Lawrence Township, New Jersey, United States · On-site
$31/hr–$34/hr
Mid level
Job Overview This role supports end-to-end order execution and post-sale processes across Retail, E-commerce, and Wholesale channels bridging logistics execution and customer experience, ensuring operational efficiency w…
The E-Commerce & CRM Specialist supports the execution and optimization of Baccarat’s digital commerce and customer engagement activities in North America. This role is responsible for day-to-day site operations, C…
Skills: E-commerce Operations, CRM Campaign Execution, Digital Merchandising, Performance Tracking, Site Management
Begin your journey with Baccarat! Are you excited to learn, to inspire and to innovate? Work everyday a full-time Client Advisor! As an ambassador of the maison, the Client Advisor embodies Baccarat’s heritage of e…
Begin your journey with Baccarat We are delighted to invite you to a Maison where craftsmanship, creativity, and curiosity unite to shape the extraordinary. You can become part of a storied legacy—adding your own p…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$31/hr–$34/hr
Full-time
bachelor degree
Posted 19d ago
~40 hrs/week
Responsibilities
This role manages end-to-end order execution and post-sale processes across retail, e-commerce, and wholesale channels. It involves coordinating with 3PL partners, resolving customer inquiries, and managing after-sales service requests to ensure a luxury customer experience.
Requirements
Candidates need 3-5 years of experience in customer service, after-sales, or logistics coordination, preferably within retail or e-commerce. Proficiency in Microsoft Excel and customer service platforms is required, and a bachelor's degree in Business or Supply Chain is preferred.
Full job description
Job Overview
This role supports end-to-end order execution and post-sale processes across Retail, E-commerce, and Wholesale channels bridging logistics execution and customer experience, ensuring operational efficiency while maintaining the standards expected in a luxury environment.. This role partners with the Logistics Manager to ensure smooth delivery operations, accurate billing, and timely resolution of claims, while also providing responsive and high-quality customer experience support.
Essential Duties and Responsibilities
Customer Support (Retail, E-Commerce, Wholesale)
Serve as primary point of contact for order-related inquiries across all sales channels
Resolve customer issues related to:
Order status
Shipping and delivery
Returns and exchanges
Partner with Retail, E-Commerce and Wholesale teams to ensure consistent service experience and communication
Escalate high-priority or VIP issues appropriately
Logistics & Operational Support
Support the Logistics Manager with 3PL and transportation partners
Process and track claims related to lost, damaged, or delayed shipments
Coordinate returns and reverse logistics, ensuring timely resolution and inventory visibility
Assist with freight and vendor billing reconciliation, ensuring accuracy and resolving discrepancies
Maintain documentation and tracking of logistics issues, claims, and resolutions
Monitor delivery performance and identify trends impacting service levels
After-Sales & Service Coordination
Coordinate after-sales service requests (repairs, replacements, engravings, etc.)
Partner with retail locations to identify, coordinate, and support after-sales opportunities, ensuring seamless service and customer satisfaction
Liaise with external vendors and service providers to ensure quality and timely execution
Process Improvement & Reporting
Track and report on KPIs including:
Case resolution time
Delivery issue rates
Customer satisfaction (CSAT)
Identify recurring issues and recommend process improvements
Document and maintain SOPs for customer operations and logistics workflows
Competencies
Strong understanding of order-to-delivery processes
Excellent communication and customer service skills
High attention to detail with strong problem-solving ability
Ability to manage multiple priorities in a fast-paced environment
Proactive, solutions-oriented mindset
Comfortable working cross-functionally (Logistics, Retail, E-Com, Planning)
Qualifications
3–5 years of experience in customer service, after-sales, or logistics coordination
Experience supporting retail, wholesale, or e-commerce operations preferred
Proficiency in Microsoft Excel and customer service platforms (e.g., Gorgias or similar)
Bachelor’s degree in Business, Supply Chain, or related field preferred
Since 1764, Baccarat crafts the ultimate Frenchart de vivre. Rooted in exceptional know-how, the Maison continues to set the standard for contemporary elegance. Driven by the boldness of a crystal collective, Baccarat stands forunapologetic creativitywith a free spirit. With a global vision, it constantly explores new territories of expression and new object categories. From lighting to home décor, from the world of barware to celebration, its creations reveala dialogue of contrastsbetween heritage and avant-garde. Guided by an innovative vision, Baccarat collaborates with designers who define the essence of the times. From Paris to Tokyo, New York to Seoul, the Maison shines in over 80 countries through its boutiques, houses, bars, hotels, and restaurants.
Discover the world of Baccarat at www.baccarat.com
Depuis 1764, Baccarat façonne le meilleur de l’art de vivre à la française. Héritière d’un savoir-faire d’exception, la Maison continue de définir les standards de l’élégance contemporaine. Portée par l’audace d’un collectif du cristal, Baccarat revendique une créativité libre, sans compromis ni concession.Inscrite dans une vision globale, elle explore sans cesse de nouveaux territoires d’expression et catégories d’objets. Du luminaire à la décoration, de l’univers du bar à celui de la célébration, ses pièces révèlent un jeu de contrastes entre héritage et avant-garde. Animée par un esprit d'innovation, Baccarat collabore avec les designers qui signent l’air du temps. De Paris à Tokyo, de New York à Séoul, la Maison rayonne dans plus de 80 pays à travers ses boutiques, Maisons, bars, hôtels et restaurants.
Découvrez l’univers de la Maison surwww.baccarat.com et sur Instagram @baccarat.
Offices: Place des États-Unis, Paris, Île-de-France 75116, FR
Since 1764, Baccarat crafts the ultimate Frenchart de vivre. Rooted in exceptional know-how, the Maison continues to set the standard for contemporary elegance. Driven by the boldness of a crystal collective, Baccarat stands forunapologetic creativitywith a free spirit. With a global vision, it constantly explores new territories of expression and new object categories. From lighting to home décor, from the world of barware to celebration, its creations reveala dialogue of contrastsbetween heritage and avant-garde. Guided by an innovative vision, Baccarat collaborates with designers who define the essence of the times. From Paris to Tokyo, New York to Seoul, the Maison shines in over 80 countries through its boutiques, houses, bars, hotels, and restaurants.
Discover the world of Baccarat at www.baccarat.com
Depuis 1764, Baccarat façonne le meilleur de l’art de vivre à la française. Héritière d’un savoir-faire d’exception, la Maison continue de définir les standards de l’élégance contemporaine. Portée par l’audace d’un collectif du cristal, Baccarat revendique une créativité libre, sans compromis ni concession.Inscrite dans une vision globale, elle explore sans cesse de nouveaux territoires d’expression et catégories d’objets. Du luminaire à la décoration, de l’univers du bar à celui de la célébration, ses pièces révèlent un jeu de contrastes entre héritage et avant-garde. Animée par un esprit d'innovation, Baccarat collabore avec les designers qui signent l’air du temps. De Paris à Tokyo, de New York à Séoul, la Maison rayonne dans plus de 80 pays à travers ses boutiques, Maisons, bars, hôtels et restaurants.
Découvrez l’univers de la Maison surwww.baccarat.com et sur Instagram @baccarat.
Offices: Place des États-Unis, Paris, Île-de-France 75116, FR