Jobs at BILL (Now Hiring) — 48 open — Page 3

Make your impact within a rapidly growing Fintech Company

• Lead and manage a team of approximately 15 agents 
• Drive team performance and results through 1:1’s, team meetings, QA coaching, goal-setting, skill development, and agent accountability.
• Build a positive leadership brand that inspires trust, fosters collaboration, and drives success for your team and organization.
• Proficiency in de-escalating conflicts and engaging in customer contacts as needed
• Maintain a proactive approach to change management and effectively navigate adversity within the team.
• Capacity to work effectively with others towards a common goal, leveraging interpersonal skills to build consensus and drive collective action. 
• Ability to effectively analyze situations, weigh options, and come to a decision promptly. 
• Communicate clearly to varying levels of audience in clear and confident fashion. 
• Seeks input from all team members, valuing diverse opinions and backgrounds.
• Contributes to an open, inclusive and psychologically safe environment where team members feel comfortable sharing their ideas and perspectives.
• An understanding of contact center metrics of success and track record in improving performance in those respective areas, including adherence, customer satisfaction, QA, etc.

We’d love to chat if you have:

• A minimum of 3-5 years of experience in a customer service leadership role, with a proven track record of improving customer satisfaction metrics and processes.
• 1 year experience working with strategic accounts
• Robust knowledge of MS Excel or Google Sheets required
• Proficient in Workforce Management (WFM) applications (Calabrio) and Customer Relationship Management (CRM) systems (Salesforce)
• Ability to think and act strategically within a dynamic, fast-paced organization.
• A positive, people-oriented demeanor with an enthusiastic attitude and growth mindset
• Effective leadership in discussions, presentations, and influencing others.
• Flexes style and approach as the situation requires: can direct, collaborate, or empower.
• Adept at articulating the “why” and draws a line-of-sight to the customer, focusing on outcomes. 

Visa Sponsorship:  Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.