Washington, District of Columbia, United States · Hybrid
$78k–$90k/yr
About Authorium Authorium’s customers are seasoned government executives, on the cutting edge and deeply committed to innovating complex, manual document processes such as procurement, budgeting, grants and more. We are …
Skills: Technical Troubleshooting, Technical Writing, Customer Empathy, API Troubleshooting, Case Management
Washington, District of Columbia, United States · Hybrid
$70k–$95k/yr
ABOUT AUTHORIUM Authorium is a high-growth GovTech SaaS company transforming how government agencies manage administrative operations. Our platform serves state, local, and federal agencies, and we sit at the intersectio…
Skills: Customer Success Management, Product Adoption, Customer Relationship Management, Data Analysis, Cross-functional Coordination
San Francisco, California, United States · Hybrid
$75k–$98k/yr
About Authorium Authorium is transforming the way agencies manage complex, document-centric workflows. Our unified platform integrates essential administrative functions—from Budgeting to Procurement to Contracting—strea…
Skills: System Configuration, Technical Documentation, Requirement Gathering, Conditional Logic, Quality Assurance
San Francisco, California, United States · Hybrid
$125k–$130k/yr
About Authorium Authorium is the governed front door for government documents. Every consequential thing a government does starts as a document, whether a scope of work, a minimum needs statement, a bill analysis, a proj…
Skills: Product Management, Product Strategy, Roadmap Ownership, User Research, PRD Writing
Washington, District of Columbia, United States · Hybrid
$200k–$220k/yr
About Authorium Authorium is a high-growth GovTech SaaS company transforming how government agencies manage administrative operations. Our platform serves state, local, and federal agencies, and we sit at the intersectio…
Skills: SaaS Sales, Government Procurement, Outbound Strategy, Consultative Product Demos, Lead Qualification
San Francisco, California, United States · Hybrid
$135k–$160k/yr
About Authorium Authorium is transforming how government agencies manage complex, document-centric workflows. Our platform integrates essential administrative functions from procurement to contracting to budgeting and in…
Skills: Next.js, Modern CSS, Interaction Design, Claude Design, Figma
Washington, District of Columbia, United States • Hybrid
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Troubleshoot and resolve complex technical issues for government customers using the Authorium platform. Collaborate with Product and Engineering teams to improve documentation, aggregate user feedback, and manage incident relief.
Requires a background in Support or Software Engineering with experience in API troubleshooting and the full support lifecycle. Candidates must possess strong technical writing skills and the ability to thrive in a fast-paced startup environment.
Authorium’s customers are seasoned government executives, on the cutting edge and deeply committed to innovating complex, manual document processes such as procurement, budgeting, grants and more.
We are looking for an experienced Technical Customer Support Specialist to troubleshoot and resolve issues affecting customers’ use of the Authorium platform. In this role, you'll help ensure government agencies can deliver critical services effectively while advancing their operational innovation.
Customer Support Excellence: Break down complex customer questions into manageable pieces, dive into the Authorium platform to find the answers to those questions, and craft concise and friendly responses.
Product Enablement: Work with our Product, Engineering, and Education teams to ensure our product documentation and examples are up-to-date and accurate.
Feedback Aggregation: Collect user feedback and turn it into actionable next steps for Product & Engineering
Incident Support: Participate in regular rotations for weekday and on-call coverage, providing emergency support to enterprise customers, and working with Product & Engineering teams to coordinate incident relief, resolution, and communications.
Proactive Solutions: Work on ticket deflection projects and proactive support motions to eliminate common ticket trends.
The Technical Customer Support Specialist requires a combination of high customer empathy and communication, technical curiosity, and technical acumen.
Applies analytical reasoning and critical thinking skills to technical troubleshooting.
Possesses a passion for exploring new technologies and problem-solving in dynamic environments.
Thrives in an environment where their work has impact and high visibility.
Exemplary written communication and technical writing skills
Experience advocating for customers by proactively identifying problems and suggesting creative solutions to update processes to benefit the customer experience
Demonstrates experience with providing high-touch customer support over email and in live settings
Depth in Support Engineering or Software Engineering
Experience in managing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and issue resolution.
Experience working with engineering and product teams as part of the software development process
Experience troubleshooting API calls and integrations
Preferred: experience with Ruby on Rails
Strong decision-making skills, quick to take ownership, and skilled in cross-functional coordination with other stakeholders and colleagues.
Has a sense of urgency and finds the most efficient way to move forward on a given task or effort.
Displays excellent listening, interpersonal, written and oral communication skills.
Naturally curious, eager to learn and proactive in sharing knowledge with others.
Effectively prioritizes and executes tasks while under pressure
Demonstrates a high EQ, often described as the best collaborator and go-to person on a team
Process-oriented with an automation/efficiency mindset
Comfortable navigating ambiguity and thriving in a rapidly evolving startup environment.
Values the mission of Authorium. Shares Authorium's commitment to improving government operations and actively contributes to that mission.
San Francisco or Washington DC Based: Energized by an in-office (Monday-Thursday) collaborative culture.
Salary Range: $78,000-$90,000
100% benefits coverage for employee
401K Profit Share plan
Flexible PTO
Home office stipend
Comprehensive wellness benefits
Commuter stipend for hybrid roles
Join a team that’s passionate about driving innovation in government processes. At Authorium, you’ll have the opportunity to make a meaningful impact while working alongside a supportive and dynamic team.
Accelerating Procurement | Contracts | Grants Inside State, Federal, and Large Local Government
Authorium is a no-code, cloud-based platform exclusively for government administrative operations. Our adaptable and seamless approach transforms unstructured data into structured data to increase efficiency and enable data-driven decision-making in record time. We automate complex processes, break down data silos, enable collaboration, connect to critical systems to ensure that everyone – from Project Specialists to Deputy Administrators – gains mission-critical insights. Government teams rely on us to support budget and grant administration, contract lifecycle management, HR processes, procurement, and legislative analysis. As a public benefit corporation, we serve the government workers that serve their communities.
Offices: 425 California St, #1350, San Francisco, California 94104, US
Accelerating Procurement | Contracts | Grants Inside State, Federal, and Large Local Government
Authorium is a no-code, cloud-based platform exclusively for government administrative operations. Our adaptable and seamless approach transforms unstructured data into structured data to increase efficiency and enable data-driven decision-making in record time. We automate complex processes, break down data silos, enable collaboration, connect to critical systems to ensure that everyone – from Project Specialists to Deputy Administrators – gains mission-critical insights. Government teams rely on us to support budget and grant administration, contract lifecycle management, HR processes, procurement, and legislative analysis. As a public benefit corporation, we serve the government workers that serve their communities.
Offices: 425 California St, #1350, San Francisco, California 94104, US
