human Resources, and housekeeping leadership.
- Promote a culture rooted in accountability, servant leadership, operational excellence, continuous improvement, and associate engagement.
- Ensure consistent execution of company values, Marriott culture, and organizational expectations throughout all departments.
- Drive organizational change initiatives, process improvements, and operational innovation that enhance efficiency, profitability, and overall guest experience.
- Foster collaboration between both hotels to maximize shared resources, operational efficiencies, purchasing power, and leadership development.
- Serve as the ultimate decision-maker for operational priorities while maintaining alignment with ownership's strategic vision.
- Represent Country Club Lodging with professionalism and integrity in all interactions with ownership, Marriott, community partners, vendors, and associates.
Financial Leadership & Business Performance
- Assume full profit and loss responsibility for both hotels, ensuring achievement of revenue, profitability, and return-on-investment objectives.
- Develop, implement, and manage annual operating budgets, capital expenditure budgets, and long-range financial forecasts.
- Analyze daily, weekly, monthly, and annual financial reports to identify trends, risks, and opportunities for revenue enhancement and cost control.
- Monitor and improve key financial metrics including RevPAR, ADR, Occupancy, GOP, NOI, EBITDA, Flow Through, Labor Cost Percentage, and Departmental Profit Margins.
- Lead annual budget preparation, forecasting, and financial planning sessions with ownership and department leaders.
- Develop strategic initiatives that maximize operational profitability while preserving exceptional service standards.
- Ensure all expenditures align with budget expectations and capital investment strategies.
- Evaluate business opportunities, vendor contracts, and operational investments to maximize return and long-term value.
- Continuously identify efficiencies that reduce operating costs while maintaining Marriott service expectations.
- Review labor productivity daily and implement staffing strategies that balance guest satisfaction with fiscal responsibility.
Operational Excellence
- Provide executive oversight of all hotel operations including Rooms, Food & Beverage, Engineering, Housekeeping, Sales & Marketing, Finance, Human Resources, and Security.
- Ensure seamless operational execution between both hotels while recognizing each property's unique brand identity and guest demographic.
- Conduct regular executive property inspections to verify operational consistency, cleanliness, maintenance standards, safety, and overall presentation.
- Develop and implement standardized operating procedures that improve efficiency across both hotels.
- Monitor departmental productivity metrics and operational KPIs to ensure consistent achievement of performance objectives.
- Partner with department leaders to identify operational challenges and implement sustainable corrective action plans.
- Ensure all guest-facing and back-of-house operations consistently exceed Marriott Brand Standards.
- Maintain readiness for Marriott Quality Assurance inspections, ownership reviews, health inspections, and regulatory audits.
- Champion operational innovation through technology, automation, and best practices to enhance efficiency and guest satisfaction.
Revenue Strategy & Commercial Leadership
- Partner with Revenue Management to develop comprehensive pricing strategies that maximize market share, occupancy, ADR, and RevPAR.
- Collaborate with Sales & Marketing leadership to develop and execute comprehensive business development plans targeting transient, corporate, group, social, and catering business.
- Analyze competitive market intelligence, STR reports, demand forecasts, and booking trends to identify opportunities for growth.
- Evaluate promotional campaigns, digital marketing strategies, and brand initiatives to optimize hotel performance.
- Ensure effective inventory management and channel distribution across all booking platforms.
- Participate in revenue strategy meetings and proactively identify opportunities to increase profitability during both peak and low-demand periods.
- Develop strategic partnerships within the Kansas City business community to strengthen brand recognition and market presence.
Guest Experience & Brand Excellence
- Champion an unwavering commitment to exceptional guest experiences across every touchpoint of the customer journey.
- Establish a service culture focused on personalized hospitality, proactive guest recovery, and memorable experiences.
- Monitor Marriott Medallia, Intent to Recommend (ITR), online reputation management platforms, and guest feedback to identify opportunities for continuous improvement.
- Personally respond to high-profile guest concerns, VIP experiences, ownership guests, and escalated service recovery situations.
- Ensure consistent execution of Marriott service standards while maintaining each property's unique brand identity.
- Develop initiatives that improve guest loyalty, repeat business, and overall satisfaction metrics.
- Recognize and celebrate operational successes while implementing structured improvement plans for service deficiencies.
Talent Management & Organizational Development
- Recruit, hire, mentor, coach, and retain exceptional executive leaders capable of sustaining high-performance hotel operations.
- Build succession plans for all executive and department leadership positions.
- Conduct executive performance evaluations, talent reviews, and leadership development planning.
- Foster a culture of accountability through regular coaching, feedback, and measurable performance expectations.
- Support Human Resources in workforce planning, talent acquisition, compensation planning, and associate engagement initiatives.
- Champion diversity, equity, inclusion, and belonging while creating an environment where associates feel valued and empowered.
- Promote internal advancement opportunities and leadership pipeline development throughout the organization.
- Ensure consistent compliance with all employment laws, Marriott policies, and company standards.
Owner Relations & Asset Management
- Serve as the primary executive liaison between ownership, asset management, Marriott International, and corporate leadership.
- Prepare comprehensive monthly business reviews, financial reports, capital planning presentations, and operational summaries.
- Provide strategic recommendations regarding capital improvements, renovations, operational investments, and long-term asset preservation.
