The Fraud Specialist investigates and resolves cases of potential fraud from start to finish. They must have great communication skills, the ability to work well on their own but also with others, possess strong decision…
Skills: Fraud Detection, Fraud Investigation, Analytical Skills, Internet Research, Decision Making
At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new pl…
Skills: SAP S/4HANA Finance, Record-to-Report, General Ledger, Accounts Payable, Accounts Receivable
About Us : Booking Holdings India is a Center of Excellence based in Bangalore, India and was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to…
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Job Description: Our mission at Booking.com is to create transformative, innovative, and personalized travel experiences for millions of customers all across the world. We want customers to have an amazing experience whe…
Our mission at Booking.com is to create transformative, innovative, and personalized travel experiences for millions of customers all across the world. We want customers to have an amazing experience wherever and wheneve…
About us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night i…
Skills: Data Governance, AI Governance, Data Architecture, Cloud Technology, AWS
Key Responsibilities Building software applicationsIs responsible to build software applications by using relevant development languages and applying knowledge of systems, services and tools appropriate for the business …
Skills: Software Development, Systems Design, End To End System Ownership, Technical Incident Management, Automation
Company Intro Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands…
Skills: Software Engineering, Site Reliability Engineering, System Architecture, Observability, Automation
Company Intro Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands…
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Full-time
bachelor degree
Posted 51d ago
Apply by Jun 22
~40 hrs/week
Responsibilities
The Fraud Specialist is responsible for investigating and resolving potential fraud cases from start to finish within specified SLAs. They are also expected to identify fraud trends, suggest process improvements, and collaborate with internal stakeholders to increase operational efficiency.
Requirements
Candidates must hold a bachelor's degree and possess 1-3 years of experience in fraud detection and investigation. Proficiency in Excel is required, while programming skills in SQL, Python, or R are considered a plus.
Full job description
The Fraud Specialist investigates and resolves cases of potential fraud from start to finish. They must have great communication skills, the ability to work well on their own but also with others, possess strong decision making ability, and be able to meet or exceed KPI targets. They suggest process improvements to increase efficiency of processes and involve relevant internal stakeholders (e.g.Fraud analysts, Customer Service etc) when required.
Responsibility
Investigate and resolve cases of potential fraud from start to finish within the specified SLA
Perform assigned detection/monitoring/project tasks with meaningful and actionable observations documented
Escalation of rule and/or process improvement opportunities to the Operational excellence,analysts and team management
Meets KPI/Objective requirements for operational work conducted
Provides regular feedback on tooling and processes towards achievability of KPI/Objective.
Able to identify and flag incidents based on set thresholds
Ability to analyse patterns or available data and provide relevant information to the incident lead and incident manager to proceed further.
Work effectively with team members and leadership by communicating fraud trends and sharing ideas and knowledge in a constructive and positive manner
Ability to perform well in a fast paced environment and positively adapt to change
Skillset
Graduate in any discipline
1-2 years years experience in fraud detection and investigation.
Experience of working towards targets and hitting KPI’s
Good analytical skills and keen eye to detail
Possesses strong internet research skills with the ability to navigate multiple systems simultaneously
Team player - worked as part of a team before and work well with others
Must have strong decision making ability and be self-disciplined
Trustworthy character
Flexible & Ability to quickly adapt to change
Good and effective communication skills
Ability to prioritise tasks
Comfortable working fluently in English, both written and spoken
Experience in the following domains is an added advantage:
Travel industry
Online Payments
E-commerce/Retail fraud
Level of Education
Bachelor Degree
Years of relevant Job Knowledge
(1-3 years)
Requirements of special knowledge/skills
Excel: Able to use pivot, sort, arithmetic, graphs to interpret data and derive insights
Any programming skills (SQL,Python,R,) a plus
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and services that support the entire travel journey. Our platforms - including Booking.com, Priceline, Agoda, KAYAK and OpenTable - utilize advanced AI, machine learning and other innovative technologies to simplify and personalize the travel experience.
Booking Holdings’ portfolio of brands serves a broad range of customers, including leisure and business travelers, as well as travel and hospitality partners such as hotels, airlines, car rental providers, activities, and restaurants. Our platforms connect global travel demand with local supply, supporting millions of bookings every week in over 220 countries and territories.
