Clera home
·Dashboard

Jobs at Baccarat (Now Hiring) — 4 open

Baccarat logoBaccarat

Client Experience and Logistics Coordinator

Lawrence Township, New Jersey, United States · On-site

$31/hr–$34/hr

Mid level

Job Overview This role supports end-to-end order execution and post-sale processes across Retail, E-commerce, and Wholesale channels bridging logistics execution and customer experience, ensuring operational efficiency w…

Skills: Customer Service, Logistics Coordination, Order Execution, Claims Processing, Reverse Logistics

Baccarat logoBaccarat

E-Commerce & CRM Specialist

New York, New York, United States · On-site

$34/hr–$38/hr

Mid level

The E-Commerce & CRM Specialist supports the execution and optimization of Baccarat’s digital commerce and customer engagement activities in North America. This role is responsible for day-to-day site operations, C…

Skills: E-commerce Operations, CRM Campaign Execution, Digital Merchandising, Performance Tracking, Site Management

Baccarat logoBaccarat

Client Advisor

Costa Mesa, California, United States · On-site

$22/hr–$23/hr

Mid level

Begin your journey with Baccarat! Are you excited to learn, to inspire and to innovate? Work everyday a full-time Client Advisor! As an ambassador of the maison, the Client Advisor embodies Baccarat’s heritage of e…

Skills: Luxury Sales, Client Relationship Management, Storytelling, Visual Merchandising, Product Knowledge

Baccarat logoBaccarat

Client Advisor

New York, New York, United States · On-site

$21/hr–$24/hr

Mid level

Begin your journey with Baccarat We are delighted to invite you to a Maison where craftsmanship, creativity, and curiosity unite to shape the extraordinary. You can become part of a storied legacy—adding your own p…

Skills: Luxury Sales, Client Relationship Management, Storytelling, Product Knowledge, Visual Merchandising

Baccarat logo

Client Experience and Logistics Coordinator

Baccarat

Lawrence Township, New Jersey, United States • On-site

Apply
Mid level

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

  • $31/hr–$34/hr
  • Full-time
  • bachelor degree
  • Posted 19d ago
  • ~40 hrs/week

Responsibilities

This role manages end-to-end order execution and post-sale processes across retail, e-commerce, and wholesale channels. It involves coordinating with 3PL partners, resolving customer inquiries, and managing after-sales service requests to ensure a luxury customer experience.

Requirements

Candidates need 3-5 years of experience in customer service, after-sales, or logistics coordination, preferably within retail or e-commerce. Proficiency in Microsoft Excel and customer service platforms is required, and a bachelor's degree in Business or Supply Chain is preferred.

Full job description

Job Overview

This role supports end-to-end order execution and post-sale processes across Retail, E-commerce, and Wholesale channels bridging logistics execution and customer experience, ensuring operational efficiency while maintaining the standards expected in a luxury environment.. This role partners with the Logistics Manager to ensure smooth delivery operations, accurate billing, and timely resolution of claims, while also providing responsive and high-quality customer experience support.

Essential Duties and Responsibilities

 

  1. Customer Support (Retail, E-Commerce, Wholesale)
  • Serve as primary point of contact for order-related inquiries across all sales channels
  • Resolve customer issues related to: 
    • Order status
    • Shipping and delivery
    • Returns and exchanges
  • Partner with Retail, E-Commerce and Wholesale teams to ensure consistent service experience and communication
  • Escalate high-priority or VIP issues appropriately
  1. Logistics & Operational Support
  • Support the Logistics Manager with 3PL and transportation partners
  • Process and track claims related to lost, damaged, or delayed shipments
  • Coordinate returns and reverse logistics, ensuring timely resolution and inventory visibility
  • Assist with freight and vendor billing reconciliation, ensuring accuracy and resolving discrepancies
  • Maintain documentation and tracking of logistics issues, claims, and resolutions
  • Monitor delivery performance and identify trends impacting service levels
  1. After-Sales & Service Coordination
  • Coordinate after-sales service requests (repairs, replacements, engravings, etc.)
  • Partner with retail locations to identify, coordinate, and support after-sales opportunities, ensuring seamless service and customer satisfaction
  • Liaise with external vendors and service providers to ensure quality and timely execution 
  1. Process Improvement & Reporting
  • Track and report on KPIs including: 
    • Case resolution time
    • Delivery issue rates
    • Customer satisfaction (CSAT) 
  • Identify recurring issues and recommend process improvements
  • Document and maintain SOPs for customer operations and logistics workflows 

 

Competencies

  • Strong understanding of order-to-delivery processes
  • Excellent communication and customer service skills
  • High attention to detail with strong problem-solving ability
  • Ability to manage multiple priorities in a fast-paced environment
  • Proactive, solutions-oriented mindset
  • Comfortable working cross-functionally (Logistics, Retail, E-Com, Planning)

 

Qualifications

  • 3–5 years of experience in customer service, after-sales, or logistics coordination 
  • Experience supporting retail, wholesale, or e-commerce operations preferred
  • Proficiency in Microsoft Excel and customer service platforms (e.g., Gorgias or similar) 
  • Bachelor’s degree in Business, Supply Chain, or related field preferred 

