Newton, North Carolina, United States · On-site
CUSTOMER SERVICE REPRESENTATIVE (Upholstery/Wood) The Customer Service Representative will act as a liaison between the customer and the manufacturing plants. We need an enthusiastic and articulate individual who can lis…
Skills: Customer Service, Product Knowledge, Verbal Communication, Written Communication, Order Entry
Manchester, Missouri, United States · On-site
$70k–$135k/yr
Bassett Furniture – Design Sales Opportunity Do you love interior design? Do you have an eye for color and fashion? Would you like to help customers see their dream rooms become a reality? If you are a positive and…
Skills: Interior Design, Relationship Selling, Color Coordination, Customer Relationship Management, Sales Strategy
Newton, North Carolina, United States · On-site
PRODUCT DEVELOPMENT PATTERN MAKER A Furniture Product Development Pattern Maker bridges the gap between design and manufacturing, transforming conceptual sketches and prototypes into precise, functional, and production-r…
Skills: Pattern Making, CAD, Freehand Measurement, Upholstery Techniques, Wood Construction
Palm Beach Gardens, Florida, United States · On-site
$70k–$135k/yr
Bassett Furniture – Design Sales Opportunity Do you love interior design? Do you have an eye for color and fashion? Would you like to help customers see their dream rooms become a reality? If you are a positive and…
Skills: Interior Design, Relationship Selling, Color Coordination, Customer Relationship Management, Sales Strategy
Orlando, Florida, United States · On-site
$70k–$135k/yr
Bassett Furniture – Design Sales Opportunity NEW Orlando Showroom | Opening September 2026 Do you love interior design? Do you have an eye for color and fashion? Would you like to help customers see their dream roo…
Skills: Interior Design, Relationship Selling, Color Coordination, Customer Relationship Management, Sales Strategy
Falls Church, Virginia, United States · On-site
Bassett Furniture | Store Manager We believe the relationship between our Design Consultants and our customers is paramount to our success. This philosophy begins and ends with our Store Managers. They are self-motivated…
Skills: Retail Management, Interior Design, Sales Leadership, Team Coaching, Customer Relationship Management
Garden City, New York, United States · On-site
$70k–$135k/yr
Bassett Furniture – Design Sales Opportunity Do you love interior design? Do you have an eye for color and fashion? Would you like to help customers see their dream rooms become a reality? If you are a positive and…
Skills: Interior Design, Relationship Selling, Color Coordination, Customer Relationship Management, Sales Strategy
Columbus, Ohio, United States · On-site
$70k–$135k/yr
Bassett Furniture – Design Sales Opportunity Do you love interior design? Do you have an eye for color and fashion? Would you like to help customers see their dream rooms become a reality? If you are a positive and…
Skills: Interior Design, Relationship Selling, Color Coordination, Customer Relationship Management, Sales Strategy
Cockeysville, Maryland, United States · On-site
$70k–$135k/yr
Bassett Furniture – Design Sales Opportunity Do you love interior design? Do you have an eye for color and fashion? Would you like to help customers see their dream rooms become a reality? If you are a positive and…
Skills: Interior Design, Relationship Selling, Color Coordination, Customer Relationship Management, Communication Skills
Essex, Maryland, United States · On-site
Warehouse Associate Reports To: Warehouse Manager FLSA Status: Non-Exempt Job Summary Loading, unloading and organizing of new furniture and accessories. Rewrapping and relocating returned furniture. Supervision Received…
Skills: Forklift Operation, Inventory Management, Bar Code Scanning, Furniture Assembly, Heavy Lifting
Irvine, California, United States · On-site
$70k–$135k/yr
Bassett Furniture – Design Sales Opportunity Do you love interior design? Do you have an eye for color and fashion? Would you like to help customers see their dream rooms become a reality? If you are a positive and…
Skills: Interior Design, Relationship Selling, Color Coordination, Customer Relationship Management, Sales Strategy
Greensboro, North Carolina, United States · On-site
$70k–$135k/yr
Bassett Furniture – Design Sales Opportunity Do you love interior design? Do you have an eye for color and fashion? Would you like to help customers see their dream rooms become a reality? If you are a positive and…
Skills: Interior Design, Relationship Selling, Color Coordination, Texture Coordination, Customer Relationship Management
Cherry Hill Township, New Jersey, United States · On-site
$70k–$135k/yr
Bassett Furniture – Design Sales Opportunity Do you love interior design? Do you have an eye for color and fashion? Would you like to help customers see their dream rooms become a reality? If you are a positive and…
