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Other
high school
Paid time off, Health insurance, Wellness plans, Retirement benefits, Employer match plans, Long-term disability
Posted 3d ago
Apply by Aug 3
~40 hrs/week
Responsibilities
The role involves managing high-volume patient intake, scheduling, and front-desk operations for a rehab clinic. Additionally, the associate will handle EHR documentation, charge reconciliation, and collaborate with clinical staff to ensure efficient clinic workflows.
Requirements
Candidates must possess a high school diploma or equivalent, or one year of relevant experience. Strong customer service skills, proficiency with EHR systems, and the ability to multitask in a fast-paced clinical environment are required.
Full job description
Your future role at a glance
Location: Waco, Texas
Facility: Ascension Providence Family Medicine at Woodway
Execute High-Volume Referral & New Patient Intake: Contact and onboard new outpatient rehab referrals, converting provider orders into timely initial evaluations to ensure seamless access to care.
Master Complex Rehab Scheduling Logistics: Manage follow-up appointment matrixes for therapy patients, maintaining provider calendars to ensure care plan continuity and optimal clinic capacity.
Command Front-Desk & Telephone Interactions: Serve as the welcoming, professional face of the rehab clinic, providing exceptional customer service during in-person check-ins and high-volume phone calls.
Maintain EHR Data & Documentation Integrity: Rapidly index, scan, and upload clinical notes, insurance forms, and external medical records directly into the Electronic Health Record (EHR).
Drive Daily Charge Reconciliation & Revenue Support: Audit and reconcile daily charge reports to ensure all completed patient treatments are accurately captured and processed for billing.
Collaborate Across Care Teams: Maintain clear, professional communication with physical therapists, occupational therapists, referring physicians, and administrative staff to optimize clinic workflow.
What minimum qualifications you'll need
Education:
High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
What additional requirements you'll need
Proven Customer Service Focus: Demonstrated success in a high-touch, patient-facing environment, with a warm, welcoming demeanor and a commitment to patient satisfaction.
Healthcare Multitasking & Dependability: Exceptional organizational skills and high reliability, with a proven ability to balance phone queues, patient check-ins, and administrative tasks simultaneously.
EHR & Technical Competency: Functional experience navigating Electronic Health Record (EHR) platforms, digital scanning tools, and multi-provider scheduling databases.
Team-Oriented Mindset: A collaborative team player who thrives in a fast-paced clinical setting and actively supports colleagues to keep the clinic running smoothly.
Attention to Detail: High accuracy in capturing patient information, indexing clinical files, and reconciling daily revenue reports.
Life at Ascension: Where purpose meets opportunity
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.
Equal employment opportunity employer
Equal employment opportunity employer
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
Fraud prevention notice
Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.
E-Verify statement
Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.
Benefits
Paid time off (PTO)Various health insurance options & wellness plansRetirement benefits including employer match plansLong-term & short-term disabilityEmployee assistance programs (EAP)Parental leave & adoption assistanceTuition reimbursementWays to give back to your community
Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.
Related keywords
Medical Front OfficeRehabPatient IntakeReferralsSchedulingEHRElectronic Health RecordCharge ReconciliationRevenue SupportCustomer ServiceClinical DocumentationOutpatientHealthcareAdministrativeMedical RecordsInsurance Forms
Answering God's call to bring health, healing and hope to all.
Ascension is one of the nation’s leading non-profit and Catholic health systems, with a Mission of delivering compassionate, personalized care to all, with special attention to those most vulnerable. In FY2025, Ascension provided $1.7 billion in care of persons living in poverty and other community benefit programs along with $1.8 billion of unreimbursed care for Medicare patients. Across 16 states and the District of Columbia, Ascension’s network encompasses approximately 97,300 associates, 25,300 aligned providers, 90 wholly owned or consolidated hospitals, and ownership interests in 29 additional hospitals through partnerships. Ascension also operates 22 senior living facilities and a variety of other care sites offering a range of healthcare services.
Offices: 101 South Hanley Rd., Suite 450, St. Louis, MO 63105, US · 4600 Edmundson Rd, St. Louis, MO 63134, US
Answering God's call to bring health, healing and hope to all.
Ascension is one of the nation’s leading non-profit and Catholic health systems, with a Mission of delivering compassionate, personalized care to all, with special attention to those most vulnerable. In FY2025, Ascension provided $1.7 billion in care of persons living in poverty and other community benefit programs along with $1.8 billion of unreimbursed care for Medicare patients. Across 16 states and the District of Columbia, Ascension’s network encompasses approximately 97,300 associates, 25,300 aligned providers, 90 wholly owned or consolidated hospitals, and ownership interests in 29 additional hospitals through partnerships. Ascension also operates 22 senior living facilities and a variety of other care sites offering a range of healthcare services.
Offices: 101 South Hanley Rd., Suite 450, St. Louis, MO 63105, US · 4600 Edmundson Rd, St. Louis, MO 63134, US