ASSISTENTE DE SUPORTE DE OPERAÇÕES DE EMERGÊNCIA (E-CALL) - PROJETO GLOBAL (34244,34729,34923)
Joinville, South, Brazil · On-site
Entry level
Descrição da empresa Na Bosch, moldamos o futuro por meio das inovações tecnológicas de alta qualidade e de serviços que despertam entusiasmo e melhoram a vida das pessoas. Temos uma promessa sólida para nossos colaborad…
Londonderry, New Hampshire, United States · Hybrid
$65k–$80k/yr
Mid level
Company Description We Are Bosch. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our o…
Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineeri…
Skills: Analog Circuit Design, Circuit Simulation, Electronic Circuitry Theory, Power Supply Design, ADC Monitoring
Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineeri…
Company Description We Are Bosch. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our o…
Skills: LMS Implementation, Digital Process Development, Training Administration, Data Reporting, Project Management
Company Description At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people´s lives. Our promise to our associates is rock-solid: we grow together, we enj…
Werkstudent Assistenz der techn. Leitung (w/m/div.)
Dusseldorf, North Rhine-Westphalia, Germany · Hybrid
Entry level
Unternehmensbeschreibung Möchtest Du Deine Ideen in nutzbringende und sinnvolle Technologien verwandeln? Ob im Bereich Mobility Solutions, Consumer Goods, Industrial Technology oder Energy and Building Technology – mit u…
Skills: MS Office, Power BI, Visio, AI Tools, Data Visualization
Company Description Bosch is one of the leading automotive suppliers globally, with an extensive portfolio of hardware, electronics, systems solutions, software, and services for nearly every type of vehicle and powertra…
Skills: MS Office, Excel, English Language, Problem Solving, Independent Working
Dualer Master (M.Eng.) Systems Engineering - Elektrotechnik im Bereich Produktmanagement
Wetzlar, Hesse, Germany · On-site
Entry level
Unternehmensbeschreibung Bei Bosch gestalten wir Zukunft mit hochwertigen Technologien und Dienstleistungen, die Begeisterung wecken und das Leben der Menschen verbessern. Unser Versprechen an unsere Mitarbeiterinnen und…
Skills: Product Management, Product Marketing, Systems Engineering, Electrical Engineering, Sales Support
Dualer Master (M.Eng.) Systems Engineering - Elektrotechnik im Bereich Produktmanagement
Wetzlar, Hesse, Germany · On-site
Entry level
Unternehmensbeschreibung Bei Bosch gestalten wir Zukunft mit hochwertigen Technologien und Dienstleistungen, die Begeisterung wecken und das Leben der Menschen verbessern. Unser Versprechen an unsere Mitarbeiterinnen und…
Dualer Master (M. Eng.) - Technischer Vertrieb im Buderus Vertrieb
Föhren, Rhineland-Palatinate, Germany · On-site
Entry level
Unternehmensbeschreibung Buderus unterhält ein Spezial-Großhandelsnetz für Heizungs- und Installationstechnik mit über 50 Niederlassungen in Deutschland. Als starke und erfolgreiche Marke der Bosch Home Comfort Group, ei…
Cég leírása Szeretnél ötleteiddel hasznos technológiák fejlesztéséhez hozzájárulni? Legyen szó mobilitási megoldásokról, fogyasztói cikkekről, ipari technológiáról, energetikáról vagy építéstechnológiáról: Velünk lehetős…
Skills: 3D Measurement, Technical Drawing, English Language, Data Evaluation, Machine Operation
Dualer Master (M.Eng.) - Technischer Vertrieb im Bereich Produktmanagement
Wetzlar, Hesse, Germany · On-site
Entry level
Unternehmensbeschreibung Bei Bosch gestalten wir Zukunft mit hochwertigen Technologien und Dienstleistungen, die Begeisterung wecken und das Leben der Menschen verbessern. Unser Versprechen an unsere Mitarbeiterinnen und…
Extracurricular Internship: AI & Automation Development (f/m/div.)