- Communicate proactively with ownership regarding financial performance, market conditions, risks, opportunities, and operational priorities.
- Ensure all owner objectives are executed while protecting Marriott brand integrity and long-term property value.
- Lead hotel repositioning initiatives, major renovation projects, and property improvement plans as necessary.
Risk Management, Safety & Compliance
- Ensure full compliance with Marriott Brand Standards, OSHA regulations, ADA requirements, FMLA, EEOC guidelines, wage and hour laws, food safety regulations, and all applicable federal, state, and local laws.
- Oversee emergency preparedness planning, business continuity, crisis management, and disaster recovery procedures.
- Promote a culture of workplace safety through regular inspections, training, and accountability.
- Protect company assets through sound operational controls, financial oversight, and risk mitigation strategies.
- Ensure data privacy, cybersecurity awareness, and operational security protocols are consistently maintained.
Community Leadership & Industry Representation
- Serve as the public face of both hotels and Country Club Lodging, LLC within the Kansas City hospitality community.
- Build strategic relationships with community leaders, tourism organizations, convention and visitors bureaus, chambers of commerce, corporate partners, and Marriott representatives.
- Represent the hotels at civic events, networking functions, and industry conferences to strengthen brand awareness and community engagement.
- Develop partnerships that enhance business opportunities, community involvement, and organizational reputation.
- Promote the hotels as employers of choice through active participation in workforce development initiatives and hospitality education partnerships.
Required Qualifications
- Bachelor’s degree in hospitality management, Business Administration, or related field preferred.
- Minimum 10 years of progressive hotel leadership experience, including at least 5 years as a General Manager in a full-service or lifestyle hotel.
- Multi-property leadership experience is strongly preferred.
- Marriott brand experience is highly preferred.
- Demonstrated success managing hotel P&Ls, budgets, forecasting, and revenue optimization.
- Strong knowledge of Marriott operating systems, brand standards, and quality assurance processes.
- Proven ability to lead executive teams and large associate populations.
- Excellent communication, presentation, negotiation, and leadership skills.
- Proficiency in Microsoft Office and hotel management systems.
Core Competencies
- Strategic Leadership
- Executive Presence
- Financial Acumen
- Revenue Optimization
- Business Planning
- Operational Excellence
- Guest Experience Leadership
- Talent Development
- Change Management
- Owner Relations
- Asset Management
- Risk Management
- Decision Making
- Emotional Intelligence
- Conflict Resolution
- Communication & Influence
- Innovation
- Accountability
Key Performance Indicators (KPIs)
Performance in this role will be evaluated through measurable outcomes, including:
- RevPAR Index
- ADR Growth
- Occupancy Performance
- GOP Margin
- NOI Achievement
- EBITDA Performance
- Marriott Quality Assurance Scores
- Associate Engagement & Retention
- Labor Productivity
- Budget Compliance
- Safety & Risk Metrics
- Market Share Growth
- Capital Project Execution
- Brand Compliance
Country Club Lodging Leadership Expectations
The Complex General Manager serves as the executive ambassador for Country Club Lodging, LLC and the Marriott family of brands. This leader is expected to inspire excellence, cultivate a culture of integrity and accountability, and drive sustainable business performance while delivering exceptional experiences for guests, associates, and ownership. Through strategic vision, operational discipline, and servant leadership, the Complex General Manager ensures both properties operate as best-in-class hotels recognized for outstanding hospitality, financial success, and associate engagement.
Benefits
Country Club Lodging LLC is committed to investing in our associates by offering competitive compensation and benefits package designed to support your health, financial well-being, and work-life balance.
Eligible associates enjoy a comprehensive benefits program, including:
- Competitive Annual Salary
- Medical Insurance – Coverage available as early as the first day of the month following employment, based on plan eligibility.
- Dental Insurance
- Vision Insurance
- Company-Paid Life Insurance
- 401(k) Retirement Savings Plan with eligible participation
- Paid Time Off (PTO)
- On Demand Pay – Access earned wages before payday through our payroll partner.
- Marriott Bonvoy Associate Travel Program – Deeply discounted room rates at participating Marriott properties worldwide.
- Associate Hotel Discounts at Country Club Lodging, LLC managed properties where applicable.
- Gated Garage Parking provided for associates while working.
- Employee Assistance Resources
- Professional Development and Career Growth Opportunities
- Leadership Development within a growing hospitality management company.
- Opportunities to work alongside experienced hospitality professionals in a collaborative, team-oriented environment.
At Country Club Lodging LLC, we believe hospitality extends far beyond delivering exceptional guest experiences. It is about creating a workplace where our associates are valued, supported, and empowered to grow. As a growing hospitality management company overseeing premier hotel properties, we are dedicated to investing in our people, developing strong leaders, and providing opportunities for meaningful career advancement.
When you join Country Club Lodging, you become part of a team that is passionate about creating memorable moments for our guests while building rewarding careers for our associates. We are committed to fostering a culture of collaboration, excellence, and long-term success for our people, our properties, and the communities we serve.
Requirements
- Successful completion of a background check is required as a condition of employment.
- Ability to stand, walk, bend, lift, and remain active for extended periods.
- Ability to lift, carry, push, and pull up to 25 pounds.
- Ability to work outdoors in varying weather conditions.
