Assist in developing different customer segments and “persona groups” and design market leading propositions for these groups of customers. Assist in the development of new business procedures where appropriate Responsib…
Skills: Customer Segmentation, Value Proposition Design, Customer Journey Mapping, Digital Transformation, KPI Measurement
Summary of role The Java Developer works with the product and design teams to understand end-user requirements and use cases and translate them pragmatic and effective technical solutions Key responsibilities Shaping and…
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Full-time
Posted 28d ago
~40 hrs/week
Responsibilities
Responsible for designing end-to-end client journeys and market-leading value propositions across various customer segments. The role involves leading digital transformation of client journeys and coordinating with stakeholders to enhance customer experience and profitability.
Requirements
The candidate must be able to develop segmentation models and implement communication strategies across digital and physical touchpoints. Experience in managing KPIs, product bundling, and coordinating with technology and marketing teams is required.
Full job description
Assist in developing different customer segments and “persona groups” and design market leading propositions for these groups of customers.
Assist in the development of new business procedures where appropriate
Responsible for designing end-to-end client journeys by segment to ensure providing best customer experience across all client touch points (branch, digital, call center & IVR) and advocate for seamless end-to-end service delivery.
Assist in the development and execution of the communications strategy and consistent customer experience across all customer touch points, including digital channels to ensure contextual and relevant messages are made available to customers.
Co-ordinate with technology teams to lead digital transformation of client journeys.
Support the branches staff in the proper and seamless migration of client’s transactions to the various digital channels
Assist in managing the presence of all segments throughout the branches
Support in the implementation all Bank policies and procedures
Assist in the development of relevant staff training concepts and content
Support in the retention and development of proactive and reactive retention/ win back programs in coordination with the sales team.
Act as a focal point and Co-ordinate with all stakeholders to ensure that the sales team requirements and requests are being well handled within acceptable TAT (Turnaround Time).
Implement various quality assurance activities to ensure offering the ultimate level of service to BM clients
Assist in the design and development of ongoing measurement tools for the core KPI’s to include, but not limited to, client growth, client profitability, product sales, product profitability, net interest margin, fee revenue and client NPS for all segments except the VIP
Assist in the development different product bundle propositions for retail and card/ loan/ mortgage to amplify the cross-selling opportunities.
Set a plan and roadmap of segment value proposition enhancements with new product and service introductions to create an ongoing quarterly delivery of new innovations.
Work together with the Marketing Dep to implement the marketing strategy and plan for branding and positioning of the different segments according to the pre-set budget.
Assist in developing a strong network of external partners that would be relevant and value-adding to these segments so that win-win collaboration opportunities can be developed for loyalty and rewards programs.
Co-ordinate with different teams across retail bank, to develop and execute the communications messages across all customer touch points, including digital channels to ensure contextual and relevant messages are made available to customers.
Responsible for implementation of the different segmentation models for the various client segments to ensure proper segmentation for the retail clients’ portfolio.
Assist in the development of new business procedures where appropriate
Responsible for designing end-to-end client journeys by segment to ensure providing best customer experience across all client touch points (branch, digital, call center & IVR) and advocate for seamless end-to-end service delivery.
Assist in the development and execution of the communications strategy and consistent customer experience across all customer touch points, including digital channels to ensure contextual and relevant messages are made available to customers.
Co-ordinate with technology teams to lead digital transformation of client journeys.
Support the branches staff in the proper and seamless migration of client’s transactions to the various digital channels
Assist in managing the presence of all segments throughout the branches
Support in the implementation all Bank policies and procedures
Assist in the development of relevant staff training concepts and content
Support in the retention and development of proactive and reactive retention/ win back programs in coordination with the sales team.
Act as a focal point and Co-ordinate with all stakeholders to ensure that the sales team requirements and requests are being well handled within acceptable TAT (Turnaround Time).
Implement various quality assurance activities to ensure offering the ultimate level of service to BM clients
Assist in the design and development of ongoing measurement tools for the core KPI’s to include, but not limited to, client growth, client profitability, product sales, product profitability, net interest margin, fee revenue and client NPS for all segments except the VIP
Banque Misr (BM) was established in 1920 by the pioneer economist and financial expert Mohamed Talaat Harb Pasha, who spearheaded the concept of investing in national savings and directing them toward economic and social development. Thus, Banque Misr was established as the first wholly Egyptian-owned bank.
Banque Misr has funded many businesses spanning across multiple domestic sectors, such as: textiles, insurance, transportation, aviation, entertainment, and filmmaking. Currently, BM owns shares in 157 companies across different fields, ranging from finance, tourism, housing, agriculture and food, and communication and information technology.
A true pioneer in the region, Banque Misr became the first bank in Egypt and North Africa to comply with PCI data security standards, upon obtaining the latest version of the global Payment Card Industry Data Security Standard (PCI DSS 3.2.1) certification. Utilizing the latest technology in the banking sector, Banque Misr is constantly looking to expand customer access to banking services. Today, Banque Misr is proud to offer one of Egypt’s largest ATM networks, located across all areas of Egypt.
Banque Misr’s role is visible in all economic fields due to its geographic outreach. The bank has more than 20,000 employees, serving a large base of more than 13 million clients in Egypt, with a total paid-up capital amounting to EGP 15 billion.
The bank has more than 800 electronically integrated local branches located nationwide to provide the best and most accessible services to customers. Banque Misr also values its regional and international presence, which includes its five branches in the United Arab Emirates and one in France. In addition, the bank’s international presence includes subsidiaries in Lebanon and Germany, as well as representative offices in China, Russia, South Korea, and Italy and a global network of correspondents.
Banque Misr (BM) was established in 1920 by the pioneer economist and financial expert Mohamed Talaat Harb Pasha, who spearheaded the concept of investing in national savings and directing them toward economic and social development. Thus, Banque Misr was established as the first wholly Egyptian-owned bank.
Banque Misr has funded many businesses spanning across multiple domestic sectors, such as: textiles, insurance, transportation, aviation, entertainment, and filmmaking. Currently, BM owns shares in 157 companies across different fields, ranging from finance, tourism, housing, agriculture and food, and communication and information technology.
A true pioneer in the region, Banque Misr became the first bank in Egypt and North Africa to comply with PCI data security standards, upon obtaining the latest version of the global Payment Card Industry Data Security Standard (PCI DSS 3.2.1) certification. Utilizing the latest technology in the banking sector, Banque Misr is constantly looking to expand customer access to banking services. Today, Banque Misr is proud to offer one of Egypt’s largest ATM networks, located across all areas of Egypt.
Banque Misr’s role is visible in all economic fields due to its geographic outreach. The bank has more than 20,000 employees, serving a large base of more than 13 million clients in Egypt, with a total paid-up capital amounting to EGP 15 billion.
The bank has more than 800 electronically integrated local branches located nationwide to provide the best and most accessible services to customers. Banque Misr also values its regional and international presence, which includes its five branches in the United Arab Emirates and one in France. In addition, the bank’s international presence includes subsidiaries in Lebanon and Germany, as well as representative offices in China, Russia, South Korea, and Italy and a global network of correspondents.