Aveiro, Portugal · On-site
Entry level
Company Description The Bosch Group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future. In the city of Aveir…
Skills: Python, Software Development, Artificial Intelligence, Automation Tools, Large Language Models
Global Service Delivery Specialist for Mobility Services (m/w/div.) - Remote Fahrzeugdiagnostik
Leipzig, Saxony, Germany · Remote OK
Mid level
Unternehmensbeschreibung Möchtest du deine Ideen in nutzbringende und sinnvolle Technologien verwandeln? Ob im Bereich Mobility Solutions, Consumer Goods, Industrial Technology oder Energy and Building Technology – mit u…
Skills: Vehicle Diagnostics, Technical Support, Knowledge Management, Training Development, Customer Service
Global Service Delivery Specialist for Mobility Services (m/w/div.) - Remote Fahrzeugdiagnostik
Magdeburg, Saxony-Anhalt, Germany · Remote OK
Mid level
Unternehmensbeschreibung Möchtest du deine Ideen in nutzbringende und sinnvolle Technologien verwandeln? Ob im Bereich Mobility Solutions, Consumer Goods, Industrial Technology oder Energy and Building Technology – mit u…
Skills: Vehicle Diagnostics, Technical Support, Knowledge Management, Training Development, Customer Service
Global Service Delivery Specialist for Mobility Services (m/w/div.) - Remote Fahrzeugdiagnostik
Berlin, Germany · Remote OK
Mid level
Unternehmensbeschreibung Möchtest du deine Ideen in nutzbringende und sinnvolle Technologien verwandeln? Ob im Bereich Mobility Solutions, Consumer Goods, Industrial Technology oder Energy and Building Technology – mit u…
Working Student – Manufacturing Engineering Support
Cluj-Napoca, Romania · On-site
Entry level
Company Description About Bosch Cluj Plant For over a decade, the Bosch Cluj Plant has become a strategic hub for innovation and production, making a significant impact on the technological landscape in Romania. Through …
Skills: Mechanical Systems, Pneumatic Systems, Troubleshooting, Production Optimization, Microsoft Excel
Masterarbeit Beschreibung hydraulischer Systeme für die Nutzung durch KI-Agenten
Elchingen, Bavaria, Germany · On-site
Entry level
Unternehmensbeschreibung Bei Bosch Rexroth dreht sich alles um Bewegung und den Erfolg unserer Kunden. Mit unseren vernetzbaren Antriebs- und Steuerungstechnologien sowie digitalen Lösungen arbeiten Maschinen und Anlagen…
Skills: Hydraulics, System Modeling, Matlab, Artificial Intelligence, Large Language Models
Unternehmensbeschreibung Bei Bosch gestalten wir Zukunft mit hochwertigen Technologien und Dienstleistungen, die Begeisterung wecken und das Leben der Menschen verbessern. Unser Versprechen an unsere Mitarbeiterinnen und…
Skills: MS Office, PowerPoint, Communication, Organization, Talent Development
ASSISTENTE DE SUPORTE DE OPERAÇÕES DE EMERGÊNCIA (E-CALL) - PROJETO GLOBAL (34244,34729,34923)
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Full-time
high school, bachelor degree
Medical and Dental Insurance, Medicine Subsidy, Profit Sharing (PLR), Private Pension Plan, Preferential Loan Rates, Life Insurance
Posted 52d ago
~40 hrs/week
Portuguese
Responsibilities
Provide immediate support for vehicle emergency situations such as accidents, breakdowns, or thefts, acting as the central contact between the customer and support services. Coordinate roadside assistance, track stolen vehicles, and maintain detailed operational records to ensure SLA compliance.
Requirements
Requires a high school diploma and advanced English proficiency, along with experience in customer service and digital tools. A degree or experience in emergency, mobility, or automotive services is desired.
Full job description
Descrição da empresa
Na Bosch, moldamos o futuro por meio das inovações tecnológicas de alta qualidade e de serviços que despertam entusiasmo e melhoram a vida das pessoas. Temos uma promessa sólida para nossos colaboradores: crescemos juntos, gostamos do nosso trabalho e inspiramos uns aos outros. Junte-se a nós e sinta a diferença.
Descrição do emprego
Na posição de Assistente de Suporte de Operações de Emergência, você irá atuar com a missão de ser responsável pelo suporte imediato e eficiente a situações de emergência relacionadas à mobilidade veicular, garantindo auxílio ao cliente em momentos críticos como acidentes, panes ou roubo do veículo. Atua como ponto central de contato entre o cliente e os serviços de suporte da empresa, assegurando que todas as etapas do suporte ao cliente sejam conduzidas com empatia, agilidade e precisão.
O objetivo do agente é Garantir a segurança, tranquilidade e mobilidade contínua do cliente em situações de emergência, atuando como facilitador entre o cliente e os recursos disponíveis da empresa, promovendo uma experiência de suporte rápida, eficiente e humanizada.
Principais responsabilidades:
Suporte de Emergência: Receber e gerenciar demandas de emergência de clientes cujos veículos sofreram acidentes ou apresentaram falhas, garantindo acolhimento e ação imediata.
Contato com Ocupantes do Veículo: Estabelecer contato imediato com os ocupantes dos veículos acidentados por meio dos dados recebidos automaticamente, oferecendo segurança, orientações iniciais e acompanhamento contínuo.
Coordenação de Assistência Rodoviária: Acionar serviços de assistência conforme diagnóstico inicial transmitido pelo veículo, organizando guincho, carro reserva, hospedagem e demais suportes necessários para continuidade da mobilidade do cliente.
Suporte em Situações de Veículo Roubado: Apoiar clientes que reportam roubo de veículo, acionando o sistema de rastreamento, reportando à polícia e fornecendo atualizações em tempo real sobre a localização do automóvel.
