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Basement Kings USA logoBasement Kings USA

Business Development Representative

Durham, North Carolina, United States · On-site

$50k–$60k/yr

Mid level

Position Summary We are looking for a motivated and goal-oriented Business Development Representative who enjoys developing customer relationships, following up on leads, and turning opportunities into scheduled appointm…

Skills: Appointment Setting, Outbound Sales, Dispatch Coordination, Customer Engagement, Lead Management

Basement Kings USA logo

Business Development Representative

Basement Kings USA

Durham, North Carolina, United States • On-site

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Mid level

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  • $50k–$60k/yr
  • Full-time
  • Posted 27d ago
  • Apply by Sep 29
  • ~40 hrs/week

Responsibilities

The role focuses on converting inbound and outbound leads into scheduled appointments through various communication channels. Additionally, the representative coordinates sales technician schedules and manages job workflows via ServiceTitan.

Requirements

Candidates need at least one year of experience in customer service, dispatch, or outbound calling. Proficiency in ServiceTitan, RingCentral, and Microsoft Office is required, with a preference for experience in home services or trades.

Full job description

Position Summary
We are looking for a motivated and goal-oriented Business Development Representative who enjoys developing customer relationships, following up on leads, and turning opportunities into scheduled appointments. This KPI-driven position blends outbound sales, appointment scheduling, customer engagement, dispatch coordination, and administrative support. The ideal candidate is energized by achieving measurable results, communicating confidently with customers, and is excited to contribute to the growth of a fast-paced residential services company.


Reports To: Director of Revenue Operations
Pay Type: $50,000 - $60,000 per year, depending on experience
Location: Durham NC
Schedule: Monday–Friday 8:00am – 6:00pm 

Core Responsibilities
1. Appointment Setting
  • Handle inbound leads on phones, email, chat, form fills and other marketing sources
  • Proactively follow up on leads via phone, email, and text to schedule consultations and service appointments
  • Work from lead lists, open estimates, and “not sold” jobs to re-engage potential customers
  • Track and report on call outcomes and conversion metrics
2. Dispatch Coordination
  • Coordinate sales technician schedules, optimize routes, and manage real-time changes
  • Communicate job details clearly with both field crews and customers
  • Monitor job status in ServiceTitan and ensure jobs are moving through the workflow efficiently
  • Perform other related duties as assigned
Required Qualifications
  • 1+ years of experience in a customer service, dispatch, or outbound calling role
  • Proficiency with ServiceTitan, RingCentral, and Microsoft Office (or equivalent CRM/dispatch systems)
  • Clear and confident verbal communication skills
  • High attention to detail, especially when managing multiple calendars and call follow-ups
  • Comfortable working independently while coordinating with field and office team Excellent attention to detail, organizational skills, and time management
  • Strong interpersonal skills — ability to work closely with crews, customers, and leadership
Preferred Qualifications
  • Experience in home services, construction, or trades (plumbing, HVAC, roofing, foundation repair, etc.)
  • Bilingual (English/Spanish) a plus
  • Familiarity with KPIs like call-to-appointment rate, booking rate, and technician efficiency
Physical Requirements
The employee must be able to perform the essential functions of the position with or without reasonable accommodation.
  • Sitting, standing, walking, bending, reaching, and using a computer or phone for extended periods
  • Lifting, carrying, or moving routine office supplies, packages, and files up to 30 pounds
  • Navigating office areas, storage areas, and common spaces
  • Driving locally for business-related errands as needed
Work Environment and Local Travel
  • This role may require occasional local travel during the workday to run errands, deliver or pick up documents, obtain supplies, or visit shipping locations
  • This role involves frequent interaction with employees, visitors, vendors, customers, and internal departments
  • The workday may include interruptions, shifting priorities, phone calls, document handling, and time-sensitive administrative requests
Equal Opportunity Employer
We are an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal or state law.

 

Related keywords

Business DevelopmentServiceTitanRingCentralCRMKPIsLead ConversionHome ServicesConstructionHVACPlumbingRoofingFoundation RepairDispatchingAppointment SchedulingOutbound CallingResidential Services

About Basement Kings USA

LinkedInVisit site

Securing the foundation for our customers' homes and families.

Industry
Construction
Company size
51-200 employees
LinkedIn followers
142

Basement Kings USA is a group of owner-operators who work together as true partners. We run strong local businesses while helping each other grow without losing what makes us great. Our approach is simple: keep proven leaders in place, support them with best-in-class tools, and centralize the parts of the business nobody wants to deal with: HR, payroll, marketing, finance, and other back-office work, so our teams can stay focused on serving customers and executing in the field. We’re building a fast-growing group of committed owners and operators who want to deliver for their customers, give their employees more resources and stability, and create real long-term upside for themselves and their families.

View all jobs at Basement Kings USA

About Basement Kings USA

LinkedInVisit site

Securing the foundation for our customers' homes and families.

Industry
Construction
Company size
51-200 employees
LinkedIn followers
142

Basement Kings USA is a group of owner-operators who work together as true partners. We run strong local businesses while helping each other grow without losing what makes us great. Our approach is simple: keep proven leaders in place, support them with best-in-class tools, and centralize the parts of the business nobody wants to deal with: HR, payroll, marketing, finance, and other back-office work, so our teams can stay focused on serving customers and executing in the field. We’re building a fast-growing group of committed owners and operators who want to deliver for their customers, give their employees more resources and stability, and create real long-term upside for themselves and their families.

View all jobs at Basement Kings USA

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