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$28k–$35k/yr
Full-time
professional certificate
Generous Holiday Allowance, Matched Contribution Pension Scheme, Life Assurance, Digital GP, Annual Health Check, Nutritional Consultations
Posted 29d ago
Apply by Aug 18
~35 hrs/week
Responsibilities
Provide second-line application support for business-critical software within defence, aerospace, and engineering environments. Resolve incidents using ITIL-aligned processes and collaborate with IT teams to ensure system reliability and security.
Requirements
Requires experience supporting software applications in an operational environment and knowledge of IT service management tools. Technical understanding of Oracle or SQL and the ability to obtain UK SC security clearance are highly desired.
Full job description
Job Title: Service Desk Engineer
Location: Stoke Gifford, Bristol
Compensation: £28,300 - £35,400 Depending on Experience + Benefits
Role Type: Full time / Permanent
Role ID: SF73454
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Engineer at our Babcock Technology Centre site.
The role
As a Service Desk Engineer, you’ll be at the forefront of supporting business‑critical software applications used across defence, aerospace and engineering environments. Working within a structured service management team, you’ll provide second‑line application support, resolving incidents efficiently and ensuring systems remain reliable, secure and available.
Day-to-day, you’ll interact with a wide range of internal users and stakeholders, gaining exposure to enterprise systems, databases and service management practices. With clear development pathways and access to training, the role offers strong long‑term career growth within IT service management and application support.
Resolving application support incidents, using ITIL‑aligned service management processes
Investigating and responding to support requests, via phone and email within agreed service levels
Prioritising and managing workloads, ensuring positive customer outcomes
Recording, updating and communicating progress, using service management tools
Collaborating with wider IT teams, escalating issues where appropriate
This role is full time, 35 hours per week and is based on site at Babcock Technology Centre. Set working times are between 7am and 7pm, Monday to Friday to cover operational hours.
Essential experience of the Service Desk Engineer
Experience supporting software applications in a service or operational environment
Working knowledge of IT service management tools for incident handling
Technical understanding of databases, including Oracle or SQL - desirable
Strong analytical and methodical approach to problem solving
Ability to communicate technical information clearly to non‑technical users
Qualifications for the Service Desk Engineer
We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.
Certifications or training in ITIL, Oracle or SQL - Desirable
Security Clearance
The successful candidate must be a sole UK National who is able to achieve and maintain Security Check (SC) security clearance for this role.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).
What we offer
Generous holiday allowance
Matched contribution pension scheme, with life assurance
Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
Employee share scheme
Employee shopping savings portal
Payment of Professional Fees
Reservists in the armed forces receive 10-days special paid leave
Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. There is an annual Window to request this benefit. ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.
Babcock
We’re Babcock — a global FTSE 100 organisation with over 26,000 people working together to make a difference.
Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work-life balance.
We call that lifetime engineering.
Join us and see how far we can go, together.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email[email protected] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
Closing date: 18/08/2026
#BABDESTNUC
Related keywords
Service DeskITILOracleSQLApplication SupportIncident ManagementSecurity ClearanceSC ClearanceDefenceAerospaceEngineeringEnterprise SystemsDatabasesService ManagementBabcock
Babcock is a FTSE 100 defence company, creating a safe and secure world, together.
Industry
Defense and Space Manufacturing
Company size
10,001+ employees
Headquarters
London
LinkedIn followers
288,058
Babcock is a FTSE 100 defence company operating in our focus countries of the UK, Australasia, Canada, France and South Africa, with exports to additional markets.
Our Purpose, to create a safe and secure world, together, defines our strategy. We support and enhance our customers’ defence and security capabilities and critical assets through a range of product and service solutions. We meet our customers’ requirements of value for money, increased availability, modernisation and flexibility.
These projects take all different kinds of professionals, from chartered engineers and project managers, to naval architects, data analysts and everything in between. To bring through the next generation of engineering and business experts, we offer apprenticeships and roles for students, graduates and fully-qualified professionals.
There’s never been a better time to join us. Whether you’re looking for a new business management project or engineering role, join Babcock and grow with us.
Babcock is a Disability Confident, Committed Employer
Offices: 33 Wigmore Street, London, W1U 1QX, GB
Support ServicesEngineeringProject Managementand Asset ManagementElectronicsBusiness DevelopmentInfrastructureAugmented RealityAsset ManagementMarine Technology
Babcock is a FTSE 100 defence company, creating a safe and secure world, together.
Industry
Defense and Space Manufacturing
Company size
10,001+ employees
Headquarters
London
LinkedIn followers
288,058
Babcock is a FTSE 100 defence company operating in our focus countries of the UK, Australasia, Canada, France and South Africa, with exports to additional markets.
Our Purpose, to create a safe and secure world, together, defines our strategy. We support and enhance our customers’ defence and security capabilities and critical assets through a range of product and service solutions. We meet our customers’ requirements of value for money, increased availability, modernisation and flexibility.
These projects take all different kinds of professionals, from chartered engineers and project managers, to naval architects, data analysts and everything in between. To bring through the next generation of engineering and business experts, we offer apprenticeships and roles for students, graduates and fully-qualified professionals.
There’s never been a better time to join us. Whether you’re looking for a new business management project or engineering role, join Babcock and grow with us.
Babcock is a Disability Confident, Committed Employer
Offices: 33 Wigmore Street, London, W1U 1QX, GB
Support ServicesEngineeringProject Managementand Asset ManagementElectronicsBusiness DevelopmentInfrastructureAugmented RealityAsset ManagementMarine Technology