Suporte Personalizado e Humanizado: Oferecer um suporte centrado no cliente, transmitindo segurança, clareza e empatia, mesmo em situações de alto estresse.
Registro e monitoramento dos dados: Realizar o registro, acompanhamento e encerramento de atendimentos emergenciais nos sistemas de gestão; Garantir o correto preenchimento dos campos obrigatórios nos sistemas e monitorar os atendimentos em andamento, identificando possíveis desvios e propondo ações corretivas;
Relatórios operacionais: Elaborar relatórios operacionais e indicadores relacionados aos atendimentos de emergência para assegurar o cumprimento de SLA e padrões de qualidade definidos pela empresa.
Seguir processos: garantir que todos os processos e procedimentos pré-estabelecidos sejam cumpridos.
Escala 6x1: Disponibilidade para atuar em escala 6x1, presencialmente em Joinville/SC.
Horário de trabalho: 14:20 - 22:35hrs
Qualificações
Qualificações Obrigatórias:
Ensino médio completo (Obrigatório);
Conhecimento em inglês avançado (Obrigatório);
Experiência em atendimento;
Habilidade para trabalhar com ferramentas digitais.
Qualificações Desejáveis:
Ensino superior cursando ou completo;
Experiência em serviços emergenciais, de mobilidade e/ou serviços automotivos.
Informações Adicionais
Benefícios da Bosch
Assistência médica e odontológica
Subsídio para medicamentos através da Funcional Health
Participação nos lucros e resultados (PLR)
Plano de previdência privada e empréstimos com taxas diferenciadas
Seguro de vida
Licença maternidade e adoção estendida de 180 dias
Licença paternidade e adoção de 20 dias
Vale refeição
Vale Transporte
Benefícios de fim de ano com Cesta de Natal e ave congelada
Brinquedo para filhos menores de 12 anos
Material escolar para colaboradores (até nível universitário) e filhos (até final do ensino médio)
Política de subsídios para cursos técnicos, pós-graduação, MBA, especializações e idiomas
Treinamentos e capacitações através da nossa universidade corporativa
Premiação por tempo de casa (a partir de 10 anos e a cada 5 anos)
Participação opcional em várias ações de voluntariado via Instituto Robert Bosch
Informações adicionais
Vaga elegível para pessoas com deficiência ou reabilitadas
Não contratamos menores de 16 anos e somos contra o trabalho infantil
Modelo de trabalho: PRESENCIAL
Se esta vaga for elegível ao modelo Home Office, a avaliação do posto de trabalho será uma das etapas do processo seletivo
Área contratante: SO
Para colaboradores Bosch
Sua candidatura pode ser feita internamente pelo site SmartHub
Após se candidatar, recomendamos informar a sua liderança
Verifique a elegibilidade desta vaga em nosso Programa de Indicações “Indica Ai” (conforme RCD 12030-000)
Na Bosch, acreditamos que a diversidade é o motor da inovação, por isso, todas as vagas são elegíveis para pessoas com deficiência, em situação vulnerável e grupos minoritários.
Junte-se a nós e sinta a diferença. Work#LikeABosch.
The Bosch Group is a leading global supplier of technology and services. It employs roughly 413,000 associates worldwide (as of December 31, 2025). The company generated sales of 91 billion euros in 2025. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 500 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 82,000 associates in research and development.
Instagram: https://www.instagram.com/boschglobal/
Facebook: https://www.facebook.com/BoschGlobal
Glassdoor: https://bit.ly/3raTZnH
Imprint: www.bosch.com/corporate-information
Privacy statement: https://www.bosch.com/data-protection-notice-bosch-linkedin/
Offices: Robert-Bosch-Platz 1, Gerlingen-Schillerhöhe, Baden-Wuerttemberg 70839, DE
Mobility SolutionsIndustrial TechnologyConsumer GoodsEnergy and Building TechnologyConnected IndustriesInternet of ThingsAutomated DrivingSmart HomeSoftwareArtificial Intelligence
The Bosch Group is a leading global supplier of technology and services. It employs roughly 413,000 associates worldwide (as of December 31, 2025). The company generated sales of 91 billion euros in 2025. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 500 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 82,000 associates in research and development.
Instagram: https://www.instagram.com/boschglobal/
Facebook: https://www.facebook.com/BoschGlobal
Glassdoor: https://bit.ly/3raTZnH
Imprint: www.bosch.com/corporate-information
Privacy statement: https://www.bosch.com/data-protection-notice-bosch-linkedin/
Offices: Robert-Bosch-Platz 1, Gerlingen-Schillerhöhe, Baden-Wuerttemberg 70839, DE
Mobility SolutionsIndustrial TechnologyConsumer GoodsEnergy and Building TechnologyConnected IndustriesInternet of ThingsAutomated DrivingSmart HomeSoftwareArtificial Intelligence