Sterling, Virginia, United States · Hybrid
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Skills: Technical support, SaaS, Networking, OSI model, TCP/IP
Seattle, Washington, United States · Hybrid
$171k–$251k/yr
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Skills: Finance systems architecture, Product management, Financial consolidation, Revenue recognition, ERP implementation
San Francisco, California, United States · Hybrid
$171k–$251k/yr
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Skills: Finance systems architecture, Product management, Financial consolidation, Revenue recognition, ERP implementation
Scottsdale, Arizona, United States · Hybrid
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Skills: Finance systems architecture, Product management, Financial consolidation, Revenue recognition, ERP implementation
Stirling, Scotland, United Kingdom · Hybrid
$171k–$250k/yr
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Skills: Finance systems architecture, Product management, Financial consolidation, Revenue recognition, ERP implementation
Boston, Massachusetts, United States · Hybrid
$171k–$250k/yr
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Skills: Finance systems architecture, Product management, Financial consolidation, Revenue recognition, ERP implementation
New York, New York, United States · Hybrid
$171k–$250k/yr
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Skills: Finance systems architecture, Product management, Financial consolidation, Revenue recognition, ERP implementation
Ho Chi Minh City, Vietnam · Hybrid
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Skills: C++, C, Go, Python, Embedded systems
Canada · Remote OK
$74k–$119k/yr
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Skills: Professional Services, Field Engineering, Drone Systems, Airspace Management, RF Sensing
Madrid, Community of Madrid, Spain · Hybrid
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Skills: VAT, Indirect Tax, Compliance, International Tax, Microsoft D365
Australia · Remote OK
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Skills: Site Reliability Engineering, Cloud Platforms, Kubernetes, Python, Go
Amsterdam, North Holland, Netherlands · Hybrid
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Skills: VAT, Indirect Tax, Compliance, Tax Advisory, Microsoft D365
London, England, United Kingdom · Hybrid
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Skills: International Indirect Tax, VAT Compliance, Tax Advisory, Microsoft D365, BlackLine
Canada · Remote OK
$74k–$119k/yr
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Skills: Technical Troubleshooting, Project Documentation, Hardware Installation, Software Configuration, Customer Training
Washington, District of Columbia, United States · Hybrid
$107k–$170k/yr
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Skills: Unity, C#, Software engineering, VR development, Real-time 3D
Sterling, Virginia, United States · On-site
$131k–$210k/yr
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Skills: Product Management, Data Analytics, Operational Intelligence, Roadmap Development, Technical Specifications
Sterling, Virginia, United States · On-site
$141k–$226k/yr
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Skills: RF Detection, RF Tracking, TDoA, RFML Classification, Spectrum Coverage
Melbourne, Victoria, Australia · Hybrid
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Skills: Technical support, Troubleshooting, Networking, Software installation, Hardware support
Ho Chi Minh City, Vietnam · Hybrid
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Skills: Security Engineering, Go, Python, AWS, Terraform
Washington, District of Columbia, United States · On-site
$131k–$210k/yr
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our produ…
Skills: Technical Program Management, VR Development, Unity, Agile Methodologies, Jira
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You will provide Tier 2+ technical support for the Axon 911 platform, troubleshooting complex issues and collaborating with engineering teams to ensure system reliability. Additionally, you will manage critical escalations, maintain monitoring tools, and develop technical documentation to improve support workflows.
Candidates must have at least 5 years of experience in technical support within a SaaS or mission-critical environment. Strong proficiency in networking, VoIP technologies, and cloud monitoring platforms like Datadog or AWS is required.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
About Axon 911
Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.
911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.
We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational excellence across our rapidly growing environment.
As a member of the Global Operations team, you will work directly with customers, partners, and cross-functional teams across Engineering and Customer Operations to support and maintain a complex SaaS infrastructure while adhering to strict SLAs.
In this role, you will troubleshoot and resolve technical issues, diagnose system and logic errors, document and escalate bugs, and partner closely with Engineering teams to prioritize and communicate fixes. You will play a critical role in delivering a high-quality customer experience and ensuring the stability and performance of Axon 911 solutions.
You will also contribute to the growth and scalability of the support organization by helping improve monitoring capabilities, support processes, and CRM workflows as the team continues to expand.
This is an opportunity to work with cutting-edge technology while helping build and support mission-critical emergency response platforms that have real-world impact.
What You’ll Do
This role requires working onsite from our regional hub Tuesday through Friday, with the option to work remotely on Mondays.
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].
Protect Life
Axon is the global leader in public safety technology, relentlessly innovating to protect more lives in more places. We’re transforming public safety by building advanced devices, intelligent software and AI that protect life. Our ecosystem supports everyone who takes on the responsibility of public safety, enterprise security and national security — from first responders and governments to companies, frontline workers and communities. Our trusted network connects TASER energy devices, cameras and sensors including body-worn, fixed and in-car cameras, drones and robotics, digital evidence and records management, real-time operations, immersive VR training and AI-powered capabilities. At the heart of our mission is a bold goal: cut gun-related deaths between police and the public by 50% by 2033. Want your work to have real-world impact? Join us: axon.com/careers
Offices: 17800 North 85th Street, Scottsdale, AZ 85255, US · 1100 Olive Way, 13, Seattle, WA 98101, US · 11 Doan Van Bo Street Ward 12, 8th floor, Ho Chi Minh City , Ho Chi Minh City District 4, VN · Kalevantie 2, Tampere, Pirkanmaa 33100, FI · 15 Limestreet, Suite 401, Sydney, 2000, AU
Protect Life
Axon is the global leader in public safety technology, relentlessly innovating to protect more lives in more places. We’re transforming public safety by building advanced devices, intelligent software and AI that protect life. Our ecosystem supports everyone who takes on the responsibility of public safety, enterprise security and national security — from first responders and governments to companies, frontline workers and communities. Our trusted network connects TASER energy devices, cameras and sensors including body-worn, fixed and in-car cameras, drones and robotics, digital evidence and records management, real-time operations, immersive VR training and AI-powered capabilities. At the heart of our mission is a bold goal: cut gun-related deaths between police and the public by 50% by 2033. Want your work to have real-world impact? Join us: axon.com/careers
Offices: 17800 North 85th Street, Scottsdale, AZ 85255, US · 1100 Olive Way, 13, Seattle, WA 98101, US · 11 Doan Van Bo Street Ward 12, 8th floor, Ho Chi Minh City , Ho Chi Minh City District 4, VN · Kalevantie 2, Tampere, Pirkanmaa 33100, FI · 15 Limestreet, Suite 401, Sydney, 2000, AU
