Mesa, Arizona, United States · On-site
$23/hr–$26/hr
This is a great opportunity to join an Arizona Top Workplace, non-profit organization, that truly cares about people and offers great professional development and internal job growth! Do you want to know you're making a …
Skills: Scheduling, Client Onboarding, Administrative Support, Customer Service, Microsoft Office
Mesa, Arizona, United States • On-site
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The Service Coordinator manages scheduling between client families and clinical staff for ABA, Speech, and Occupational Therapy services to optimize capacity. They also handle the onboarding process for new clients and provide general administrative and operational support for the clinic.
A GED is required, while a college degree and experience with funding sources like AHCCCS or DDD are preferred. Candidates must have at least one year of administrative experience, strong organizational skills, and the ability to pass a fingerprint clearance check.
This is a great opportunity to join an Arizona Top Workplace, non-profit organization, that truly cares about people and offers great professional development and internal job growth! Do you want to know you're making a difference in the lives of families and children affected by autism? Join our team as a Service Coordinator and you'll get a chance to work hard to help families and grow with purpose!
SCHEDULE: This is a full-time position. The anticipated schedule is M-F 7am-3pm.
COMPENSATION: Starting pay range is $23-$26/hour DOE + Scheduled Raise Program
LOCATION: "East Valley Center" in Mesa, AZ
We're currently looking for a highly skilled, detail-oriented administrative professional who will assist AZA Operations by supporting staff and clients via a variety of administrative responsibilities and duties, including scheduling, staff and client onboarding, and general clinic operational support. The Service Coordinator’s primary responsibility is to coordinate scheduling between client families and clinical staff on our ABA, Speech, and Occupational Therapy Services Departments to ensure capacity goals are met and that daily schedule changes are communicated and updated in a timely manner.
East Valley Center Tour: https://youtu.be/uzjvlnjVISQ
Job Duties:
Scheduling
Assist the assigned program leaders in maintaining optimal client enrollment
Coordinate daily changes to schedules to avoid gaps in services when clients or staff are tardy or absent
Coordinate room assignments for clients and communicate them with staff
Keep up-to-date appointment information in practice management systems and other databases, as needed
Work with the Supervisor or Manager to monitor and optimize authorization utilization
Attend meetings to plan for scheduling, utilization, and staff or client on and off-boarding
Onboarding
Initiate on-boarding activities for all new clients within the assigned program
Maintain regular contact with onboarding families and follow up regularly until all onboarding items are collected
Perform data entry tasks to prepare new clients to begin services
Collaborate with Family Support, Billing, and the Clinical Teams to coordinate the start of services
Customer Service
Communicate and collaborate with clients and staff to provide high quality service coordination and resolve challenges efficiently and effectively
Participating in follow-up processes to ensure that families and staff are adequately supported by AZA United
General duties
Working with Administrative Team, Program Team, and Outreach Team to implement and improve systems related to scheduling and high-quality staffing for client programs
Support clinical staff as needed (e.g. bring materials, bathroom break, etc.)
Answer phones, provide information, route calls, take messages, etc.
Clinic Only Duties
Coordinate clinic tours for new clients with the location’s Senior Clinical Supervisor
Open and/or close the clinic depending on work schedule
Be available to assist with Clinic Front Desk duties in the absence of other staff
Experience & Qualifications:
Benefits:
Join an organization with a great culture and supportive leadership that believes in work/life balance. AZA United is a Top Workplace winner because we provide a collaborative work environment focused on transparent communication, teamwork and professional growth! In addition, you will receive the following benefits:
Autism knows no race, religion, gender, or identity. We need and value diversity and inclusion in our workforce in order to fully support our families. AZA welcomes applicants of any race, age, religion, gender, identity, or any other aspect which makes you unique.
For more information about AZA United, please visit our website at www.AZAunited.org or view our profile on www.glassdoor.com.
Arizona Autism United (AZA United) complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources department.
Email: humanresources@azaunited.org | Main Office Phone Number: 602-773-5773 (Please ask for Human Resources.)
AZA United is a nonprofit organization dedicated to helping as many families as possible with individualized supports.
Arizona Autism United is a leading nonprofit organization dedicated to helping as many families as possible with individualized supports. We help over 500 families every day with a variety of services and supports in homes, schools, and clinics. Visit our website for more information about all programs and job opportunities. Visit us online at www.AZAunited.org
Offices: 5025 E Washington St, Suite 212, Phoenix, AZ 85034, US · 4309 E Florian Ave, Mesa, Arizona 85206, US
AZA United is a nonprofit organization dedicated to helping as many families as possible with individualized supports.
Arizona Autism United is a leading nonprofit organization dedicated to helping as many families as possible with individualized supports. We help over 500 families every day with a variety of services and supports in homes, schools, and clinics. Visit our website for more information about all programs and job opportunities. Visit us online at www.AZAunited.org
Offices: 5025 E Washington St, Suite 212, Phoenix, AZ 85034, US · 4309 E Florian Ave, Mesa, Arizona 85206, US
