Customer Service Representative- Occupational Health
Austin, Texas, United States · On-site
Entry level
Description Austin Safety Council (ASC) is a leading safety training and occupational health provider. We deliver OSHA compliance training, CPR/First Aid certification, HAZCOM, and workforce development programs through …
Skills: Customer Service, Occupational Health Testing, Respirator Fit Testing, Spirometry, Audiometric Testing
Customer Service Representative- Occupational Health
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Full-time
high school, professional certificate
Posted 30d ago
~40 hrs/week
Responsibilities
This role manages front-office operations and patient coordination while performing specialized occupational health screenings. Responsibilities include conducting respirator, pulmonary, and audiometric tests and ensuring strict regulatory compliance.
Requirements
Candidates must have a high school diploma or GED and strong customer service and communication skills. Preferred qualifications include experience in occupational health and certifications in DOT drug collection or spirometry.
Full job description
Description
Austin Safety Council (ASC) is a leading safety training and occupational health provider. We deliver OSHA compliance training, CPR/First Aid certification, HAZCOM, and workforce development programs through instructor-led, bilingual, and digital learning solutions. We support construction, manufacturing, healthcare, biotech, and industrial clients committed to building a safer workforce.
JOB SUMMARY
The Customer Service Representative- Occupational Health is a cross-functional position responsible for delivering exceptional customer service while performing occupational health testing and administrative support. This role serves as the first point of contact for patients and clients, coordinates clinic operations, performs occupational health testing, maintains regulatory compliance, and ensures a positive customer experience from check-in through completion of services. The ideal candidate is detail-oriented, customer-focused, adaptable, and enjoys working in a fast-paced environment where no two days are the same
Requirements
SUMMARY OF ESSENTIAL JOB FUNCTIONS
Customer Service & Front Office
Greet patients, clients, and visitors in a professional and welcoming manner.
Answer incoming phone calls and direct inquiries to the appropriate department.
Schedule appointments and coordinate daily patient flow.
Verify patient demographics, employer information, and required documentation.
Create and maintain customer accounts, protocols, and client profiles.
Process customer requests and account updates.
Communicate testing delays and coordinate with technicians to minimize patient wait times.
Resolve customer concerns promptly and professionally.
Cross-promote Austin Safety Council's occupational health and safety training services.
Assist with facility tours and walk-in visitors.
Maintain a clean, organized, and professional reception area.
Learn and effectively utilize OmniCouncil and other company software systems.
Maintain accurate electronic records and documentation.
Monitor clinic workflow and notify leadership when additional assistance is needed.
Assist in maintaining inventory of testing supplies and equipment.
Cross-train and assist other departments as needed.
Occupational Health Services
Perform respirator fit testing in accordance with OSHA 29 CFR 1910.134.
Conduct pulmonary function testing (spirometry).
Perform audiometric testing.
Administer DOT and non-DOT urine drug collections.
Perform breath alcohol testing in accordance with DOT regulations.
Properly calibrate, inspect, maintain, and troubleshoot testing equipment.
Thoroughly disinfect testing equipment between each patient.
Complete all required documentation while maintaining strict chain-of-custody procedures.
Maintain patient confidentiality in accordance with company policies and applicable regulations.
Participate in mobile testing events and off-site clinics when assigned.
Respond to after-hours customer needs when required.
Support continuous improvement initiatives throughout the clinic.
SKILLS AND QUALIFICATIONS
Required
High school diploma or GED.
Excellent customer service and interpersonal skills.
Strong written and verbal communication skills.
Ability to multitask in a fast-paced environment.
Strong organizational and problem-solving skills.
Ability to work independently and collaboratively.
Professional appearance and demeanor.
Basic computer proficiency and ability to learn proprietary software.
Ability to maintain confidentiality.
Ability to obtain required occupational health certifications.
Preferred
Experience in occupational health, healthcare, medical office, or customer service.
Experience performing DOT drug testing, audiometric testing, spirometry, or respirator fit testing.
Current certifications in:
CAOHC
NIOSH Spirometry
DOT Urine Collection
Breath Alcohol Technician (BAT)
Bilingual (English/Spanish).
