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Jobs at Boats Group (Now Hiring) — 6 open

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Director of Marketplace Trust

Miami, Florida, United States · Hybrid

Senior+

Director, Marketplace Trust Miami, FL (Hybrid) Boats Group is committed to being the world's most trusted boating marketplaces. At Boats Group, we're building the world's most trusted boating marketplaces. Trust is built…

Skills: Marketplace Operations, Trust & Safety, Community Management, Customer Experience, Strategic Planning

Boats Group logoBoats Group

Senior Software Developer - Mobile Technologies

Miami, Florida, United States · Hybrid

Senior

Senior Software Developer - Mobile Technologies (Miami/Hybrid) About The Role Boats Group runs some of the most heavily trafficked marketplaces in the boating world, and React Native is a first-class platform here—not an…

Skills: React Native, TypeScript, Redux, TanStack Query, GitHub Actions

Boats Group logoBoats Group

Front End Senior Software Engineer

Miami, Florida, United States · Hybrid

Senior

Front End Senior Software Engineer - Miami/Hybrid This position is a Full-Time role with Boats Group. About The Role As a Senior Software Engineer, you'll use your expertise in Next.js, React, and TypeScript to build and…

Skills: Next.js, React, TypeScript, Redux, TanStack Query

Boats Group logoBoats Group

Customer Experience Representative

Miami, Florida, United States · Hybrid

Mid level

Customer Experience Representative (Miami, FL - Hybrid) About the role We are seeking a Customer Experience Representative to join our For Sale by Owner (FSBO) team — a results-oriented professional who brings strategic …

Skills: Customer Success, Inside Sales Support, Consultative Communication, Relationship Building, Salesforce

Boats Group logoBoats Group

Dealer Partnerships Sales Executive

Miami, Florida, United States · Hybrid

Mid level

Dealer Partnerships Sales Executive Miami, FL (Hybrid) The Dealer Partnerships Sales Executive will be responsible for aggressively expanding our network of marine dealers and brokers by positioning our lending solutions…

Skills: Strategic Prospecting, Consultative Selling, Pipeline Management, Lead Optimization, Account Expansion

Boats Group logoBoats Group

Enterprise Account Director

Miami, Florida, United States · Hybrid

Senior

Enterprise Account Director Miami, FL (Hybrid) As the Enterprise Account Director, you are the strategic steward of customer relationships at Boats Group. You own a portfolio of accounts spanning both newly closed custom…

Skills: SaaS Sales, Customer Success, Enterprise Relationship Management, Net Revenue Retention, Contract Negotiation

Boats Group logo

Director of Marketplace Trust

Boats Group

Miami, Florida, United States • Hybrid

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Senior+Hybrid · 3 days in office

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  • Full-time
  • Hybrid Work Flexibility, Paid Time Off, Paid Holidays, Birthday Off, Winter Break, Volunteer Program
  • Posted 7d ago
  • ~40 hrs/week

Responsibilities

Establish and lead the Marketplace Trust function by defining strategy and building an operating model to improve marketplace quality and customer confidence. Lead teams focused on marketplace policy, compliance, and consumer engagement to ensure the voice of the customer influences business decisions.

Requirements

Requires 8-12+ years of experience in marketplace operations, Trust & Safety, or community management with a proven track record of leading high-performing teams. Candidates must possess a builder's mindset and strong analytical skills to drive strategic decisions across complex organizations.

Full job description

Director, Marketplace Trust

Miami, FL (Hybrid)

Boats Group is committed to being the world's most trusted boating marketplaces.

At Boats Group, we're building the world's most trusted boating marketplaces. Trust is built through high-quality listings, transparent marketplace standards, authentic customer engagement, and a strong connection with the boating community.

We're looking for a Director of Marketplace Trust to establish and lead this function. This role will define the strategy, build the operating model, and partner across the organization to improve marketplace quality, strengthen customer confidence, and ensure the voice of the customer influences business decisions.

Reporting into the Chief Brand & Communications Officer, the Director will lead a growing Marketplace Trust organization responsible for two critical areas:
  • Marketplace Quality & Policy – ensuring marketplace integrity through listing quality, policy governance, seller standards, and marketplace compliance.
  • Community & Consumer Engagement – building relationships with consumers and private sellers, managing online communities, and bringing customer insights into the business.

This is a highly cross-functional leadership role that works closely with Product, Marketing, Customer Success, Sales, Industry Relations, Data, Legal, and Operations to make trust a competitive advantage for Boats Group.

What You'll Do

Define the Marketplace Trust Strategy
  • Develop and execute Boats Group's Marketplace Trust strategy, aligning initiatives across product, operations, marketing, and customer experience.
  • Establish the roadmap, priorities, and success metrics for the Marketplace Trust function.
  • Create frameworks that improve marketplace quality, customer confidence, and long-term marketplace health.

Lead the Marketplace Trust Team
  • Build, coach, and develop a high-performing team responsible for Marketplace Quality & Policy and Community & Consumer Engagement.
  • Establish clear goals, KPIs, and operating rhythms across both functions.
  • Foster a culture of accountability, collaboration, and continuous improvement.

Improve Marketplace Quality & Integrity
  • Oversee programs that improve listing quality, marketplace standards, seller accountability, and policy compliance.
  • Partner with Product and Data teams to develop scalable tools, reporting, and automation that improve marketplace health.
  • Use marketplace insights to identify opportunities for operational, product, and policy improvements.

