Be part of something bigger! As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excelle…
Skills: Communication, Problem-solving, Interpersonal skills, Customer service software, Order processing
Be part of something bigger! As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excelle…
Skills: Industrial Equipment Maintenance, Troubleshooting, Process Improvement, Manufacturing Processes, Documentation
Be part of something bigger! As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excelle…
Be part of something bigger! As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excelle…
Skills: Payroll Calculation, HRIS, MS Office, Project Management, Communication Skills
Be part of something bigger! As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excelle…
Be part of something bigger! As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excelle…
Be part of something bigger! As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excelle…
Be part of something bigger! As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excelle…
Skills: Wire rope applications, Heavy equipment maintenance, Root cause analysis, Technical troubleshooting, Field inspection
Be part of something bigger! As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excelle…
Skills: Maintenance Planning, Scheduling, SAP PM, Resource Allocation, Stakeholder Management
Underground Technical Business Development Manager
Atlanta, Georgia, United States · Remote OK
Senior
Be part of something bigger! As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excelle…
Underground Technical Business Development Manager
Atlanta, Georgia, United States · Remote OK
Senior
Be part of something bigger! As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excelle…
Regional Sales Engineer (Civil or Structural Engineer)
İzmit, Marmara Region, Turkey · Hybrid
Senior
Be part of something bigger! As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excelle…
Staňte sa súčasťou niečoho väčšieho! Keďže svet a spôsob života ľudí sa mení, v spoločnosti Bekaert veríme, že je našou zodpovednosťou prispievať k hľadaniu nových riešení pre budúcnosť. Našou ambíciou je byť vedúcim par…
Willington Quay, England, United Kingdom · On-site
Senior
Be part of something bigger! As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excelle…
Be part of something bigger! As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excelle…
Skills: Root Cause Failure Analysis, FMECA, Predictive Maintenance, Asset Management, SAP PM
Be part of something bigger! As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excelle…
Skills: Safety Management, Environmental Compliance, Risk Assessment, Root Cause Analysis, Permit To Work
Be part of something bigger! As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excelle…
Skills: Offshore Field Services, Wire Rope Inspection, Team Leadership, RAMS Development, MRT Technology
Be part of something bigger! As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excelle…
Skills: Safety Management, Environmental Compliance, Risk Assessment, Root Cause Analysis, Permit To Work
Be part of something bigger! As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excelle…
Be part of something bigger! As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excelle…
Skills: Standard Costing, Margin Analysis, Financial Reporting, SAP, Budgeting
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Full-time
bachelor degree
Posted 19d ago
Apply by Sep 30
~40 hrs/week
Responsibilities
The role is responsible for managing customer inquiries, billing, and service requests via phone, email, and social media. Key duties include processing orders, maintaining customer databases, and resolving problems to ensure high customer satisfaction.
Requirements
Candidates must have at least 3 years of experience in customer service and a bachelor's degree in Business Administration, Management, or a related field. Proficiency in customer service tools and strong interpersonal skills are required.
Full job description
Be part of something bigger!
As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excellence, innovation, and a future-focused mindset, we strive to create value for our customers and society. We aim to do this through innovative solutions and sustainable practices. We are committed to pushing the boundaries of steel wire transformation and coatings whilst also leveraging our expertise to develop innovative solutions with new materials and services in a safe, smart, and sustainable way. Our focus extends to markets such as new mobility, low-carbon construction, and green energy.
As a dynamic and growing company with over 19 000 employees worldwide, 75 nationalities, a retention rate above 90% and € 3,7 billion in combined revenue in 2025, we are looking for someone like you to join our team as we continue to shape a safer, more efficient, and connected world!
Purpose and Mission
Responsible for delivering best possible service in relation to billing inquiries,customer inquiries, service requests, suggestions and complaints.
Key Activities and Responsibilities
Customer Interaction: Handle inbound customer inquiries via phone, email, or social media, providing high-quality customer service.
Problem Resolution: Identify, evaluate, and solve customer problems, ensuring customer satisfaction.
Order Processing: Process orders, forms, and applications accurately.
Database Management: Maintain and update customer information in the customer service database.
Feedback Collection: Gather and relay customer feedback to improve products and services.
Escalation Handling: Escalate complex issues to supervisors when necessary.
Policy Adherence: Follow communication procedures, guidelines, and policies.
Training Participation: Engage in training sessions to enhance product knowledge and customer service skills.
Skills
Excellent communication, problem-solving, and interpersonal skills Proficiency in customer service software and tools
Strong commitment to providing exceptional customer service
Attention to detail and accuracy in handling customer inquiries and issues
Previous Experience
Minimum 3 years of experience in customer service
Qualifications and Education
Bachelor’s degree in Business Administration, Management, or a related field
Be bold and take the leap!
We're looking for individuals who are not afraid to take risks and explore new ideas. If you are passionate about personal growth and bringing your authentic self to work, we want you on our team! At Bekaert, we celebrate diversity and are committed to creating an inclusive work environment. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. To learn more about us and our exciting career opportunities, visit Bekaert Careers
Bekaert’s ambition is to be the leading partner for shaping the way we live and move, and to always do this in a way that is safe, smart, and sustainable. As a global market and technology leader in material science of steel wire transformation and coating technologies, Bekaert also applies its expertise beyond steel to create new solutions with innovative materials and services for markets including new mobility, low-carbon construction, and green energy.
Offices: Bekaertstraat 2, Zwevegem, West-Vlaanderen 8550, BE
metal transformation and coatingsdrawn steel wire productswiresteelcordsteel fibressteel wiresteel cordsmetal fiberssteel coatingsand metal coatings
Bekaert’s ambition is to be the leading partner for shaping the way we live and move, and to always do this in a way that is safe, smart, and sustainable. As a global market and technology leader in material science of steel wire transformation and coating technologies, Bekaert also applies its expertise beyond steel to create new solutions with innovative materials and services for markets including new mobility, low-carbon construction, and green energy.
Offices: Bekaertstraat 2, Zwevegem, West-Vlaanderen 8550, BE
metal transformation and coatingsdrawn steel wire productswiresteelcordsteel fibressteel wiresteel cordsmetal fiberssteel coatingsand metal coatings