ABILITIES REQUIRED
Ability to work in a time-sensitive environment with non-flexible deadlines
Ability to learn custom software applications through training provided by ASC
Ability to work under pressure and in constantly changing environments
Ability to practice discretion and maintain confidentiality
Ability to communicate and interact with all levels of organizations (internal and external)
Ability to meet highest attendance requirements
Ability to handle multiple tasks concurrently
Ability to work a minimum of 40 hours per week
Ability to speak, read and write English
Cross-train and assist other departments as necessary
Willingness to work at different locations if the company need arises
Flexibility to work beyond scheduled shift time when necessary to take care of patient needs
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Austin Safety Council is an equal opportunity employer.
Safety training and occupational health testing services for the people building Austin’s future.
Industry
Public Safety
Company size
2-10 employees
Headquarters
Austin, Texas
LinkedIn followers
453
Our mission is to deliver safety training and occupational health services to the workforce in the Austin Metropolitan area. Utilizing state-of-the-art technology, we empower owners and contractors to validate site requirements by leveraging the Austin Safety Council badge issued to every trainee upon the completion of our services. The comprehensive history of each trainee is seamlessly integrated into our system, contributing to the development of a prepared and efficient workforce.
As a certified HUB, DBE, SLBE, MBE, and ACDBE, Austin Safety Council is positioned to support a wide range of projects that require trusted, compliant partners. We create, manage, and deliver customized solutions for the industries powering the city’s growth. Our Occupational Health Facility offers health testing that ensures peace of mind and confidence of results. OHS services include OSHA annual Respirator Fit Testing with a variety of mask testing options including: 3M, Scott & MSA masks. Additionally, ASC offers Pulmonary Function Testing, Audiometric Testing, and Drug and Alcohol Testing. Our training services include multi-lingual, hands-on instructor-led training and over 1,300 eLearning courses. Our goal is to serve our community's diversifying industries, addressing their compliance requirements, and ensuring that the workforce can return home safely.
Our course library offers certifications for OSHA compliance, professional development, CPR and first AID, HAZCOM, and more. We serve the construction, healthcare, biotech, manufacturing, and general industries.
LINK™ offers a secure intuitive online interface, owners and contractors can manage multiple jobsite requirements, track employee records, and register employees for health and safety services all in one place.
Austin Safety Council cares about the future of this city and the people building that future.
Offices: 7901 E Riverside Dr, Bldg 2, Suite 100, Austin, Texas 78744, US
OHSA ComplianceSafety TrainingOHSA 10OHSA 30Occupational Health TestingRespirator Fit TestingAudiometric TestingBackground ScreeningDrug TestingHAZCOM
Safety training and occupational health testing services for the people building Austin’s future.
Industry
Public Safety
Company size
2-10 employees
Headquarters
Austin, Texas
LinkedIn followers
453
Our mission is to deliver safety training and occupational health services to the workforce in the Austin Metropolitan area. Utilizing state-of-the-art technology, we empower owners and contractors to validate site requirements by leveraging the Austin Safety Council badge issued to every trainee upon the completion of our services. The comprehensive history of each trainee is seamlessly integrated into our system, contributing to the development of a prepared and efficient workforce.
As a certified HUB, DBE, SLBE, MBE, and ACDBE, Austin Safety Council is positioned to support a wide range of projects that require trusted, compliant partners. We create, manage, and deliver customized solutions for the industries powering the city’s growth. Our Occupational Health Facility offers health testing that ensures peace of mind and confidence of results. OHS services include OSHA annual Respirator Fit Testing with a variety of mask testing options including: 3M, Scott & MSA masks. Additionally, ASC offers Pulmonary Function Testing, Audiometric Testing, and Drug and Alcohol Testing. Our training services include multi-lingual, hands-on instructor-led training and over 1,300 eLearning courses. Our goal is to serve our community's diversifying industries, addressing their compliance requirements, and ensuring that the workforce can return home safely.
Our course library offers certifications for OSHA compliance, professional development, CPR and first AID, HAZCOM, and more. We serve the construction, healthcare, biotech, manufacturing, and general industries.
LINK™ offers a secure intuitive online interface, owners and contractors can manage multiple jobsite requirements, track employee records, and register employees for health and safety services all in one place.
Austin Safety Council cares about the future of this city and the people building that future.
Offices: 7901 E Riverside Dr, Bldg 2, Suite 100, Austin, Texas 78744, US
OHSA ComplianceSafety TrainingOHSA 10OHSA 30Occupational Health TestingRespirator Fit TestingAudiometric TestingBackground ScreeningDrug TestingHAZCOM