6179 - El Paso West - 6101 S. Desert Boulevard, El Paso, Texas, 79932 CarMax, the way your career should be! Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-fi…
Skills: Customer service, Vehicle appraisal, Sales, Inventory management, Data entry
6037 - Gainesville FL - 4185 N Main St, Gainesville, Florida, 32609 CarMax, the way your career should be! Position Overview As a Supply Associate, you play a key role in supporting our service operations by ensuring tec…
Skills: Inventory management, Data entry, Computer skills, Spreadsheet proficiency, Collaboration
7118 - Laurel - 8800 Freestate Dr, Laurel, Maryland, 20723 CarMax, the way your career should be! Position Overview As an Inventory Associate, you’ll play a vital role in ensuring every customer enjoys a seamless experie…
Skills: Inventory management, Vehicle detailing, Communication, Teamwork, Attention to detail
4003 - Clermont Auction - 16731 SR 50, Clermont, Florida, 34711 CarMax, the way your career should be! Position Overview As an Auction Services Associate, you responsible for zone maintenance, vehicle preparation, vehicl…
Skills: Inventory management, Vehicle preparation, Data entry, Multitasking, Customer service
8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220 CarMax, the way your career should be! About The Team The Retail & Human Resources Strategy team is a world-class community of analysts who work in …
Skills: SQL, Data modeling, Power BI, Snowflake, Data engineering
7653 - Kearny Mesa - 7766 Balboa Ave, San Diego, California, 92111 CarMax, the way your career should be! Position Overview As an Auto Parts Associate at CarMax, you’ll be the backbone of our service department, ensuring…
Skills: Inventory Management, Part Identification, Customer Service, Data Recording, Spreadsheet Proficiency
7154 - Austin - 13300 North I-35 Service Road South, Austin, Texas, 78753 CarMax, the way your career should be! Position Overview As an Automotive Detailer at CarMax, you’ll play a vital role in delivering vehicles that…
6082 - Bristol - 449 Pinnacle Parkway, Bristol, Tennessee, 37620 CarMax, the way your career should be! When our vehicles shine, you will shine CarMax customers expect to choose from a range of vehicles that look good an…
Skills: Inventory Management, Vehicle Detailing, Lot Maintenance, Merchandising, Data Transcription
6173 - Conroe - 2531 I45N, Conroe, Texas, 77304 CarMax, the way your career should be! Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that de…
Skills: Customer Service, Vehicle Appraisal, Sales, Inventory Management, Administrative Support
7258 - Loveland - 3760 Byrd Drive, Loveland, Colorado, 80538 CarMax, the way your career should be! Position Overview As a Reconditioning Associate, you’ll play a vital role in ensuring every vehicle meets CarMax’s quali…
Skills: Vehicle Detailing, Inventory Management, Communication, Teamwork, Automotive Care
7104 - Norcross - 1975 Beaver Ruin Rd, Norcross, Georgia, 30071 CarMax, the way your career should be! Position Overview As an Inventory Associate, you’ll play a vital role in ensuring every customer enjoys a seamless ex…
Asheville, North Carolina, United States · On-site
$22/hr–$43/hr
Mid level$98M raised
7226 - Asheville - 877 Brevard Road, Asheville, North Carolina, 28806-2268 CarMax, the way your career should be! Position Overview As an Auto Repair Specialist II, you will perform essential diagnostic, mechanical, and …
Skills: Vehicle Diagnostics, Mechanical Repair, Cosmetic Repair, State Inspections, Customer Service
6008 - Brooklyn Park - 6900 Lakeland Ave, Brooklyn Park, Minnesota, 55428 CarMax, the way your career should be! Position Overview As a Flow Inventory Associate II, you play a vital role in ensuring every CarMax vehicle …
7286 - Hartford - 89 Weston St, Hartford, Connecticut, 06120 CarMax, the way your career should be! Position Overview As a Cosmetic Reconditioning Associate II at CarMax, you’ll play a vital role in delivering best-in-cl…
Skills: Paint Touch-up, Wet Sanding, Buffing, Cosmetic Inspection, Quality Control
Charlotte, North Carolina, United States · On-site
$15/hr–$21/hr
Entry level$98M raised
4063 - Hickory Auction Center - 1935 15th Avenue Pl SE, Hickory, North Carolina, 28602 CarMax, the way your career should be! Position Overview As a Business Operations Associate, you will be the backbone of our store op…
Skills: Customer Service, Cash Management, Auditing, Data Entry, Microsoft Office
6035 - Ft Myers - 3000 Colonial Blvd, Ft. Myers, Florida, 33966 CarMax, the way your career should be! Position Overview As a Cosmetic Reconditioning Associate II at CarMax, you’ll play a vital role in delivering best-in…