Champion the Voice of the Customer
  • Ensure customer feedback and community insights are systematically captured and shared across the business.
  • Oversee engagement with consumers, private sellers, and online boating communities to better understand customer needs, sentiment, and emerging trends.
  • Partner with Marketing and Product teams to translate customer insights into better products, content, and customer experiences.

Build Cross-Functional Alignment
  • Partner closely with Product, Marketing, Sales, Customer Success, Industry Relations, Legal, and Data teams to embed trust into the customer experience.
  • Serve as the executive champion for Marketplace Trust, ensuring initiatives are coordinated across the organization.
  • Develop executive reporting that measures marketplace health, customer sentiment, policy effectiveness, and overall trust.

What Success Looks Like
  • Marketplace quality improves through measurable reductions in duplicate, stale, inaccurate, and non-compliant listings.
  • Customer confidence increases through improved marketplace standards and transparency.
  • Community insights consistently inform product development, marketing, and operational decisions.
  • Marketplace Trust becomes a measurable business function with clear KPIs and executive visibility.
  • Boats Group strengthens its position as the industry's most trusted marketplace.

What We're Looking For
  • 8–12+ years of experience in marketplace operations, Trust & Safety, marketplace integrity, community management, customer experience, or a related field.
  • Experience building and leading cross-functional programs and building new functions or teams.
  • Demonstrated success managing and developing high-performing teams.
  • Strong analytical mindset with experience using data to drive operational and strategic decisions.
  • Excellent communication, stakeholder management, and executive presentation skills.
  • Experience influencing senior leaders and driving change across complex organizations.
  • A builder's mindset—you enjoy creating strategy, developing scalable processes, and leading transformational initiatives.
  • Experience with online marketplaces, digital platforms, ecommerce, Trust & Safety, community management, or the marine industry is a plus.
     
What You'll Receive:
  • Hybrid Work Flexibility: Embrace a balanced work model with remote work on Mondays and Fridays and in-office collaboration from Tuesday to Thursday.
  • Generous Time Off: With a strong focus on work/life balance, we offer all employees paid time off starting on day one, multiple paid holidays throughout the year, your birthday off, and a winter break at the end of the year
  • Volunteering Time: Participate in our volunteer program with 4 paid days annually to contribute to your community.
  • Modern Office Perks: Our vibrant Miami office features cutting-edge amenities, such as an electric sit/stand desk, dual monitors, a gym, and a variety of snacks and beverages.
  • Comprehensive Benefits Package: Enjoy top-tier Medical, Dental, Vision, and Life insurance, along with a 401(k) plan featuring a 4% match.
  • Commuter Benefits: Park conveniently in our building’s garage at no charge to you. For train commuters, we subsidize most, if not all, of your monthly pass expenses.
  • Professional Development: Take advantage of online training, live courses, and additional funds for courses, seminars, and certifications to enhance your skills.
  • Team-Centric Atmosphere: Be part of a close-knit team that prioritizes relationship-building and personal connections.
 
About Our Crew 
Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. We spend each day surrounded by 500,000 boats from across the globe.
Our passion and unyielding dedication to getting people on the water influence our culture in ways you won’t find at other companies. We’re the best at what we do because we’re working in an industry we love. When you walk through our doors, you’ll find smart, dedicated people who consider one another family.
If you want to work in an inclusive, innovative environment where we encourage employees to collaborate, leverage their talents and actively shape the future of the company, then you will enjoy working here!

#LI-Hybrid
 

Related keywords

Marketplace TrustTrust & SafetyMarketplace IntegrityCommunity ManagementCustomer InsightsPolicy GovernanceSeller StandardsMarketplace ComplianceKPIsEcommerceDigital PlatformsMarine IndustryCross-functional AlignmentCustomer SentimentOperational Excellence

About Boats Group

LinkedInVisit site

Getting the world on the water.

Industry
Advertising Services
Company size
201-500 employees
Headquarters
Miami , FL
LinkedIn followers
7,473

Boats Group operates the world’s most trusted and widely used online marketplaces for buying and selling boats, including Boat Trader, YachtWorld, and boats.com. For over 30 years, Boats Group has led the marine industry’s transformation, consistently setting the standard for how boats are discovered, marketed, and sold online. Today, the company reaches more than 200 million boat shoppers annually and is powering the next generation of recreational boating commerce with AI-enabled tools, data-driven marketing solutions, financing services, and actionable insights. Backed by the largest inventory and audience in the industry, Boats Group helps OEMs, dealers, and brokers grow their business and connect with buyers more efficiently than any other source.

Offices: 1221 Brickell Avenue, Suite 2300, Miami , FL 33131, US

Marine TransportationBoatingMarketingInternet
View all jobs at Boats Group

About Boats Group

LinkedInVisit site

Getting the world on the water.

Industry
Advertising Services
Company size
201-500 employees
Headquarters
Miami , FL
LinkedIn followers
7,473

Boats Group operates the world’s most trusted and widely used online marketplaces for buying and selling boats, including Boat Trader, YachtWorld, and boats.com. For over 30 years, Boats Group has led the marine industry’s transformation, consistently setting the standard for how boats are discovered, marketed, and sold online. Today, the company reaches more than 200 million boat shoppers annually and is powering the next generation of recreational boating commerce with AI-enabled tools, data-driven marketing solutions, financing services, and actionable insights. Backed by the largest inventory and audience in the industry, Boats Group helps OEMs, dealers, and brokers grow their business and connect with buyers more efficiently than any other source.

Offices: 1221 Brickell Avenue, Suite 2300, Miami , FL 33131, US

Marine TransportationBoatingMarketingInternet
View all jobs at Boats Group

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