Each brand within the Booking Holdings portfolio serves a distinct role in the travel ecosystem:
• 𝐁𝐨𝐨𝐤𝐢𝐧𝐠.𝐜𝐨𝐦 – a global leader in online travel, continuously investing in the technology that helps take the friction out of travel to connect millions of travelers with memorable experiences every day
• 𝐏𝐫𝐢𝐜𝐞𝐥𝐢𝐧𝐞 – leading online travel platform delivering savings on millions of hotels, flights, alternative accommodations, rental cars, vacation packages, activities, and cruises for over 25 years
• 𝐀𝐠𝐨𝐝𝐚 – global digital travel provider of accommodations, flights, ground transportation, and activities based in the heart of Asia
• 𝐊𝐀𝐘𝐀𝐊 – travel search engine processing billions of searches, partnering with hundreds of global travel brands, and earning the trust of millions of leisure and business travelers worldwide
• 𝐎𝐩𝐞𝐧𝐓𝐚𝐛𝐥𝐞 – leader in restaurant technology, connecting restaurants and diners, and helping diners discover and book the perfect table
Our advanced technology platforms integrate search, pricing, availability, payments, and customer support to simplify travel planning and booking. Our mission is to make it easier for everyone to experience the world.
Offices: 800 Connecticut Avenue, Norwalk, CT 06854, US · 70 Sir John Rogerson's Quay, Dublin, County Dublin, IE · Calea Șerban Voda 206-218, Sectorul 4, Bucharest, 040215, RO · 31 RMZ Ecoworld Road, Adarsh Palm Retreat, Bengaluru, 560013, IN
TravelEcommerceInternet Financial ServicesPaymentsTechnologyArtificial IntelligenceOnline Travel AgenciesTravel and hospitality technologyTravel payments and fintech
Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and services that support the entire travel journey. Our platforms - including Booking.com, Priceline, Agoda, KAYAK and OpenTable - utilize advanced AI, machine learning and other innovative technologies to simplify and personalize the travel experience.
Booking Holdings’ portfolio of brands serves a broad range of customers, including leisure and business travelers, as well as travel and hospitality partners such as hotels, airlines, car rental providers, activities, and restaurants. Our platforms connect global travel demand with local supply, supporting millions of bookings every week in over 220 countries and territories.
Each brand within the Booking Holdings portfolio serves a distinct role in the travel ecosystem:
• 𝐁𝐨𝐨𝐤𝐢𝐧𝐠.𝐜𝐨𝐦 – a global leader in online travel, continuously investing in the technology that helps take the friction out of travel to connect millions of travelers with memorable experiences every day
• 𝐏𝐫𝐢𝐜𝐞𝐥𝐢𝐧𝐞 – leading online travel platform delivering savings on millions of hotels, flights, alternative accommodations, rental cars, vacation packages, activities, and cruises for over 25 years
• 𝐀𝐠𝐨𝐝𝐚 – global digital travel provider of accommodations, flights, ground transportation, and activities based in the heart of Asia
• 𝐊𝐀𝐘𝐀𝐊 – travel search engine processing billions of searches, partnering with hundreds of global travel brands, and earning the trust of millions of leisure and business travelers worldwide
• 𝐎𝐩𝐞𝐧𝐓𝐚𝐛𝐥𝐞 – leader in restaurant technology, connecting restaurants and diners, and helping diners discover and book the perfect table
Our advanced technology platforms integrate search, pricing, availability, payments, and customer support to simplify travel planning and booking. Our mission is to make it easier for everyone to experience the world.
Offices: 800 Connecticut Avenue, Norwalk, CT 06854, US · 70 Sir John Rogerson's Quay, Dublin, County Dublin, IE · Calea Șerban Voda 206-218, Sectorul 4, Bucharest, 040215, RO · 31 RMZ Ecoworld Road, Adarsh Palm Retreat, Bengaluru, 560013, IN
TravelEcommerceInternet Financial ServicesPaymentsTechnologyArtificial IntelligenceOnline Travel AgenciesTravel and hospitality technologyTravel payments and fintech