Front Desk Agent/ Guest Service Concierge - (Part-time)
Palo Alto, California, United States · On-site
$21/hr–$22/hr
Entry level
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$21/hr–$22/hr
Part-time
Posted 2d ago
~40 hrs/week
Responsibilities
Manage front desk operations including guest check-ins, check-outs, luggage services, and concierge requests. Ensure accurate billing and payment processing while building authentic bonds with guests to enhance their experience.
Requirements
Previous experience in hospitality, reservations, or front desk operations is preferred. Candidates must have excellent customer service skills and be available to work PM shifts and weekends.
Full job description
Today, Radiate Hospitality is a company of 350 employees, with eleven lifestyle and branded hotels, all unique to the communities they serve. Although we have grown tremendously since the beginning, the same core principles passed down from our founder remain intact. That's why we are committed to finding creative individuals who have what it takes to get the job done.
Help us build something unique.
Managed by Radiate Hospitality, Hotel Keen is a 42-room hotel located in Palo Alto.
What We Look For...
We are looking for a Front Desk Agent/Guest Service Concierge - Part-time to be part of a first-class Front Desk Team that provides extraordinary service to our guests.
The Key Responsibilities:
Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services, restaurant/tour reservations, and hotel/city information.
Build an authentic bond with guests and create a unique experience that they will want to come back for.
Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct.
Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again.
Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations.
Check in guests, ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
Listen to guest concerns, solve problems creatively and answer questions.
Be knowledgeable of daily functions occurring at the hotel as well as other facilities, features and services of the hotel so as to be a source of information to guests.
Be continually alert for the safety and security of all employees and guests, reporting any unsafe conditions to your immediate supervisor.
The Model Qualifications:
Previous front desk, reservations, and/or hospitality experience preferred
Excellent customer service skills.
Must be available to work the PM shift (3pm - 11pm) and weekends
Be Bold. Apply Now.
Like what you see? If interested, please apply now to be considered for this position.
Authentic. Humble. Committed. Passionately Creating a Sense of Belonging
Industry
Hospitality
Company size
501-1,000 employees
Founded
1973
Headquarters
Palo Alto, CA
LinkedIn followers
5,472
What started as a simple family operation with one hotel in 1973 has turned into one of the West Coast’s top hotel management companies. For over four decades, Radiate Hospitality has been a force in the world of hotel and real estate development and management, building its reputation on consistency, dedication, and passion. Our focus is on cultivating close relationships and placing a premium on quality partnerships. From our projects and corporate partners to our associates, we choose to collaborate with those who inspire us, echo our ethos, and share our core beliefs: Be Authentic; Be Humble; Be Committed.
Like a brilliant ray of light, Radiate Hospitality is unrivaled in the industry with a discerning approach and unwavering commitment to success which will continue to serve as our tenet as we evolve for years to come.
OUR CURRENT PORTFOLIO INCLUDES:
- Hi-Lo Hotel, Autograph Collection - Portland, OR
- Crowne Plaza Cabana Palo Alto - Palo Alto, CA
- Hotel Shattuck Plaza - Berkeley, CA
- Hotel Keen - Palo Alto, CA
- Hotel Lucent - Menlo Park, CA
- Hampton Inn Petaluma - Petaluma, CA
- Best Western Plus Riviera - Menlo Park, CA
- Best Western Plus All Suites Inn - Santa Cruz, CA
- Homewood Suites - Belmont, CA
Coming soon to the Radiate Hospitality collection:
- Hampton Inn - Mountain View, CA
- TBD Hotel - Santa Rosa, CA
- TBD Hotel - Sunnyvale, CA
Offices: 953 Industrial Avenue, Suite 100, Palo Alto, CA 94303, US
Hotel ManagementHotel Design & Constructionand Restaurant ManagementHospitalityHotelRestaurantsProperty ManagementReal EstateProperty Development
Authentic. Humble. Committed. Passionately Creating a Sense of Belonging
Industry
Hospitality
Company size
501-1,000 employees
Founded
1973
Headquarters
Palo Alto, CA
LinkedIn followers
5,472
What started as a simple family operation with one hotel in 1973 has turned into one of the West Coast’s top hotel management companies. For over four decades, Radiate Hospitality has been a force in the world of hotel and real estate development and management, building its reputation on consistency, dedication, and passion. Our focus is on cultivating close relationships and placing a premium on quality partnerships. From our projects and corporate partners to our associates, we choose to collaborate with those who inspire us, echo our ethos, and share our core beliefs: Be Authentic; Be Humble; Be Committed.
Like a brilliant ray of light, Radiate Hospitality is unrivaled in the industry with a discerning approach and unwavering commitment to success which will continue to serve as our tenet as we evolve for years to come.
OUR CURRENT PORTFOLIO INCLUDES:
- Hi-Lo Hotel, Autograph Collection - Portland, OR
- Crowne Plaza Cabana Palo Alto - Palo Alto, CA
- Hotel Shattuck Plaza - Berkeley, CA
- Hotel Keen - Palo Alto, CA
- Hotel Lucent - Menlo Park, CA
- Hampton Inn Petaluma - Petaluma, CA
- Best Western Plus Riviera - Menlo Park, CA
- Best Western Plus All Suites Inn - Santa Cruz, CA
- Homewood Suites - Belmont, CA
Coming soon to the Radiate Hospitality collection:
- Hampton Inn - Mountain View, CA
- TBD Hotel - Santa Rosa, CA
- TBD Hotel - Sunnyvale, CA
Offices: 953 Industrial Avenue, Suite 100, Palo Alto, CA 94303, US
Hotel ManagementHotel Design & Constructionand Restaurant ManagementHospitalityHotelRestaurantsProperty ManagementReal EstateProperty Development