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$65k–$80k/yr
Full-time
high school, professional certificate
Health Insurance, Dental Insurance, Vision Insurance, Health Savings Account (HSA), Flexible Spending Account, 401(K) Retirement Plan
Posted 36d ago
~40 hrs/week
Responsibilities
Provide expert phone and email-based technical troubleshooting and applications support for residential and commercial HVAC systems. Collaborate with internal teams to resolve technical issues and assist with new product introductions and documentation.
Requirements
Requires 3+ years of hands-on HVAC technical support experience and a high school diploma or equivalent. Proficiency in heat pumps, geothermal systems, and computer software is essential, with NATE or EPA certifications preferred.
Full job description
Company Description
We Are Bosch.
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.
Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch
Reinvent yourself: At Bosch, you will evolve.
Discover new directions: At Bosch, you will find your place.
Balance your life: At Bosch, your job matches your lifestyle.
Celebrate success: At Bosch, we celebrate you.
Be yourself: At Bosch, we value values.
Shape tomorrow: At Bosch, you change lives.
Job Description
We are seeking a knowledgeable and customer-focused HVAC Specialist to provide expert phone and email-based troubleshooting and applications assistance for residential and commercial water-source heat pump, geothermal, air-conditioning, and heat pump systems. You will support contractors, dealers, engineers, architects, and homeowners by delivering timely, accurate technical solutions and guidance.
Key Responsibilities:
Provide troubleshooting and applications support via phone and email to external customers and internal teams (Customer Service, Sales) on a variety of HVAC systems and components.
Collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns teams to resolve technical issues and support continuous improvement initiatives.
Assist with new product introductions by reviewing technical materials for accuracy and developing departmental documentation and training resources, including technical videos.
Represent the company in complaint resolution and technical investigations, providing detailed root cause analysis feedback.
Maintain detailed electronic records of customer interactions and manage departmental email communications.
Perform on-site field troubleshooting as needed, including occasional travel domestically and internationally for training or service support.
Support peers by sharing expertise and assisting with their technical development.
Maintain flexibility to provide after-hours support during critical rollouts or escalations as required.
Work from either the office or home using company systems as directed by your supervisor.
Qualifications
3+ years of hands-on experience in HVAC technical support or a related role, with proficiency in multiple technical competencies.
Strong understanding of HVAC systems including Air-to-Air Heat Pumps, Water Source Heat Pumps, and Geothermal, in residential and commercial environments.
High School diploma or equivalent required; relevant certifications such as NATE, EPA certification is a plus.
Technical knowledge of system piping, hydronics, wiring, water source heat pump controls, heat exchange fluid transfer, air conditioning circuits, compressors.
Excellent problem-solving skills, initiative, and a strong customer-oriented approach.
Exceptional communication and phone skills with the ability to work independently and collaboratively.
Strong organizational skills, attention to detail, and a proactive mindset to meet individual and team goals.
Computer proficiency including Microsoft Office Suite (Word, Excel, Access, Outlook); experience with MAS500 or SM+ is a plus. Typing skills are advantageous.
Work Environment:
Primarily office and computer-based work with flexibility to work from home.
Occasional on-site visits and travel inside and outside the USA as required.
Additional Information
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
Additional Information
The U.S. base salary range for this full-time position is between the range of $65,000 - $80,000, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc. This range does not include annual bonus percentage nor any other monetary considerations for the total compensation package. Your Recruiter can share more details about the specific salary range for this position during the interview process.
In addition to your base salary, Bosch offers a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plan with an attractive employer match; wellness programs; life insurance; long term disability insurance; paid time off; parental leave. Pay ranges included in the postings, when included, generally reflect base salary; certain positions may include bonus, or additional benefits.
Equal Opportunity Employer, including disability / veterans
*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
The Bosch Group is a leading global supplier of technology and services. It employs roughly 413,000 associates worldwide (as of December 31, 2025). The company generated sales of 91 billion euros in 2025. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 500 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 82,000 associates in research and development.
Instagram: https://www.instagram.com/boschglobal/
Facebook: https://www.facebook.com/BoschGlobal
Glassdoor: https://bit.ly/3raTZnH
Imprint: www.bosch.com/corporate-information
Privacy statement: https://www.bosch.com/data-protection-notice-bosch-linkedin/
Offices: Robert-Bosch-Platz 1, Gerlingen-Schillerhöhe, Baden-Wuerttemberg 70839, DE
Mobility SolutionsIndustrial TechnologyConsumer GoodsEnergy and Building TechnologyConnected IndustriesInternet of ThingsAutomated DrivingSmart HomeSoftwareArtificial Intelligence
The Bosch Group is a leading global supplier of technology and services. It employs roughly 413,000 associates worldwide (as of December 31, 2025). The company generated sales of 91 billion euros in 2025. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 500 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 82,000 associates in research and development.
Instagram: https://www.instagram.com/boschglobal/
Facebook: https://www.facebook.com/BoschGlobal
Glassdoor: https://bit.ly/3raTZnH
Imprint: www.bosch.com/corporate-information
Privacy statement: https://www.bosch.com/data-protection-notice-bosch-linkedin/
Offices: Robert-Bosch-Platz 1, Gerlingen-Schillerhöhe, Baden-Wuerttemberg 70839, DE
Mobility SolutionsIndustrial TechnologyConsumer GoodsEnergy and Building TechnologyConnected IndustriesInternet of ThingsAutomated DrivingSmart HomeSoftwareArtificial Intelligence