Skills: Interior design, Sales, Relationship selling, Color coordination, Texture coordination
Fredericksburg, Virginia, United States · On-site
$70k–$135k/yr
Bassett Furniture Outlet– Design/Sales Opportunity Full and Part Time positions available Do you love interior design? Do you have an eye for color and fashion? Would you like to help customers see their dream room…
Skills: Interior Design, Relationship Selling, Color Coordination, Customer Relationship Management, Sales Goal Achievement
Dulles, Virginia, United States · On-site
$70k–$135k/yr
Bassett Furniture – Design Sales Opportunity Do you love interior design? Do you have an eye for color and fashion? Would you like to help customers see their dream rooms become a reality? If you are a positive and…
Skills: Interior Design, Relationship Selling, Color Coordination, Texture Coordination, Customer Relationship Management
Kennesaw, Georgia, United States · On-site
$70k–$135k/yr
Bassett Furniture – Design Sales Opportunity Do you love interior design? Do you have an eye for color and fashion? Would you like to help customers see their dream rooms become a reality? If you are a positive and…
Skills: Interior Design, Relationship Selling, Color Coordination, Customer Relationship Management, Sales Strategy
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Act as a liaison between customers and manufacturing plants to resolve product issues and service concerns. Responsibilities include entering orders, issuing repairs, and maintaining professional rapport with clients.
Requires a high school diploma or GED, with an associate degree in a business-related field preferred. Prior customer service experience in the furniture industry is preferred along with strong communication skills.
The Customer Service Representative will act as a liaison between the customer and the manufacturing plants. We need an enthusiastic and articulate individual who can listen to each customer service issue and offer a solution. The successful associate will have a strong command of the Company’s customer service policies, and be well trained in product knowledge are critical for offering quick and accurate assistance to customers. This position is based at our Upholstery headquarters in Newton, NC.
Responsibilities:
· Answer product problems, service questions and general concerns.
· Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller.
· Work with the management team to stay updated on product knowledge and to check if there is a question about the status of an order.
· Enter parts orders, customer orders as well as issuing repairs and returns for customers.
Qualifications/Skills:
· Prior customer service experience in furniture preferred
· High school diploma/GED required (Associate degree in a business related field preferred)
· Ability to remain “cool headed”, professional and courteous with customers at all times
· Ability to communicate effectively with management
· Excellent verbal and written communication skills
· Medical insurance available the first month following 30 days of employment
· FSA and HSA available
· Dental and Vision
· 401(k) Plan
· Stock Purchase Plan
· Paid vacation upon hire
· Holidays
· AFLAC
· Critical Care Insurance
· Hospital Insurance
· On-site clinic
· Free mental health counseling
Perfecting the art of crafting furniture full of American ingenuity, for more than 100 years.
Bassett Furniture Industries, Inc. is a leading manufacturer and marketer of high quality, mid to high end priced home furnishings. With more than 90 company and licensee-owned stores, Bassett has leveraged its strong brand name in furniture into a network of corporate and licensed stores that focus on providing consumers with a friendly environment for buying furniture and accessories. Bassett offers custom-built furniture, offering a modern twist on traditional style for home. The stores also feature the latest on-trend furniture styles, a vast selection of upholstery fabrics, free in-home design visits, virtual appointments, and coordinated decorating accessories.
Perfecting the art of crafting furniture full of American ingenuity, for more than 100 years.
Bassett Furniture Industries, Inc. is a leading manufacturer and marketer of high quality, mid to high end priced home furnishings. With more than 90 company and licensee-owned stores, Bassett has leveraged its strong brand name in furniture into a network of corporate and licensed stores that focus on providing consumers with a friendly environment for buying furniture and accessories. Bassett offers custom-built furniture, offering a modern twist on traditional style for home. The stores also feature the latest on-trend furniture styles, a vast selection of upholstery fabrics, free in-home design visits, virtual appointments, and coordinated decorating accessories.