Related keywords

3PLE-commerceWholesaleRetailReverse LogisticsCSATSOPOrder-to-DeliveryFreight BillingLuxury EnvironmentSupply ChainGorgiasMicrosoft ExcelLogistics ExecutionCustomer Experience

About Baccarat

LinkedInVisit site

Life tastes better with Baccarat

Industry
Retail Luxury Goods and Jewelry
Company size
501-1,000 employees
Headquarters
Paris, Île-de-France
LinkedIn followers
39,914

Since 1764, Baccarat crafts the ultimate Frenchart de vivre. Rooted in exceptional know-how, the Maison continues to set the standard for contemporary elegance. Driven by the boldness of a crystal collective, Baccarat stands forunapologetic creativitywith a free spirit. With a global vision, it constantly explores new territories of expression and new object categories. From lighting to home décor, from the world of barware to celebration, its creations reveala dialogue of contrastsbetween heritage and avant-garde. Guided by an innovative vision, Baccarat collaborates with designers who define the essence of the times. From Paris to Tokyo, New York to Seoul, the Maison shines in over 80 countries through its boutiques, houses, bars, hotels, and restaurants. Discover the world of Baccarat at www.baccarat.com Depuis 1764, Baccarat façonne le meilleur de l’art de vivre à la française. Héritière d’un savoir-faire d’exception, la Maison continue de définir les standards de l’élégance contemporaine. Portée par l’audace d’un collectif du cristal, Baccarat revendique une créativité libre, sans compromis ni concession.Inscrite dans une vision globale, elle explore sans cesse de nouveaux territoires d’expression et catégories d’objets. Du luminaire à la décoration, de l’univers du bar à celui de la célébration, ses pièces révèlent un jeu de contrastes entre héritage et avant-garde. Animée par un esprit d'innovation, Baccarat collabore avec les designers qui signent l’air du temps. De Paris à Tokyo, de New York à Séoul, la Maison rayonne dans plus de 80 pays à travers ses boutiques, Maisons, bars, hôtels et restaurants. Découvrez l’univers de la Maison surwww.baccarat.com et sur Instagram @baccarat.

Offices: Place des États-Unis, Paris, Île-de-France 75116, FR

Luxury GoodsLightingFine CrystalHome DecorTable TopCorporate GiftsArchitects & Designer's Resourceand JewelryLifestyleFashion
View all jobs at Baccarat

About Baccarat

LinkedInVisit site

Life tastes better with Baccarat

Industry
Retail Luxury Goods and Jewelry
Company size
501-1,000 employees
Headquarters
Paris, Île-de-France
LinkedIn followers
39,914

Since 1764, Baccarat crafts the ultimate Frenchart de vivre. Rooted in exceptional know-how, the Maison continues to set the standard for contemporary elegance. Driven by the boldness of a crystal collective, Baccarat stands forunapologetic creativitywith a free spirit. With a global vision, it constantly explores new territories of expression and new object categories. From lighting to home décor, from the world of barware to celebration, its creations reveala dialogue of contrastsbetween heritage and avant-garde. Guided by an innovative vision, Baccarat collaborates with designers who define the essence of the times. From Paris to Tokyo, New York to Seoul, the Maison shines in over 80 countries through its boutiques, houses, bars, hotels, and restaurants. Discover the world of Baccarat at www.baccarat.com Depuis 1764, Baccarat façonne le meilleur de l’art de vivre à la française. Héritière d’un savoir-faire d’exception, la Maison continue de définir les standards de l’élégance contemporaine. Portée par l’audace d’un collectif du cristal, Baccarat revendique une créativité libre, sans compromis ni concession.Inscrite dans une vision globale, elle explore sans cesse de nouveaux territoires d’expression et catégories d’objets. Du luminaire à la décoration, de l’univers du bar à celui de la célébration, ses pièces révèlent un jeu de contrastes entre héritage et avant-garde. Animée par un esprit d'innovation, Baccarat collabore avec les designers qui signent l’air du temps. De Paris à Tokyo, de New York à Séoul, la Maison rayonne dans plus de 80 pays à travers ses boutiques, Maisons, bars, hôtels et restaurants. Découvrez l’univers de la Maison surwww.baccarat.com et sur Instagram @baccarat.

Offices: Place des États-Unis, Paris, Île-de-France 75116, FR

Luxury GoodsLightingFine CrystalHome DecorTable TopCorporate GiftsArchitects & Designer's Resourceand JewelryLifestyleFashion
View all jobs at Baccarat

Similar companies hiring

Buccellati (952)CHANEL (469)Bloomingdale's (432)SWAROVSKI (335)Hermès (276)Prada Group (162)Tiffany & Co. (154)Chalhoub Group (140)OTB (123)JPL Group (122)Moncler (120)Burberry (107)
Clera home

Your AI-talent agent. Connecting talents with dream jobs.

Earn $5,000

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Referral

Platform

  • Pricing
  • Integrations
  • Partners
  • Acquihire

Clera

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Referral

Platform

  • Pricing
  • Integrations
  • Partners
  • Acquihire

Clera

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

© 2026 Clera Labs, Inc.

PrivacyTermsBug Bounty