MCR Safety Group, a Bunzl company, is looking for a Corporate Account Support Rep based at our headquarters in Collierville, TN. The Corporate Account Support Representative is responsible for supporting activities relat…
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Davenport, Iowa, United States · On-site
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Mid level
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Commercial Credit & Collections Specialist | MCR Safety Group
Collierville, Tennessee, United States · On-site
$50k–$55k/yr
Mid level
MCR Safety, a Bunzl company, is seeking an Commercial Credit & Collections Specialist for their headquarters office in Collierville, TN. The Credit & Collections Specialist will perform all phases of collections & accoun…
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Full-time
high school, associate degree
Medical Benefits, Dental Benefits, Vision Benefits, Paid Time Off, Vacation, Sick Leave
Posted 30d ago
~40 hrs/week
Responsibilities
The role serves as a key liaison between corporate accounts and internal departments to drive revenue growth and ensure operational efficiency. Responsibilities include managing customer inquiries, analyzing sales trends, and coordinating RFPs and product proposals.
Requirements
Requires a high school diploma (associate degree preferred) and 3-5 years of sales or customer service experience supporting commercial accounts. Proficiency in Microsoft Office and experience with CRM or SAP software is highly desired.
Full job description
MCR Safety Group, a Bunzl company, is looking for a Corporate Account Support Rep based at our headquarters in Collierville, TN. The Corporate Account Support Representative is responsible for supporting activities related to assigned corporate accounts. This role is primarily an inside sales and account support position with limited travel. The position works closely with customer sales teams, sourcing and procurement teams, purchasing operations, branch networks, customer service teams, and field sales representatives to support account growth, strengthen customer relationships, and drive revenue opportunities. The Corporate Account Support Representative serves as a key liaison between assigned accounts and internal departments to ensure exceptional service, operational efficiency, and overall account success.
Responsibilities:
Assist with account support phone lines, shared mailboxes, and customer inquiries.
Serve as a primary contact for assigned customer sales and support teams.
Participate in customer meetings, sales events, business reviews, and other account-related activities as needed, which may require local and overnight travel of approximately 9 days per year.
Assist with planning and attending customer conferences, meetings, trade shows, and sales meetings as required, which may require overnight travel of approximately 5 days per year.
Add and update opportunities in Dynamics CRM.
Complete documentation for new item proposals, approvals, activations, and customer-specific requirements as needed.
Assist with customer RFPs, bids, and business development opportunities, including coordination with Marketing to complete product crossovers and supporting documentation.
Support initiatives to improve customer scorecards, performance metrics, and overall account satisfaction.
Collaborate with internal departments regarding customer inquiries, requests, and issue resolution.
Assist with customer service activities and account support needs as required.
Resolve supply gaps by coordinating with sales and inventory teams to prevent stockouts of critical SKUs.
Analyze customer sales data, purchasing trends, sales velocity, and point-of-sale information to identify growth opportunities and buying trends.
Follow up on product sample requests and customer-generated leads.
Complete and follow up on sourcing requests, quotations, pricing opportunities, and special projects.
Monitor account activity, sales trends, and performance metrics to identify opportunities for growth.
Provide proactive outreach and support to customers and internal stakeholders.
Key Performance Indicators (KPIs)
Maintain at least three (3) new Dynamics CRM opportunities per week.
Achieve a monthly closed-win ratio of 30%.
Complete a minimum of five (5) proactive calls per day.
Knowledge and Abilities:
Sales processes
Outbound selling techniques
Marketing principles
B2B sales and customer support practices
Customer service and order management procedures
Proper phone and email etiquette
Computer, telephone, and business software operations
Customer relationship management (CRM) systems
Read, write, and communicate effectively both verbally and in writing.
Understand and perform mathematical calculations as needed.
Manage multiple tasks and priorities simultaneously.
Interpret and achieve daily performance metrics.
Build and maintain professional customer relationships.
Follow directions and work effectively in a team environment.
Work safely and productively in an office setting.
Requirements:
High School Diploma or equivalent required.
Associate degree preferred.
Any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.
Minimum of 3–5 years of sales and/or customer service experience supporting commercial business accounts, preferably within the PPE, industrial, manufacturing, distribution, or related industries.
Strong organizational, interpersonal, and communication skills, both verbal and written.
Solid experience in pre-call planning, call control, account development, and time management.
Demonstrated ability to research accounts, identify key decision-makers, and generate customer interest.
Ability to convert opportunities into business results while maintaining established sales metrics.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Office applications, including PowerPoint and advanced Excel skills.
Experience with SAP and CRM software preferred.
Travel up to 10%
The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.
Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
Paid Time Off - Vacation, Sick, Holidays and Personal Time
401K with generous company match
Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non‑Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. At Bunzl, you’ll find Unlimited Potential… your career, our future.
Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.
Related keywords
Dynamics CRMSAPPPEIndustrial DistributionManufacturingB2B SalesRFPCustomer ScorecardsSales VelocityPoint-of-SaleAccount DevelopmentLead GenerationSourcingProcurementCorporate Account Support
Transportation, Logistics, Supply Chain and Storage
Company size
5,001-10,000 employees
Headquarters
St. Louis, MO
LinkedIn followers
25,843
Bunzl Distribution USA, Inc. supplies a range of products including outsourced food packaging, disposable supplies, and cleaning and safety products to food processors, supermarkets, non-food retailers, convenience stores and other users. Based in St. Louis, Missouri, Bunzl Distribution is the largest division of Bunzl plc, an international distribution and outsourcing group headquartered in London.
Bunzl Distribution owns and operates more than 140 warehouses that serve all 50 states and Puerto Rico, as well as Canada, the Caribbean and parts of Mexico. With more than 4,000 employees and 400,000-plus supply items, Bunzl is regarded as a leading supplier in North America. Worldwide sales are in excess of $10 billion.
Throughout its history, the company has maintained a strong commitment to productivity, delivering both quality service and competitive pricing. As it looks to the future, Bunzl Distribution is focused on increasing productivity, enhancing customer service and exploring new business opportunities.
Offices: One CityPlace Drive, Suite 200, St. Louis, MO 63141, US
Transportation, Logistics, Supply Chain and Storage
Company size
5,001-10,000 employees
Headquarters
St. Louis, MO
LinkedIn followers
25,843
Bunzl Distribution USA, Inc. supplies a range of products including outsourced food packaging, disposable supplies, and cleaning and safety products to food processors, supermarkets, non-food retailers, convenience stores and other users. Based in St. Louis, Missouri, Bunzl Distribution is the largest division of Bunzl plc, an international distribution and outsourcing group headquartered in London.
Bunzl Distribution owns and operates more than 140 warehouses that serve all 50 states and Puerto Rico, as well as Canada, the Caribbean and parts of Mexico. With more than 4,000 employees and 400,000-plus supply items, Bunzl is regarded as a leading supplier in North America. Worldwide sales are in excess of $10 billion.
Throughout its history, the company has maintained a strong commitment to productivity, delivering both quality service and competitive pricing. As it looks to the future, Bunzl Distribution is focused on increasing productivity, enhancing customer service and exploring new business opportunities.
Offices: One CityPlace Drive, Suite 200, St. Louis, MO 63141, US