Skills: Paint touch-up, Wet sanding, Buffing, Cosmetic inspection, Quality control
7128 - Schaumburg - 250 E Golf Rd, Schaumburg, Illinois, 60173 CarMax, the way your career should be! Position Overview As a Fleet Driver at CarMax, you’ll do more than transport vehicles—you’ll help move an entire indus…
Skills: Class A CDL, Vehicle Transport, DOT Compliance, Pre-trip and Post-trip Inspections, 10-speed Transmission Operation
6173 - Conroe - 2531 I45N, Conroe, Texas, 77304 CarMax, the way your career should be! Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that de…
Skills: Customer Service, Vehicle Appraisal, Inventory Management, Administrative Support, Communication
6003 - Palmdale - 405 W Technology Drive, Palmdale, California, 93551 CarMax, the way your career should be! Position Overview As a Business Operations Associate, you will be the backbone of our store operations, ensurin…
Skills: Customer Service, Cash Management, Data Entry, Document Auditing, Microsoft Office
7286 - Hartford - 89 Weston St, Hartford, Connecticut, 06120 CarMax, the way your career should be! Position Overview As a Business Operations Associate, you will be the backbone of our store operations, ensuring smooth …
Skills: Customer Service, Cash Management, Auditing, Data Entry, Microsoft Office
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$15/hr–$23/hr
Full-time
high school
Paid sick time, Paid vacation time, Paid holidays, Floating holiday, Holiday premium pay
Posted 15d ago
~40 hrs/week
Responsibilities
The Customer Specialist guides customers through the vehicle buying, selling, and servicing process while managing inventory and administrative tasks. They are responsible for conducting vehicle assessments, processing paperwork, and ensuring a high-quality customer experience.
Requirements
Candidates must have a high school diploma or equivalent and a valid driver's license. Strong communication skills, the ability to lift up to 25 lbs, and proficiency in basic computer tasks are required.
Full job description
6179 - El Paso West - 6101 S. Desert Boulevard, El Paso, Texas, 79932
CarMax, the way your career should be!
Position Overview
As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Required Qualifications
Strong communication skills with confidence in representing CarMax and its products.
Ability to build lasting relationships and create win-win solutions for customers.
Demonstrated integrity, respect, and teamwork in a fast-paced environment.
Skilled in balancing customer needs with business goals and following processes accurately.
Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
High School Diploma or equivalent and a valid driver’s license.
Ability to lift up to 25 lbs and accurately read and transcribe data.
Preferred Qualifications
Sales or customer service experience in retail or similar environments.
Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The hourly rate for this position is:
$15.50 - $23.30
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
We're fueled by a common goal: creating an iconic car-buying experience. We make car-buying fair, accessible, and joyful for all. We are committed to making progress in how we positively impact our society, now and in the future. Above all, we care about people. We are committed to putting people first, including our associates, customers, and communities. Spark positive change alongside us.
Here’s your chance to leave a mark. Find the purpose, tools, and resources to go for greatness with teammates by your side. We offer benefits and resources to help make your best life happen. Professional growth and limitless opportunities await. There's no better place to be.
Offices: 12800 Tuckahoe Creek Parkway, Richmond, Virginia 23238, US
Retail and Used CarsFinanceOnline PortalsMarketplaceRetailAutomotiveFinancial Services
We're fueled by a common goal: creating an iconic car-buying experience. We make car-buying fair, accessible, and joyful for all. We are committed to making progress in how we positively impact our society, now and in the future. Above all, we care about people. We are committed to putting people first, including our associates, customers, and communities. Spark positive change alongside us.
Here’s your chance to leave a mark. Find the purpose, tools, and resources to go for greatness with teammates by your side. We offer benefits and resources to help make your best life happen. Professional growth and limitless opportunities await. There's no better place to be.
Offices: 12800 Tuckahoe Creek Parkway, Richmond, Virginia 23238, US
Retail and Used CarsFinanceOnline PortalsMarketplaceRetailAutomotiveFinancial Services