Wilmington, Delaware, United States · Hybrid
$21/hr–$23/hr
Bollé Group is where vision meets performance. We design and engineer eyewear for athletes, adventurers, and professionals who demand more from their gear. From competitive skiing and water sports to industrial en…
Skills: Customer Support, B2B, Order Management, Bilingual, Spanish
Wilmington, Delaware, United States • Hybrid
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Customer Support Ambassador serves as the primary point of contact for Sport & Safety divisions, managing customer accounts throughout the full order lifecycle. They partner with internal teams including Sales, Logistics, and Finance to ensure accurate order fulfillment, resolve inquiries, and maintain strong customer relationships.
Candidates must be fluent in English and Spanish and possess experience in customer service, order management, and data entry. Proficiency in Microsoft Office, particularly Excel, and experience with ERP systems like NetSuite are required, along with the ability to work onsite in Carlsbad three days per week.
Bollé Group is where vision meets performance. We design and engineer eyewear for athletes, adventurers, and professionals who demand more from their gear. From competitive skiing and water sports to industrial environments and prescription safety eyewear, our products sit at the intersection of advanced lens technology, meticulous engineering, and authentic design. Our global portfolio of premium brands is recognized for uncompromising optical quality, durability, and the kind of fit that just works. We're not just making eyewear; we're enabling performance and protecting what matters.
Role Description:
The Bilingual Customer Support Ambassador B2B is a full-time, temporary, hybrid position based in Carlsbad, CA, reporting to the Customer Service Manager. This role serves as the primary point of contact for the Sport & Safety divisions across Latin America and the Safety division in Canada, providing exceptional bilingual (English/Spanish) customer support while managing customer accounts throughout the order lifecycle. The Customer Support Ambassador ensures orders, returns, and customer requests are processed accurately, efficiently, and in accordance with company policies. This role partners closely with Sales, Logistics, Finance, and Operations teams to coordinate order fulfillment, resolve customer inquiries, support regional sales activities, and maintain strong customer relationships while delivering a high standard of customer service and operational excellence.
Qualifications:
The anticipated pay range for this position is $21.00/hr - $23.00/hr. This range represents the good-faith estimate of the compensation the Company reasonably expects to pay for this position upon hire. Actual compensation offered may vary based on factors such as the candidate’s experience, qualifications, skills, and other job-related considerations.
Additional compensation and benefits may be available in accordance with Company plans and policies.
Bollé Group™ encompasses the brands Bollé and Bollé Safety. Thanks to the complementary know-hows and innovative technologies developed by the 2 brands in their respective fields of activities, Bollé Group’ expertise covers a large spectrum of products that meet the highest requirements in terms of protection, performance, innovation and style. - Bollé is a leader in sport and lifestyle sunglasses, cycling helmets, ski goggles, and ski helmets. For more information, visit www.bolle.com. - Bollé Safety has concentrated its expertise on protecting people's eyes at work and nothing else. For more information, visit our website www.bolle-safety.fr.
Offices: 34, Rue de la Soie, Villeurbanne, Auvergne-Rhône-Alpes 69100, FR
View all jobs at Bollé GroupBollé Group™ encompasses the brands Bollé and Bollé Safety. Thanks to the complementary know-hows and innovative technologies developed by the 2 brands in their respective fields of activities, Bollé Group’ expertise covers a large spectrum of products that meet the highest requirements in terms of protection, performance, innovation and style. - Bollé is a leader in sport and lifestyle sunglasses, cycling helmets, ski goggles, and ski helmets. For more information, visit www.bolle.com. - Bollé Safety has concentrated its expertise on protecting people's eyes at work and nothing else. For more information, visit our website www.bolle-safety.fr.
Offices: 34, Rue de la Soie, Villeurbanne, Auvergne-Rhône-Alpes 69100, FR
View all jobs at Bollé Group