Knoxville, Tennessee, United States · Remote OK
Job DetailsJob Location: Remote - Knoxville, TN 37922Travel Percentage: NegligibleLocation: Remote, US About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop …
Skills: Account Management, Digital Marketing, Customer Relationship Management, SEO, PPC
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Manage overall marketing strategies and performance reviews for assigned client accounts to ensure high retention. Act as the primary liaison between clients and the marketing team to optimize internet marketing campaigns.
Requires 2+ years of experience in digital marketing or account management and a preference for a bachelor's degree. Candidates should possess strong knowledge of SEO, PPC, and Google certifications.
Job DetailsJob Location: Remote - Knoxville, TN 37922Travel Percentage: NegligibleLocation: Remote, US
We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.
Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.
Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.
About this role
Join one of the fastest-growing Internet marketing agencies in the Triangle -- Autoshop Solutions! At our core, we are dedicated to creating high-performing websites and engaging marketing solutions that drive new business for the automotive aftermarket industry. Our agency uses deep industry knowledge and cutting-edge methodologies in search engine optimization, paid search advertising, content creation, and social media engagement, combined with state-of-the-art analytics and reporting platforms.
We are looking for a Customer Success Manager that is self-motivated, detail-oriented, results-driven and customer-focused. This position provides a critical role in customer success and serves as the liaison between clients and various members of the marketing team. You will exhibit excellent communication and organizational skills while also being a multi-tasker at your core. You will be responsible for managing the overall marketing strategy, performance reviews and optimizations, website change requests, and coordination of all aspects of the Internet Marketing campaigns for accounts assigned to you.
This is a chance to be part of a fun, fast-paced, and collaborative team while growing your skills as a marketing professional. Our customers are our first priority and your professionalism and office skills need to be flexible to adapt to a wide range of customers, demographics and business types.
Using your customer service experience and passion, you will communicate directly with clients to build trusting relationships both digitally and over the phone.
Execute regular account reviews with your assigned accounts; maintaining a high retention rate and translating value-based results to our customers.
Review, analyze, and communicate areas of opportunity within the scope of internet marketing strategy on an individualized basis per account.
Identify and troubleshoot underperforming client accounts by tracking and measuring performance over time with tools such as Call Data, Google Analytics, Google Ads, SEO ranking trackers, and Web Form Submissions.
Document, maintain, and follow through with accurate customer notes and data within the company’s CRM tool.
Work cross-functionally with Sales, Development, Production & Marketing Services teams to drive results for our customers.
Travel Requirement: Less than 5%.
Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.
Bachelor’s degree preferred or similar work experience required.
2+ years of experience in a digital marketing or account management role.
Google certifications in Analytics, Search, Ads and Display are preferred.
Proven track record in knowledge and utilization of PPC, SEO, and social media marketing best practices.
Strong organizational and project management skills.
Strong people skills, in-person and over the phone
Passion for being customer service-oriented
Internet savvy with excellent computer literacy and typing skills
Excellent grammar and written skills
Works well in a team environment
Independent thinker and self-starter
Able to meet deadlines and work with a schedule
Salary: $50,000
Medical, dental, vision, and life insurance
401(k) with company match
Paid time off and holidays
Compensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws.
This role may be performed in a remote, hybrid, or office-based environment depending on business needs.
Ability to remain in a stationary position (sitting or standing) for extended periods
Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)
Ability to view and interpret information on a computer screen for extended periods
Ability to communicate effectively via phone, video, and written communication
Ability to participate in virtual meetings with or without reasonable accommodation
Maintain a dedicated, safe, and distraction-free workspace
Reliable high-speed internet connection sufficient for video conferencing and job-related systems
Ability to maintain productivity in a remote environment
Must reside in a state where the company is authorized to employ workers
Must be able to work core hours aligned to Eastern, Central, Mountain, and Pacific timezones.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Employment may be contingent upon a background check in accordance with applicable laws.
Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.
Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Drive new business with award-winning digital marketing and custom websites made for the automotive industry. 🚗
Autoshop Solutions is the premier website design and digital marketing agency that exclusively serves the aftermarket automotive industry. Founded by a shop owner in 2005, Autoshop Solutions has been dedicated to the success of their clients and provides award-winning website designs as well as industry leading customer service. Our Really Powerful Marketing (RPM) Program includes custom made responsive websites, dedicated account managers, pay-per-click online advertising, search engine optimization, social media management, as well as custom written content and blogs. We are committed to the growth of the aftermarket automotive industry and seek to drive more customers to the automotive shops we serve. 2024 VEGA Best Website Platinum Winner 2024 AVA, MUSE, and HERMES Best Website Gold Winner Pay-Per-Click Services - Google Partner & Certified SEO - Search Engine Optimization - Local and National Markets Social Media Posting - Facebook & Instagram Responsive Web Design Logo and Brand Design Specialists Dedicated Account Managers
Offices: 942 Windy Rd, Apex, North Carolina 27502, US
Drive new business with award-winning digital marketing and custom websites made for the automotive industry. 🚗
Autoshop Solutions is the premier website design and digital marketing agency that exclusively serves the aftermarket automotive industry. Founded by a shop owner in 2005, Autoshop Solutions has been dedicated to the success of their clients and provides award-winning website designs as well as industry leading customer service. Our Really Powerful Marketing (RPM) Program includes custom made responsive websites, dedicated account managers, pay-per-click online advertising, search engine optimization, social media management, as well as custom written content and blogs. We are committed to the growth of the aftermarket automotive industry and seek to drive more customers to the automotive shops we serve. 2024 VEGA Best Website Platinum Winner 2024 AVA, MUSE, and HERMES Best Website Gold Winner Pay-Per-Click Services - Google Partner & Certified SEO - Search Engine Optimization - Local and National Markets Social Media Posting - Facebook & Instagram Responsive Web Design Logo and Brand Design Specialists Dedicated Account Managers
Offices: 942 Windy Rd, Apex, North Carolina 27502, US
