About Carvana At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s pr…
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Customer Service Delivery Driver- - 4 day work week!
Greenfield, Indiana, United States · On-site
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We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest c…
Customer Service Delivery Advocate- 4 day work week!
Greenfield, Indiana, United States · On-site
$19/hr–$21/hr
Mid level$5.2B raised
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest c…
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest c…
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest c…
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest c…
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Full-time
Medical Insurance, Dental Insurance, Vision Insurance, 401k With Company Match, Student Loan Payments, Vehicle Discounts
Posted 11d ago
~40 hrs/week
Responsibilities
Lead fixed operations performance across multiple service centers in the East region, owning the regional P&L, throughput, and customer experience. Manage and develop site-level General Managers while ensuring consistent SOP execution and alignment with OEM standards.
Requirements
Requires 7+ years of leadership experience in Fixed Operations with a proven track record in multi-site P&L management. Strong knowledge of Stellantis systems and the ability to travel regularly between sites are highly preferred.
Full job description
About Carvana
At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s process, where it’s inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we’re bringing those same values to our new car dealerships—delivering quality, trust, and care you’d be proud to share with Mom.
We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise.
About the role
The Regional Senior Manager, Dealership Operations leads Carvana’s fixed operations performance across multiple service centers in the East region. This leader owns regional P&L, throughput, labor efficiency, parts performance, and customer experience. They are accountable for consistent execution and results across every location. This is a multi-site leadership role focused on building capable site leaders, standardizing how the network operates, and balancing capacity against demand from site to site.
What you’ll be doing
Own regional P&L — revenue, labor efficiency, gross profit, and customer experience across all sites in the region.
Manage and develop store level GMs (typically 3–4 sites); hold each site leader accountable to targets and grow their capability.
Review site and regional KPIs and drive action plans where sites are off target; identify underperforming sites early and close the gaps.
Ensure consistent SOP execution across all sites and partner with the Implementation & Training team on rollout of new processes and tools.
Balance capacity against demand across sites, coordinating with centralized teams so volume and repair mix match each site’s capacity.
Resolve cross-site issues and partner with central functions on behalf of the region.
Run the regional operating cadence: weekly action planning, weekly targets reviews, and the monthly forecast & actuals review.
Maintain alignment with OEM (particularly Stellantis) warranty, recall, and CSI programs, and uphold safety and compliance standards across all sites.
Represent regional performance, risks, and investment needs to corporate leadership.
What you should have
7+ years of leadership experience in Fixed Operations, including multi-site or regional responsibility; Stellantis experience strongly preferred.
Proven track record managing P&L across multiple locations and exceeding OEM CSI, gross profit, and operational goals.
Demonstrated success developing and managing site-level leaders.
Strong knowledge of Stellantis systems (DealerConnect, wiADVISOR, STAR Parts, Mopar standards) strongly preferred.
Strong business acumen with the ability to manage regional P&L, budgets, and forecasts.
Exceptional leadership and communication skills, with the ability to drive results through others.
Willingness to travel regularly between sites within the region.
What we’ll offer in return
Full-Time Position with a competitive salary
Medical, Dental, and Vision benefits
401K with company match
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
A great wellness program to keep you healthy and happy, both physically and mentally
Access to opportunities to expand your skillset and share your knowledge with others across the organization
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
A seat in one of the fastest-growing companies in the country
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
Must be able to read, write, speak and understand English
Must be at least 18 years of age
Must have a valid driver’s license
A clean driving record with no more than two moving violations or DUI’s in the last three years
The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions
Will be required to use personal protective equipment to prevent exposure to hazardous materials
May be requested to work overtime and weekends for special programs and events
Regular travel between service centers within the region
Lift up to 40 pounds frequently
Walk up to three miles each day
Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Meet our thousands of happy employees and explore our exciting experiences. At Carvana, We'll Drive You Happy® .
Industry
Technology, Information and Internet
Company size
10,001+ employees
Founded
2012
Headquarters
Tempe, Arizona
LinkedIn followers
106,365
Total funding
$5.2B
Carvana (NYSE: CVNA) is an industry pioneer for buying and selling used vehicles online. As the fastest growing used automotive retailer in U.S. history, its proven, customer-first ecommerce model has positively impacted millions of people's lives through convenient, accessible and transparent experiences.
Carvana allows customers to browse a nationwide inventory and purchase a vehicle from the comfort of their home entirely online, benefiting from a 7-day money back guarantee, home delivery and more. Customers also have the option to sell or trade-in their vehicle online in seconds.
Carvana brings a continued focus on people-first values, industry-leading customer care, technology and innovation, and is the No. 2 automotive brand in the U.S. on the Forbes 2022 Most Customer-Centric Companies List. Carvana is one of the four fastest companies to make the Fortune 500. For more information, please visit www.carvana.com and follow us on LinkedIn, @gocarvana on Instagram, @Carvana on X, and @gocarvana on TikTok.
Carvana also encourages investors to visit its Investor Relations website as financial and other company information is posted.
Offices: 300 E Rio Salado Pkwy, Tempe, Arizona 85281, US
auto sales and ecommerceE-CommerceAutomotiveInternetAutonomous Vehicles
Meet our thousands of happy employees and explore our exciting experiences. At Carvana, We'll Drive You Happy® .
Industry
Technology, Information and Internet
Company size
10,001+ employees
Founded
2012
Headquarters
Tempe, Arizona
LinkedIn followers
106,365
Total funding
$5.2B
Carvana (NYSE: CVNA) is an industry pioneer for buying and selling used vehicles online. As the fastest growing used automotive retailer in U.S. history, its proven, customer-first ecommerce model has positively impacted millions of people's lives through convenient, accessible and transparent experiences.
Carvana allows customers to browse a nationwide inventory and purchase a vehicle from the comfort of their home entirely online, benefiting from a 7-day money back guarantee, home delivery and more. Customers also have the option to sell or trade-in their vehicle online in seconds.
Carvana brings a continued focus on people-first values, industry-leading customer care, technology and innovation, and is the No. 2 automotive brand in the U.S. on the Forbes 2022 Most Customer-Centric Companies List. Carvana is one of the four fastest companies to make the Fortune 500. For more information, please visit www.carvana.com and follow us on LinkedIn, @gocarvana on Instagram, @Carvana on X, and @gocarvana on TikTok.
Carvana also encourages investors to visit its Investor Relations website as financial and other company information is posted.
Offices: 300 E Rio Salado Pkwy, Tempe, Arizona 85281, US
auto sales and ecommerceE-CommerceAutomotiveInternetAutonomous Vehicles