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Entry level
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Full-time
high school
Medical Insurance, FSA, HSA, Dental Insurance, Vision Insurance, Short-Term Disability
Posted 30d ago
~40 hrs/week
Responsibilities
Provide front-line supervision to Airport Customer Experience Specialists and shuttle drivers to ensure compliance with PANYNJ and Block by Block standards. Manage daily shift briefings, assign duties, and provide written reports on shift accomplishments and hand-offs.
Requirements
Candidates must have at least one year of experience in hospitality or customer service and a high school diploma or GED. A valid driver's license and the physical ability to stand for long shifts and lift 50 lbs are required.
Full job description
Job Summary:
Hourly Supervisors provide front line shift supervision to the hourly Airport Customer Experience Specialists (ACES) and shuttle drivers. Responsible for ensuring compliance with all Block by Block and PANYNJ standards, best practices, procedures, and policies and for holding the ACES responsible for completing daily customer service responsibilities.
Essential Functions:
Front Line Leadership: Responsible for managing shift duties of the ACES program while ensuring compliance with all Block by Block and PANYNJ standards, best practices, procedures, and policies. Responsible for being fair and holding the ACES responsible for completing daily customer service responsibilities. Responsible for communicating and leading daily shift briefings to the ACES while assigning duties, assignments, training, reviewing events, weather, and safety updates to ACES. Providing excellent customer service in the airport and towards the team of Ambassadors. Provide guidance and direction for airport customer service operations.
Reporting: Must be able to provide written reports of end of shift and next shift hand-off and provide a basic daily report of accomplishments and customer tasks completed. Must be able to provide direction and counsel to team members and report concerns to the Airport Assistant Manager.
Professionalism: Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block and PANYNJ standards of expected professionalism.
Must be able to drive shuttles if drivers are unavailable.
Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
We are proud to offer the following benefits:
Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (onlywhere required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
Other: 401K Retirement Savings Plan
Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Qualifications
Requirements:
Must have at least one year experience in hospitality or customer service.
Must be at least 18 years old.
Must have High School Diploma or GED.
Must have a valid Driver's License and pass a motor vehicle record check.
Physical Requirements:
Must have the physical capacity to traverse continuously during an eight-hour shift or ten-hour shift with normal breaks and meal break.
Must be able to work outdoors in all conditions with provided inclement weather gear.
Must be able to lift 50 lbs. or more when needed.
Must be able to speak, read, and write the English language in order to create basic reports and communicate with travelers and staff.
Must have basic knowledge of smartphone technology.
The employee is frequently required to reach with hands and arms, and to use hands and fingers to handle, finger, and steer. Specific vision abilities required by this job include ability to adjust focus.
Must have the physical capacity to sit and drive vehicle continuously during an eight-hour shift, with normal breaks.
Related keywords
JFK AirportACES ProgramPANYNJHospitalityCustomer ExperienceShift ManagementAirport OperationsShuttle DrivingFront Line LeadershipCompliance
Providing services to exceedingly enhance the quality of life, work and play for the communities that we serve.
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
1995
Headquarters
Louisville, KY
LinkedIn followers
11,392
As a leading service provider for public spaces, Block by Block aims to create a team of friendly people who take ownership of their community and its perception. Our teams are made up of Safety Ambassadors and Cleaning Ambassadors who are cross-trained in all the skills necessary to provide both cleaning and safety services and community service in an urban environment.
Offices: 640 South Fourth Street, Suite 110, Louisville, KY 40202, US · Raleigh, North Carolina 27607, US · 3rd Street Promenade, Santa Monica, California 90401, US
HospitalityJanitorialSafetyOutreachDowntown ServicesTransit Servicesand Park ServicesClean EnergyHospitalityCommunities
Providing services to exceedingly enhance the quality of life, work and play for the communities that we serve.
Industry
Hospitality
Company size
1,001-5,000 employees
Founded
1995
Headquarters
Louisville, KY
LinkedIn followers
11,392
As a leading service provider for public spaces, Block by Block aims to create a team of friendly people who take ownership of their community and its perception. Our teams are made up of Safety Ambassadors and Cleaning Ambassadors who are cross-trained in all the skills necessary to provide both cleaning and safety services and community service in an urban environment.
Offices: 640 South Fourth Street, Suite 110, Louisville, KY 40202, US · Raleigh, North Carolina 27607, US · 3rd Street Promenade, Santa Monica, California 90401, US
HospitalityJanitorialSafetyOutreachDowntown ServicesTransit Servicesand Park ServicesClean EnergyHospitalityCommunities