Bengaluru, Karnataka, India · On-site
About Bluevine Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond,…
Skills: Team Management, Coaching, Performance Management, Customer Experience, Operational Excellence
Bengaluru, Karnataka, India · On-site
About Bluevine Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond,…
Skills: Performance Management, Employee Relations, Organizational Development, Management Coaching, Workforce Planning
Bengaluru, Karnataka, India · Hybrid
About Bluevine Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond,…
Skills: SQL, Python, Excel, Business Intelligence, Credit Strategy
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Lead and coach a multi-channel customer support team in a night shift environment to ensure high-quality service delivery. Manage operational efficiency by monitoring KPIs, handling escalations, and collaborating cross-functionally to improve customer journeys.
Requires 5+ years of experience managing customer support teams in SLA-driven environments, specifically within fintech, banking, or BPO. A bachelor's degree is required, along with proven leadership skills and a data-driven approach to decision-making.
Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.
Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed.
We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next?
ABOUT THE ROLE:
We are seeking a highly driven Frontline Manager, Customer Success to lead a multi-channel customer support team operating in a night shift environment. This role is responsible for managing day-to-day operations across channels (chat, email, phone), ensuring team productivity, adherence to performance metrics, and delivery of a high-quality customer experience.
You will play a critical role in coaching frontline agents, driving operational efficiency, and maintaining service excellence in a fast-paced, metrics-driven environment.
Bluevine is the largest small business banking platform in the U.S. 💼💰
We empower small businesses with innovative banking products designed for them. Through a single account, companies can earn more, save more, borrow, and manage their money whenever and wherever they do business - without ever stepping into a branch. Accessible through one dashboard, its product suite integrates high-yield business checking, accounts payable, debit and credit cards, loans, and lines of credit. Since 2013, Bluevine has served over 500,000 customers, delivered over $14 billion in loans, and is currently trusted with over $1 billion in managed customer deposits. Bluevine is backed by leading private and institutional investors, including Lightspeed Venture Partners, Menlo Ventures, 83North, Citi Ventures, ION Crossover Partners, SVB Capital, Nationwide Insurance, and M12 (Microsoft’s Venture Arm). With a global presence of more than 500 employees, we're hiring problem solvers, innovators and collaborators to help build a better financial future for small business owners. http://blvn.com/bluevinecareers Bluevine is a financial technology company, not a bank. Banking Services provided by Coastal Community Bank, Member FDIC. Lines of credit are issued by Celtic Bank.
Offices: 30 Montgomery, St #1400, Jersey City, New Jersey 07302, US · 500 Arguello St, Redwood City, California 94063, US · 830 3rd St, Gretna, Louisiana 70053, US · Allon Tower 1 (North) Yigal Allon 94, 24th Floor, Tel Aviv, IL · 3165 Millrock Drive, Floor 4, Holladay, Utah 84121, US
Bluevine is the largest small business banking platform in the U.S. 💼💰
We empower small businesses with innovative banking products designed for them. Through a single account, companies can earn more, save more, borrow, and manage their money whenever and wherever they do business - without ever stepping into a branch. Accessible through one dashboard, its product suite integrates high-yield business checking, accounts payable, debit and credit cards, loans, and lines of credit. Since 2013, Bluevine has served over 500,000 customers, delivered over $14 billion in loans, and is currently trusted with over $1 billion in managed customer deposits. Bluevine is backed by leading private and institutional investors, including Lightspeed Venture Partners, Menlo Ventures, 83North, Citi Ventures, ION Crossover Partners, SVB Capital, Nationwide Insurance, and M12 (Microsoft’s Venture Arm). With a global presence of more than 500 employees, we're hiring problem solvers, innovators and collaborators to help build a better financial future for small business owners. http://blvn.com/bluevinecareers Bluevine is a financial technology company, not a bank. Banking Services provided by Coastal Community Bank, Member FDIC. Lines of credit are issued by Celtic Bank.
Offices: 30 Montgomery, St #1400, Jersey City, New Jersey 07302, US · 500 Arguello St, Redwood City, California 94063, US · 830 3rd St, Gretna, Louisiana 70053, US · Allon Tower 1 (North) Yigal Allon 94, 24th Floor, Tel Aviv, IL · 3165 Millrock Drive, Floor 4, Holladay, Utah 84121, US
