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Jobs at Best Western Carpinteria Inn (Now Hiring) — 1 open

Best Western Carpinteria Inn logoBest Western Carpinteria Inn

Front Desk Agent

Carpinteria, California, United States · On-site

$19/hr–$19/hr

Entry level

Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hote…

Skills: Customer service, Property management system, Cash handling, Credit card processing, Up-selling

Best Western Carpinteria Inn logo

Front Desk Agent

Best Western Carpinteria Inn

Carpinteria, California, United States • On-site

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Entry level

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  • $19/hr–$19/hr
  • Full-time
  • Medical, Dental, Life insurance, Paid time off, 401k, Travel discount program
  • Posted 6d ago
  • ~40 hrs/week

Responsibilities

The Front Desk Agent is responsible for managing guest check-ins and check-outs while providing excellent customer service and processing payments. They also handle room assignments, address guest complaints, and perform administrative tasks like reporting and securing bank deposits.

Requirements

Candidates must have 1-2 years of customer service experience and the ability to stand for 8 hours. Basic computer proficiency, including experience with email, word processing, and property management software, is required.

Full job description


Job Summary
The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.
Responsibilities
  • Welcomes guests in a friendly, prompt and professional manner.
  • Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
  • Up-sells rooms whenever possible to maximize hotel revenue.
  • Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
  • Issues, controls and releases guest safe-deposit boxes.
  • Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications
  • 1-2 years customer service experience.
  • Ability to stand for 8 hours
  • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks
  • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
  • We offer an excellent travel discount program.
  • Opportunity to grow, we promote from within
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Related keywords

Front DeskCustomer ServiceProperty Management SystemHospitalityCashieringGuest RelationsRevenue ManagementAdministrativeHotel OperationsService RecoveryPoint of Sale

About Best Western Carpinteria Inn

LinkedInVisit site

A full service, Spanish style hotel in beautiful Carpinteria, CA.

Industry
Hospitality
Company size
11-50 employees
Founded
1985
Headquarters
Carpinteria, California
LinkedIn followers
16

The Best Western PLUS Carpinteria Inn is a full service, 144 room hotel property in the heart of Carpinteria. Only a half mile from the ocean, offering a wide variety of great food and shopping, the Carpinteria Inn is a great spot for a fun family vacation. We also welcome business guests who are looking for a place to get some work done in a relaxing environment. We offer complimentary high speed Wi-Fi, and a business center with complimentary printing and faxes.

Offices: 4558 Carpinteria Ave, Carpinteria, California 93013, US

BreakfastDinnerHappy HourSpanish ArchitectureCourtyardand Customer Service
View all jobs at Best Western Carpinteria Inn

About Best Western Carpinteria Inn

LinkedInVisit site

A full service, Spanish style hotel in beautiful Carpinteria, CA.

Industry
Hospitality
Company size
11-50 employees
Founded
1985
Headquarters
Carpinteria, California
LinkedIn followers
16

The Best Western PLUS Carpinteria Inn is a full service, 144 room hotel property in the heart of Carpinteria. Only a half mile from the ocean, offering a wide variety of great food and shopping, the Carpinteria Inn is a great spot for a fun family vacation. We also welcome business guests who are looking for a place to get some work done in a relaxing environment. We offer complimentary high speed Wi-Fi, and a business center with complimentary printing and faxes.

Offices: 4558 Carpinteria Ave, Carpinteria, California 93013, US

BreakfastDinnerHappy HourSpanish ArchitectureCourtyardand Customer Service
View all jobs at Best Western Carpinteria Inn

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